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Job Summary:
Concora Credit is dedicated to enabling customers to Do More with Credit every single day. The Site Reliability Engineer will drive operational readiness and reliability for cloud and hybrid infrastructures, ensuring applications and platforms are resilient and supportable in production.
Responsibilities:
• Define, implement, and support SRE practices that improve reliability, availability, performance, and operational maturity.
• Assess applications, platforms, and infrastructure services to establish operational requirements, support standards, and readiness for production within an SRE model.
• Develop and maintain service level objectives, service level indicators, alerting standards, and operational metrics aligned to business and technology needs.
• Monitor service performance and reliability trends across cloud and hybrid environments, and partner with teams to reduce toil and strengthen service health.
• Support and improve Microsoft Azure environments, with focus on reliability, scalability, operational supportability, and platform resilience.
• Contribute to cloud reliability through automation, observability, incident reduction, capacity planning, and operational controls.
• Support hybrid infrastructure components that underpin application and service reliability, including VMware, Windows Server, Active Directory, F5 load balancers, and Cisco based infrastructure.
• Identify and address reliability, performance, and support risks across both cloud and on premises environments, including key infrastructure dependencies and traffic flow considerations.
• Review projects, applications, and platform changes to identify what is required for successful support in an SRE environment.
• Evaluate architecture, dependencies, monitoring, alerting, failover, deployment methods, recoverability, and support processes before production release.
• Lead or support troubleshooting of complex production issues, service degradations, and reliability concerns across cloud and hybrid platforms.
• Participate in incident response, root cause analysis, and post incident reviews, and drive follow up actions that improve resilience and reduce repeat issues.
• Improve operational efficiency through automation, instrumentation, and standardization of support processes, using tools such as Shell, PowerShell, Python, Terraform, or similar technologies.
• Support observability and APM platforms such as New Relic, Datadog, ELK Stack, Splunk, Dynatrace, and related monitoring, logging, dashboarding, and alerting solutions.
• Work closely with application teams, architects, DevOps engineers, infrastructure teams, and project stakeholders to align reliability expectations and support models.
• Translate complex technical issues into clear operational guidance, readiness requirements, documentation, and status reporting for both technical teams and leadership.
Qualifications:
Required:
• A bachelor’s degree or equivalent work experience with a minimum of 6 years’ experience in SRE, infrastructure engineering, systems engineering, or a related role supporting both cloud and on premises environments.
• Strong hands on experience with Microsoft Azure is required.
• Proficiency with hybrid infrastructure technologies including VMware, Windows Server administration, Active Directory, DNS, load balancers such as F5, and Cisco based enterprise infrastructure.
• Experience supporting Azure cloud services and platform components related to compute, networking, identity, monitoring, security, and operational support.
• Strong experience with observability, monitoring, and APM platforms such as New Relic, Datadog, ELK Stack, Splunk, Dynatrace, or similar tools.
• Experience defining and supporting SLOs, SLIs, alerting standards, dashboards, incident response, root cause analysis, and service health metrics.
• Strong automation and scripting experience using tools such as Terraform, ARM, Bicep, Ansible, Shell, PowerShell, Python, or similar technologies used to improve reliability and operational efficiency.
• Knowledge of PCI or similar security posture, audit procedures, and CIS security hardening standards.
Preferred:
• AWS experience is welcome, but Azure is a core requirement for this role.
• Azure certifications such as AZ-104, AZ-305, AZ-400, or AZ-500 are desirable.
Company:
Concora Credit provides consumer financing options for merchants and service providers in the United States. Founded in 2001, the company is headquartered in Beaverton, USA, with a team of 501-1000 employees. The company is currently Late Stage.