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Pool Concierge Jobs in Boston, MA (NOW HIRING)

RAFFLES

Guerlain Spa Concierge

Boston, MA · On-site

The Guerlain Spa Concierge is responsible for greeting and welcoming guests to the Spa. Ensuring ... Provide guest escorts to changing rooms, relaxation area and swimming pool. * Complete all opening ...

AccorHotel

Guerlain Spa Concierge

Boston, MA · On-site

$26.88/hr

The Guerlain Spa Concierge is responsible for greeting and welcoming guests to the Spa. Ensuring ... Provide guest escorts to changing rooms, relaxation area and swimming pool. * Complete all opening ...

AccorHotel

Guerlain Spa Concierge

Boston, MA

$26.88/hr

The Guerlain Spa Concierge is responsible for greeting and welcoming guests to the Spa. Ensuring ... Provide guest escorts to changing rooms, relaxation area and swimming pool. * Complete all opening ...

Samuels & Associates

Service Technician II

Boston, MA · On-site

Communicate status of work order to the Concierge and management office when follow up isrequired ... diverse candidate pool. We are committed to building a team that represents a variety of ...

Samuels & Associates

Service Technician II

Boston, MA · On-site

Communicate status of work order to the Concierge and management office when follow up isrequired ... diverse candidate pool. We are committed to building a team that represents a variety of ...

Samuels & Associates

Service Technician II

Boston, MA · On-site

Communicate status of work order to the Concierge and management office when follow up isrequired ... diverse candidate pool. We are committed to building a team that represents a variety of ...

Samuels & Associates

Service Technician II

Boston, MA · On-site

Communicate status of work order to the Concierge and management office when follow up isrequired ... diverse candidate pool. We are committed to building a team that represents a variety of ...

Royal Plaza, Inc.

Front Desk Agent

Waltham, MA · On-site

$15.25 - $19.50/hr

... pool and fitness rooms are, and hotel restaurant locations, and anything else you think they may want to know. Assign guest rooms to meet their requests if possible. Serve as a Concierge and help ...

Solomon Page

Travel Telemetry Float Pool RN

Salem, MA · On-site

$2.2K - $3.0K/wk

Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access to virtual primary care, urgent care, mental health ...

Solomon Page

Travel Float Pool Telemetry RN

Salem, MA · On-site

$2.2K - $3.0K/wk

Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access to virtual primary care, urgent care, mental health ...

New

Solomon Page

Travel Oncology Float Pool RN

Boston, MA · On-site

$2.2K - $3.1K/wk

Upon commencement of your employment, Solomon Page offers automatic enrollment into ReviveHealth, which offers concierge, membership-based access to virtual primary care, urgent care, mental health ...

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All JobsPool Concierge JobsPool Concierge Jobs in Boston, MA

Pool Concierge information

See Boston, MA salary details

$12

$19

$27

How much do pool concierge jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for pool concierge in Boston, MA is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.91 per hour, depending on experience, location, and employer.

What is a pool concierge?

Pool Concierges are hospitality professionals responsible for ensuring guests have an enjoyable and seamless experience at a hotel's pool area or private club. Their duties often include setting up lounge chairs, providing towels, taking food and drink orders, answering questions about pool amenities, and assisting with guest requests. Pool Concierges may also help maintain a clean and welcoming environment, manage reservations for poolside cabanas, and coordinate special events or activities. Their goal is to enhance guest satisfaction by offering attentive and personalized service around the pool.

What are the key skills and qualifications needed to thrive as a pool concierge, and why are they important?

To thrive as a Pool Concierge, you need strong customer service skills, attention to detail, and prior hospitality experience, often supported by a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and inventory tracking tools is typically required. Exceptional communication, problem-solving abilities, and a proactive attitude help create memorable guest experiences and manage guest requests efficiently. These skills ensure smooth pool operations, high guest satisfaction, and the maintenance of a positive and safe environment.

What are the main challenges a pool concierge faces during peak season, and how can they be managed effectively?

During peak season, a Pool Concierge often manages high guest volumes, ensuring personalized service while maintaining pool safety and cleanliness. Balancing multiple guest requests, managing poolside amenities, and coordinating with housekeeping and food & beverage teams can be demanding. Effective communication, strong organizational skills, and anticipating guest needs are essential to provide seamless service. Staying calm under pressure and being proactive in problem-solving help ensure a positive experience for all guests.

What is the difference between Pool Concierge vs Pool Attendant?

