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Pos Support Manager Jobs in Burr Ridge, IL (NOW HIRING)

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... This role involves managing a team, ensuring efficient system performance, and providing ...

Photon

POS Support Lead | Atlanta

Chicago, IL

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support ... This role involves managing a team, ensuring efficient system performance, and providing ...

58EOS LLC

Esquire General Manager

Chicago, IL · On-site

$120K - $150K/yr

Lead, schedule, and develop the salaried FOH leadership (Maître d', Support Manager, Service ... POS and reservation-system fluency (Toast, SevenRooms); calm, gracious presence under pressure.

Rundoo

Product Support Specialist

Chicago, IL · On-site

$83K/yr

... from POS transaction issues to inventory sync problems, accounting reconciliation, and user ... You'll report to Claire, Manager, Client Success, and collaborate closely with our Client Success ...

rag and bone

Sales Support (PT)

Rosemont, IL · On-site

$16.75 - $22.25/hr

Partner with the Operations Supervisor and Store Management to ensure positive brand representation ... Have proper understanding of BOH/FOH IT systems, including POS transaction * Meet store and metric ...

Rag & Bone

Sales Support (PT)

Des Plaines, IL · On-site

$16.75 - $22.25/hr

Partner with the Operations Supervisor and Store Management to ensure positive brand representation ... Have proper understanding of BOH/FOH IT systems, including POS transaction * Meet store and metric ...

Spotless Brands

Revenue Manager

Oakbrook Terrace, IL · On-site

The Revenue Manager ensures that all point-of-sale (POS) data is reconciled accurately against ... Support internal and external audit requests by providing accurate revenue documentation ...

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$55K - $60K/yr

Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting ... Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify ...

AKIRA

IT Support Specialist - Retail

Chicago, IL

Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting ... Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify ...

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All JobsPos Support JobsPos Support Manager JobsPos Support Manager Jobs in Burr Ridge, IL

Pos Support Manager information

See Burr Ridge, IL salary details

$22.2K

$67K

$119.4K

How much do pos support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for pos support manager in Burr Ridge, IL is $66,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What cities near Burr Ridge, IL are hiring for Pos Support Manager jobs?

Cities near Burr Ridge, IL with the most Pos Support Manager job openings:

Pos Support Manager jobs near you
Infographic showing various Pos Support Manager job openings in Burr Ridge, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $66,997 per year, or $32.2 per hour.

POS Support Lead | Atlanta

Photon

Chicago, IL • On-site

Full-time, Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description


A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team, ensuring efficient system performance, and providing exceptional support to both internal stakeholders and customers.
Key Responsibilities:
  • Team Leadership: Lead and mentor the POS support team, fostering a customer-centric culture and ensuring high-quality service delivery.
  • System Management: Oversee the installation, configuration, and maintenance of POS systems, ensuring optimal performance and reliability.
  • Technical Support: Act as the primary point of contact for escalated technical issues, providing timely and effective resolutions.
  • Collaboration: Work closely with other departments to identify system requirements, implement enhancements, and streamline support processes.
  • Training and Development: Develop training materials and conduct sessions to enhance team knowledge and skills related to POS systems.
  • Performance Monitoring: Monitor system performance metrics, generate reports, and implement improvements to enhance efficiency.
  • Vendor Management: Maintain productive relationships with third-party vendors, ensuring service level agreements are met and issues are promptly addressed.

Qualifications:
  • Education: Bachelor's degree in Information Technology, Business Administration, or a related field.
  • Experience: Minimum of 5 years in a technical support role, with at least 2 years in a leadership position, preferably within a retail environment.
  • Technical Skills: Proficiency in POS systems, hardware troubleshooting, and familiarity with mobile operating platforms (Android and iOS).
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on customer service and team collaboration.
  • Problem-Solving: Strong analytical skills with the ability to address complex technical issues efficiently.

Compensation, Benefits and Duration
Minimum Compensation: USD 32,000
Maximum Compensation: USD 112,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post

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