Polycom Jobs in California (NOW HIRING)

 

 

This is what you’ll do:
Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
Follow the standards and policies defined for the AV services, conference rooms, Zoom/Google services, and running live corporate meetings
Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions
Develop custom configurations and/or software solutions around AV services as necessary
Provide the last line of defense for AV support within IT
Act as a Subject Matter Expert (SME) for Zoom/Google rooms, Cisco telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
Drive initiatives to continuously improve our end-users’ experience based on user feedback and monitoring data
Manage enterprise AV platform and leverage your scripting skills to automate activities
Develop positive relationships with the business and other functions involved in downstream technical processes
Collaborate with cross functional IT teams
Look to improve all aspects of the AV services continually
This is what you’ll need:
At least 5-8 years (or relative) in the AV Design Engineer rolewith experience working in IT Administration
Bachelor’s and/or CTS-D is preferred for this position
High proficiency with Autodesk AutoCAD, ACC, BIM360, Blubeam Revu, and general architectural design processes, standards, and collaboration platforms
High proficiency with acoustic modeling software like EASE Focus and Address, QSC and Harman/JBL Pro line of products
High proficiency building functional diagrams, documenting detailed scope of work and bill of materials for AV projects
Experience with DSP and custom control interface design and configuration
Experience with AV networking and Cisco switches
Experience managing vendors of various trades and collaborating within cross functional teams
Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, MS Teams, Mac, and Level 3 escalation support and troubleshooting.
Support Knowledge with the following technologies: Neat, Polycom, Q-Sys, Harman, Biamp, and Crestron
Ability to identify, scope, and recommend improvements in the AV spaces
Tech Savvy – Ability and passion for learning new technology and tools
Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs
Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
Discipline – The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them
A Teacher – Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way