AspectPool ConciergePool Attendant
CredentialsCustomer service experience, sometimes certifications in safety or first aidBasic pool safety knowledge, sometimes lifeguard certification
Work EnvironmentLuxury hotels, resorts, private clubsPublic pools, hotels, resorts
Employer & IndustryHigh-end hospitality, private clubsHospitality, recreation facilities
Job FocusGuest services, reservations, amenitiesPool safety, cleaning, maintaining pool area

While both roles involve working around pools, a Pool Concierge primarily focuses on guest services and hospitality, whereas a Pool Attendant emphasizes safety, pool maintenance, and cleanliness. The roles often overlap in hospitality settings but differ in responsibilities and required certifications.

Do pool concierges make good money?

Pool concierges typically earn an hourly wage or salary that varies based on location, experience, and employer. On average, they make between $12 and $20 per hour, with some earning tips or bonuses for excellent service. Compensation can increase with certifications, such as lifeguard or hospitality training, and experience in customer service or pool management.

What job categories do people searching Pool Concierge jobs in Boston, MA look for?

The top searched job categories for Pool Concierge jobs in Boston, MA are:

What cities near Boston, MA are hiring for Pool Concierge jobs?

Cities near Boston, MA with the most Pool Concierge job openings:

Pool Concierge jobs near you
Infographic showing various Pool Concierge job openings in Boston, MA as of August 2026, with employment types broken down into 2% As Needed, 64% Full Time, 30% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,945 per year, or $19.7 per hour.

Guerlain Spa Concierge

Boston, MA • On-site

RAFFLES
Hospitality Services • 501 - 1,000 employees
Learn more about RAFFLESexternal

Full-time

Medical, Dental, Vision, Life

Re-posted 26 days ago

Job description

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Guerlain Spa Concierge is responsible for greeting and welcoming guests to the Spa. Ensuring each guest experience is personalized and seamless. The Guerlain Spa Concierge knowledgably provides recommendations and promotes a calm and tranquil environment throughout guests’ visits.   

  • Provide warm welcome and personalized service to all guests visiting the Spa. 

  • Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products. 

  • Handle telephone reservations in line with service standards, using proper telephone etiquette.  

  • Ascertain guest satisfaction upon guest departure and ensure. 

  • Provide guest escorts to changing rooms, relaxation area and swimming pool. 

  • Complete all opening and closing duties professionally and accurately. 

  • Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times. 

  • Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.  

  • Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.  

  • Provide retail recommendations to guests tailored to their specific needs.  

  • Report accidents, injuries to management. 

  • Adhere to all Raffles Brand Standards, department procedures and spa service standards.  

  • Ensure uniform and appearance is tidy and professional, in line with grooming standards. 

  • Other duties as assigned.

Qualifications

Education & Experience:

  • Minimum 2 years of experience in luxury hotel or spa front of house position. 

  • Computer literate preferably with knowledge of spa reservation systems. 

Physical Requirements:

  • Flexible hours required. 

  • Able to stand for an extended period of time and work within a team with shift rotations.  

General Requirements:

  • Passion for guest care. 

  • Personal interest in spa treatments and holistic lifestyle. 

  • Telephone skills ideally in conjunction with handling reservations. 

  • Able to work within a team with rotating shifts. 


Additional Information
  • Hourly Wage: Introductory rate of $26.88 and upon successful completion of their 90-day probationary period the rate of pay will be adjusted to $29.87.
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
  • Excellent Company benefits including medical, dental, vision and life insurance. 
  • Personalized development opportunities across Accor's extensive brand portfolio.  
  • Ability to make a difference through our Corporate Social Responsibility activities
Raffles logo

About Raffles

Sourced by ZipRecruiter

Raffles Boston is an iconic addition to the Boston skyline, establishing the illustrious, 136-year-old Raffles Hotels & Resorts brand in North America. We are proud to add the luxury, glamor, and extraordinary service for which Raffles is known all over the world to the heart of Boston’s Back Bay. The team at Raffles Boston is dedicated to offering the discretion and grace of a traditional English butler and the efficiency of a personal assistant, coupled with the attentiveness of our legendary Raffles hospitality, where service is like a gentle breeze. Your personal butler will act as the main point of contact prior to, during, and after your stay. They are the source of fulfillment for every need, a subtle yet observant presence devoted to your comfort and well-being, elevating your Raffles experience and highlighting Boston’s brilliance.

Industry

Hospitality services

Company size

501 - 1,000 Employees

Headquarters location

Boston, MA, US

Social media

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