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Port Terminal Operations Jobs in Boston, MA (NOW HIRING)

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Port Terminal Operations information

See Boston, MA salary details

$35.9K

$76.2K

$138K

How much do port terminal operations jobs pay per year?

As of Sep 14, 2026, the average yearly pay for port terminal operations in Boston, MA is $76,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $84,700.00 per year, depending on experience, location, and employer.

What are port terminal operations?

Port terminal operations refer to the activities involved in managing the movement, storage, and handling of cargo at a port's terminal. These operations include loading and unloading ships, warehousing, customs clearance, and coordinating logistics between sea, land, and sometimes air transport. Effective terminal operations are crucial for ensuring the efficient flow of goods and minimizing delays, which supports global trade and supply chains. Modern port terminals often use advanced technology to track shipments, automate processes, and enhance safety and security. The staff involved may include crane operators, logistics coordinators, customs officials, and equipment maintenance teams.

What are the key skills and qualifications needed to thrive in port terminal operations, and why are they important?

Thriving in Port Terminal Operations requires knowledge of logistics, cargo handling, safety regulations, and often a relevant degree or certification in transportation or supply chain management. Familiarity with terminal operating systems (TOS), inventory management software, and equipment such as cranes and forklifts is typically expected. Strong problem-solving, teamwork, and communication skills help professionals manage schedules, coordinate with diverse teams, and adapt to dynamic environments. These skills and qualifications ensure efficient, safe, and timely movement of goods, which is critical to successful port operations.

What are some typical challenges faced in port terminal operations, and how can they be addressed?

Professionals in Port Terminal Operations often encounter challenges such as coordinating the efficient flow of cargo, managing unexpected shipping delays, and ensuring compliance with safety regulations. These challenges require strong problem-solving abilities, effective communication with shipping lines and customs officials, and adaptability to changing schedules. To address these issues, teams often rely on advanced logistics software, regular safety training, and close collaboration between operations, maintenance, and security departments. Emphasizing teamwork and proactive planning helps ensure smooth terminal operations and timely cargo handling.

What is the difference between Port Terminal Operations vs Port Terminal Clerks?

AspectPort Terminal OperationsPort Terminal Clerks
Primary ResponsibilitiesOverseeing cargo handling, equipment management, and operational efficiencyProcessing documentation, data entry, and administrative support
Required SkillsLogistics, safety protocols, equipment operationAdministrative skills, attention to detail, communication
Work EnvironmentOutdoor, active, operational settingsIndoor, office-based
CertificationsLogistics, safety certifications often preferredAdministrative or clerical certifications

Port Terminal Operations focus on managing the physical and logistical aspects of port activities, while Port Terminal Clerks handle administrative tasks. Both roles are essential in port environments but differ in responsibilities, skills, and work settings.

What cities near Boston, MA are hiring for Port Terminal Operations jobs?

Cities near Boston, MA with the most Port Terminal Operations job openings:

Port Terminal Operations jobs near you
Infographic showing various Port Terminal Operations job openings in Boston, MA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $76,156 per year, or $36.6 per hour.

Port Operations Agent

Boston, MA • On-site

Intercruises Port Operations USA Inc.
See more jobs at Intercruises Port Operations USA Inc.external

Full-time

Posted 18 days ago

Key responsibilities

  • Oversee agency vessel operations for port calls, including coordinating vessel arrival, departure, berthing, and clearance procedures.

  • Coordinate with port authorities, government officials, and service providers to facilitate vessel operations and compliance.

  • Manage operational and administrative duties such as arranging pilots, line handlers, stevedores, transportation, provisioning, and handling vessel documentation.

Job description

Port Operations Agent

Location: Boston, MA, 02210

Job Description
Join our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to - arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship. Based in Boston, you will ensure an excellent service for our cruise line clients.
ABOUT THE JOB
  • Attend vessel ship calls and act as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls. Ensuring operational demands are met and carried out according to protocols and policies set forth.
  • Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
  • Monitor and respond to email requests within a timely manner from various regional email accounts.
  • Facilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements.
  • Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service.
  • Solve day-to-day issues and propose workflow improvements to your manager, to enhance productivity and efficiency in port operations.
  • Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.
  • Compile and submit appropriate updates throughout the day Cruise Line’s corporate managers. Complete appropriate sail reports as required by each line.
  • Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been saved appropriately.
  • Actively participate in conference calls with vessels and/or cruise lines when needed.
  • Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs.
  • Coordinate/provide appropriate medical assistance amp; provide follow up/updates for any medically disembarked crew or guest to respective persons/departments for each cruise line.
ABOUT YOU
  • Excellent communication skills in English language, both written and oral.
  • Good academic background. Maritime studies are desirable.
  • Preferred previous experience as a Port Agent.
  • Problem solving and analytical skills.
  • Good office administration and organizational skills with a keen eye for attention to detail.
  • Knowledge of Microsoft Office programs.
  • Orientation to results and customer service; decisive problem solving.
  • Business travel availability, if required by Manager
Intercruises Port Operations- A TUI Musement Company, for a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. Intercruises Port Operations is an Equal Opportunity Employer.

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