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Policy Jobs in Washington, IL (NOW HIRING)

Illinois Mutual

Policy Service Rep Trainee

Peoria, IL · On-site

$33K - $34K/yr

Policy Service Representative Trainee Department: Policy Service Reports To: Jenny Redd Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built ...

Illinois Mutual

Policy Service Rep Trainee

Peoria, IL · On-site

$33K - $34K/yr

Policy Service Representative Trainee Department: Policy Service Reports To: Jennifer Schulze Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is ...

Citi Trends

Store Sales Associate

Peoria, IL · On-site

$14.75 - $17/hr

Other duties may be assigned. - Processing freight - Assisting with the taking price changes/markdowns - Balances his/her register according to company policy - Calls out prices for customer when ...

Citi Trends

Store Sales Associate

Peoria, IL · On-site

$14.75 - $17/hr

Other duties may be assigned. - Processing freight - Assisting with the taking price changes/markdowns - Balances his/her register according to company policy - Calls out prices for customer when ...

Staffingine LLC

Sapiens Configurator

Bloomington, IL · On-site

Contract * Need Sapiens Configurator with strong experience on Policy Pro * Should have worked across product Coverage configuration action configuration formulae configuration Interface ...

Huck's Market

Store - Huck's Sales Associate

Peoria, IL · On-site

$15/hr

Operates shift within company guidelines and policies * Ensures Store Manager is made aware of all sales, cash, or operating discrepancies * Actively participates in all Company contests * Suggestive ...

Huck's Market

Store - Huck's Sales Associate

Peoria, IL · On-site

$15/hr

Operates shift within company guidelines and policies * Ensures Store Manager is made aware of all sales, cash, or operating discrepancies * Actively participates in all Company contests * Suggestive ...

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All JobsPolicy JobsPolicy Jobs in Washington, IL

Policy information

What is a policy role?

Policy jobs involve researching, developing, analyzing, and advocating for public policies that address social, economic, or political issues. Professionals in this field may work for government agencies, think tanks, nonprofits, or private organizations, and often focus on areas like education, healthcare, environment, or public safety. Their work helps shape laws, regulations, and programs by providing evidence-based recommendations and engaging with stakeholders. Policy roles require strong analytical, communication, and research skills, as well as an understanding of the policy-making process.

What are the key skills and qualifications needed to thrive in a policy role?

To thrive in a policy role, you need strong analytical skills, research abilities, and a relevant educational background such as political science, public policy, or law. Experience with policy analysis tools, statistical software, and familiarity with legislative or regulatory systems are often required. Exceptional written and verbal communication, critical thinking, and stakeholder management are crucial soft skills for success. These skills enable effective policy development, clear advocacy, and informed decision-making in complex governmental or organizational contexts.

How do professionals in policy roles typically collaborate with other departments or stakeholders within an organization?

Policy professionals often work closely with teams across legal, research, communications, and operations to ensure that proposed policies are feasible, compliant, and aligned with organizational goals. They may facilitate meetings, draft briefing documents, and gather input from various departments to create well-rounded policy recommendations. Effective collaboration also involves regular communication with external stakeholders, such as government agencies or advocacy groups, to understand broader impacts and build consensus. This cross-functional teamwork is essential for successful policy development and implementation.

What is the difference between Policy vs Compliance Officer?

AspectPolicyCompliance Officer
Primary RoleDevelops, writes, and updates organizational policiesEnsures adherence to policies and regulations
Required CredentialsKnowledge of industry standards, legal requirementsCertifications like CCEP, CCEP-I, or similar
Work EnvironmentPolicy departments, legal teams, executive officesCompliance departments, audit teams, regulatory agencies
Industry UsageUsed across sectors to establish guidelinesApplied to monitor and enforce policies

While Policy professionals create and update organizational policies, Compliance Officers focus on ensuring these policies are followed and meet legal standards. Both roles are essential for maintaining organizational integrity and regulatory adherence, often working closely together to develop and enforce effective policies.

What are jobs in policy?

Jobs in policy involve developing, analyzing, and advocating for public policies and regulations. These roles often require skills in research, communication, and understanding of government or organizational processes, and may include positions such as policy analysts, advisors, or advocates.

What cities near Washington, IL are hiring for Policy jobs?

Cities near Washington, IL with the most Policy job openings:

Policy jobs near you
Infographic showing various Policy job openings in Washington, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Policy Service Rep Trainee

Illinois Mutual

Peoria, IL • On-site

$33K - $34K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Description

Job Title: Policy Service Representative Trainee

Department: Policy Service
Reports To: Jenny Redd
Location: Home Office
Job Type: Full Time


Commitment to Core Values

At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions:

  • Be honest, reliable and respectful
  • Think of other first
  • Work together to create results
  • Stand out with personal, caring service


Job Summary

The Service Representative Trainee provides customer service through phone calls and incoming requests from our policyowners, agents or other customers under direct supervision. This position reports to the Contact Center Supervisor. 


Primary Responsibilities

  • Handle high-volume customer interactions while navigating multiple systems and 
  • completing service requests
  • Respond to customer inquiries via phone, email, and written correspondence with professionalism and empathy
  • Process customer requests such as beneficiary changes, policy updates, coverage verification, and form reviews
  • Develop knowledge of company products, policies, systems, and processes through ongoing training
  • Provide accurate, timely, and complete information using established procedures and resources
  • Identify customer needs and deliver solutions that promote a positive customer experience 
  • Build foundational knowledge across all policy types 
  • Escalate complex customer concerns to appropriate team members when necessary
  • Meet established service, quality, productivity, and performance goals  
  • Support teammates and contribute to a collaborative work environment
  • Perform other duties and special projects that support the Policy Service department 

Anticipated Salary: $33,000 - $34,000

Benefits Overview:  We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include: 

  • Compressed 4 1/2-day work week (Half-Day Fridays)
  • No monthly premium cost for employee medical, life and disability insurance coverage
  • Paid time-off accrual, including annual rollover; and paid holidays
  • Competitive 401(k) plan with immediate vesting on Company contributions
  • Discounted on-site employee cafeteria
  • On-site exercise facility and company-provided exercise time
  • Tuition reimbursement and training incentives
  • Access to voluntary dental and vision insurance coverage


Qualifications

Minimum of one year of customer service experience

Strong verbal and written communication skills 

Exceptional customer focus with a positive, professional attitude 

Ability to manage multiple priorities and work efficiently in a fast-paced environment

Ability to maintain confidentiality and adhere to privacy standards 

Ability to learn systems processes and procedures quickly

Strong attention to detail and commitment to accuracy

Sound judgment and problem-solving skills

Ability to work successfully in a team environment

Proficiency in Microsoft Office Programs

Strong math and analytical skills


Required Competencies (Proficiency Level)

  • Accountability (1)
  • Continuous Learning (1)
  • Customer Focus (1)
  • Integrity (1)
  • Organizational Awareness (1)
  • Teamwork (1)

Preferred

  • Previous contact center, customer support, or service center experience
  • Insurance industry experience
  • Bilingual skills (Spanish)

What Makes You Successful

  • Patient, empathetic, and committed to helping customers
  • Adaptable and comfortable interacting with a variety of personalities
  • Self-motivated with a strong desire to learn and grow
  • Flexible and responsive to changing priorities
  • Dependable, collaborative, and service-oriented

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities  

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