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Power Platform Support Engineer Jobs (NOW HIRING)

Techvilla Solutions

IL · On-site

We are seeking a Tonkean Platform Support Engineer to provide application support, workflow administration, integration troubleshooting, and continuous improvement for Tonkean-based solutions. The ...

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Power Platform Support Engineer information

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$16

$39

$68

How much do power platform support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for power platform support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Power Platform Support Engineer?

A Power Platform Support Engineer is a technical professional who specializes in providing support for Microsoft's Power Platform, which includes Power BI, Power Apps, Power Automate, and Power Virtual Agents. They assist organizations with troubleshooting, configuration, deployment, and optimization of these tools to ensure smooth business processes and data integration. Their responsibilities often include diagnosing technical issues, advising on best practices, and helping users maximize the platform’s capabilities. Power Platform Support Engineers work closely with both technical teams and end-users to resolve problems and improve user experience.

What are the key skills and qualifications needed to thrive as a Power Platform Support Engineer?

To thrive as a Power Platform Support Engineer, you need a solid understanding of Microsoft Power Platform components (Power Apps, Power Automate, Power BI), troubleshooting skills, and familiarity with cloud technologies, often backed by a degree in computer science or related certifications like PL-900 or PL-200. Proficiency in using Microsoft 365, Azure, Dynamics 365, and support ticketing systems is typically required. Strong analytical thinking, effective communication, and a customer-focused mindset help you resolve issues efficiently and build trust with clients. These skills are essential for diagnosing problems, delivering timely solutions, and ensuring customer satisfaction with Microsoft Power Platform services.

What are some common challenges faced by Power Platform Support Engineers when assisting clients with custom app troubleshooting?

Power Platform Support Engineers often encounter challenges such as identifying issues in custom Power Apps or Flows where solutions are built with varying levels of coding and integration complexity. Troubleshooting can involve tracing errors across connectors, permissions, and data sources, as well as resolving compatibility problems following platform updates. Effective communication with both technical and non-technical stakeholders is crucial to accurately diagnose problems and guide users through solutions. Staying updated on the latest Power Platform features and best practices also helps engineers provide proactive support and prevent recurring issues.

What is the difference between Power Platform Support Engineer vs Power Platform Developer?

AspectPower Platform Support EngineerPower Platform Developer
CertificationsMicrosoft Certified: Power Platform SupportMicrosoft Certified: Power Platform Developer
Work EnvironmentProvides technical support, troubleshooting, and issue resolution for usersDesigns, develops, and customizes Power Platform solutions and applications
Employer & Industry UsageCommon in organizations with existing Power Platform solutions needing ongoing supportInvolved in creating new solutions and extending platform capabilities

The main difference is that Power Platform Support Engineers focus on maintaining and troubleshooting existing Power Platform solutions, while Power Platform Developers are responsible for creating and customizing new applications. Support Engineers ensure smooth operation, whereas Developers build and enhance functionalities.

What are popular job titles related to Power Platform Support Engineer jobs?

For Power Platform Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Power Platform Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Tonkean Platform Support Engineer

Niles, IL

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 12 days ago

Job description

We are seeking a Tonkean Platform Support Engineer to provide application support, workflow administration, integration troubleshooting, and continuous improvement for Tonkean-based solutions. The role will work closely with business teams, enterprise application teams, and external vendors to ensure reliable workflow execution and production operations.

Required Technical/Functional Skills
  • Hands-on experience with Tonkean platform administration and support.
  • Strong understanding of workflow automation and process orchestration.
  • Experience with REST APIs, JSON, and integration troubleshooting.
  • Knowledge of enterprise applications such as SAP, Coupa, ServiceNow, Salesforce, or Workday.
  • Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
  • Strong incident management, troubleshooting, and root-cause analysis skills.
  • Understanding of Agile methodologies and ITIL processes.
Roles & Responsibilities
  • Provide L1/L2/L3 support for Tonkean applications, workflows, and integrations.
  • Monitor Tonkean solutions, modules, workflows, and system integrations.
  • Troubleshoot issues involving process execution, notifications, forms, APIs, and integrations.
  • Analyze incidents, perform root-cause analysis, and implement permanent fixes.
  • Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
  • Support business users during UAT, production deployments, and hypercare.
  • Manage user access, security roles, and platform governance controls.
  • Perform release validation and support production migrations.
  • Maintain workflow documentation, SOPs, and knowledge articles.
  • Coordinate with business teams, enterprise application teams, and external vendors to resolve issues.
  • Identify opportunities to improve workflow reliability, automation, and operational efficiency.
Generic Managerial / Soft Skills
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple priorities with minimal supervision.
  • Strong communication, interpersonal, and customer service skills.
  • Effective team collaboration and stakeholder management.
  • Ability to mentor and support team members.
  • Quick learner with a proactive, self-driven approach.
  • Ability to follow change management procedures, IT policies, and internal guidelines.

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