Bilingual Customer Service Representative โ Luxury Automotive Financial Services
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Location: Remote
Type: Long-Term Contract-to-Hire
Company: Porsche Financial Services (TRC Talent Solutions)
Shift: M-F (must be flexible between 9am-9pm EST)
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TRC Talent Solutions, the exclusive talent and recruiting partner for Porsche Financial Services, is seeking Customer Service Representatives to support Porsche Financial Services and its luxury brand partners Bentley and Lamborghini. This role offers the opportunity to deliver high-end, white-glove customer service while working in a strong, collaborative culture with real advancement potential.
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Whatโs In It for You
As a TRC contractor, you will receive:
โข PTO allotment
โข Full benefits program
โข Bonus and promotion opportunities
โข A positive, supportive culture
Key Responsibilities
โข Provide One Contact Resolution to customers via phone, email, and web
โข Deliver premium, white-glove customer service to customers, dealers, and internal teams
โข Meet service-level targets including AHT, Quality, and Schedule Adherence
โข Navigate multiple systems including Fiserv V8 and internal phone tools
โข Follow established workflows for administrative requests
Qualifications
โข Bilingual (Spanish/English) is required
โข 3+ years of customer service experience; auto finance preferred
โข Knowledge of FDCPA, FCRA, ECOA, and federal privacy regulations
โข High computer literacy and ability to multitask
โข High school diploma required; college degree preferred
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Ready to build a long-term career supporting iconic luxury automotive brands? Apply today and join a team that values exceptional service, professional development, and long-term opportunity.ย