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Is God calling you to ministry?

For over 75 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners.  The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.

Job Summary – The Christian Response Team Lead supports the department by providing daily supervision, guidance, and support to Christian Response Representatives. This role also contributes to the hiring, training, and ongoing development of team members.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Manages, develops, and leads a team of Christian Response Representatives
• Oversees portions of Christian Response training for new hires and assists in training new team members
• Provides daily supervisory direction and leadership to the Christian Response team by staying informed of additions and changes to resource information and procedures
• Contributes to the development of Christian Response Representatives through regular, scheduled call evaluations. Provides clear, actionable feedback highlighting strengths and identifying areas for improvement. Delivers coaching and performance recommendations that enhance customer service skills and deepen understanding of ministry processes and procedures.
• Discusses career goals with representatives and outlines clear steps to achieve them. Provides guidance to refine, adjust, and align individual motivations with departmental goals.
• Empowers representatives to make informed decisions and offer appropriate solutions to effectively serve individuals contacting BGEA
• Maintains documentation for each representative, tracking progress, competencies, and performance metrics on a daily, monthly, and annual basis
• Provides recognition and appreciation for strong performance and achievements
• Assists with the initial screening and interview process for candidates applying for Christian Response Representative positions
• Remains prepared to handle incoming calls as needed to support increased call center volume
• Leads and coordinates regular Christian Response staff meetings

Marginal Duties and Responsibilities

• Serves as a cooperative leader in the absence of the Christian Response Supervisor
• Adheres to and implements all BGEA policies and procedures
• Other duties as assigned

Job Specifications

 Skills and Knowledge

• Supervisory/Leadership experience preferred
• Call Center or Customer Service experience preferred
• Proficient in using personal computers, including Microsoft Windows and Microsoft Office applications (e.g., Outlook, Excel)
• Experience in interviewing, hiring, and conducting performance evaluations
• Demonstrates strong verbal and written communication skills, with the ability to communicate clearly and effectively
• Ability to quickly and thoroughly absorb information and effectively communicate it to others

Physical/Mental Demands

• Requires flexibility in work schedule, including the ability to work additional hours as needed
• Ability to manage multiple priorities, issues, and processes simultaneously in a fast-paced work environment
• Ability to effectively handle difficult or emotional callers and provide guidance to representatives in managing challenging interactions
• Ability to handle confidential information with discretion
• Comfortable working in an office environment that involves prolonged periods at a desk and extensive computer use

Working Conditions

• Standard office/cubicle work environment
• Frequent interaction with team members
• Vacation and time off must be approved in advance by the Manager of Christian Response

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.  (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
  (Matthew 28:19; John 10:30; Ephesians 4:4-6).
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10).
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15).
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body,