Playground Customer Service Jobs (NOW HIRING)

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Stevens Point Hospital in Stevens Point, WI is seeking a CUSTOMER SERVICE REPRESENTATIVE to join our ILLINOIS AVE CLINICS team!

The ideal candidate for this role will have had experience in an optical/Ophthalmology setting. With experience assisting patients in choosing eyewear, determining lens measurements, adjusting eyewear, as well as knowledge and experience repairing broken eyewear. Additionally, experience in working collaboratively with vendors, ordering supplies, and collecting payments is recommended. We are in search of applicants who have a desire to leverage prior optical knowledge/experience (as noted prior) and expand upon their existing knowledge, with a desire to become a Certified Optician.

The Customer Service Representative uses superior customer service skills to respond to call inquiries, promote organization’s products and services, and make outbound calls. Uses professional and independent judgment based on established protocols and program and service scripts. Maintains proficiency in phone systems, software applications, programs and events, promotions, and physician and service referrals provided by the call center.

HOURS: Full-Time or 0.9 FTE, 72 hours per pay period, day only

Experience/Qualifications

• Knowledge of organization policies and procedures, human resources management practices, and computer systems and applications normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.

• Secondary education in health related field desired.

• Five years’ experience in customer service, administrative, sales or communication related field in a fast-paced environment required.

• Clinical environment experience desired.

• Excellent written and oral communication skills required.

• Excellent organizational and prioritization skills required.

• Demonstrates good listening skills.

• Service representatives must maintain confidentiality and exercise good judgment.

Employee Benefits

• Full benefits packages available for part- and full-time status.

• PTO accrual from day one!

• Generous retirement plan with match available.

• Wellness program for employees and their families.

Aspirus Stevens Point Hospital is a fully accredited acute-care facility, offering expert, personalized care for residents of Stevens Point and Portage County. With more than 200 physicians, Stevens Point Hospital/Clinics and our medical group provides a comprehensive set of acute-care options, including both innovative and proven treatment plans. Our broad range of services include all major specialties, emergency medicine, urgent care, surgery, ICU/CCU, diagnostic radiology, rehabilitation, sports medicine, occupational and behavioral health, pathology, and sleep diagnostics. To learn more about Stevens Point click the following link: here (https://www.stevenspointarea.com/) .

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

About the Stevens Point Community

Conveniently located in the center of the state, the Stevens Point area is a recreational playground in the heart of central Wisconsin. Whether you're on the water or on land, from paddling the backwaters and sloughs or exploring 27-miles of the Green Circle Trail, adventure is calling your name. The fun continues by visiting local breweries, walking through local farmer's markets, and eating in distinct restaurants. Get to know the local arts & culture scene, inspired by the natural beauty of the area. Explore and purchase art from the blossoming artist community in numerous galleries.

Click here (https://www.aspirus.org/about) to learn more.

Credentials:

Position CUSTOMER SERVICE REPRESENTATIVE - OPTICAL - ILLINOIS AVE

Location

Req ID 109315