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Player Development Jobs in Connecticut (NOW HIRING)

Mohegan

Players Club Representative

Uncasville, CT

Communicates with Hosts, Player Development, Credit Department, Security, Slot Attendants to assist with guest requests and issues Secondary Duties and Responsibilities: * Works alongside the various ...

United Soccer Coaches

Boys Soccer Coach

Bridgeport, CT · On-site

$50K/yr

Training and player development: * Plan and conduct training sessions to improve individual skills and team performance. * Develop and implement game strategies and tactics. * Assess player strengths ...

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How much do player development jobs pay per hour?

As of May 30, 2026, the average hourly pay for player development in Connecticut is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.88 per hour, depending on experience, location, and employer.

What is a Player Development job?

A Player Development job focuses on building relationships with players, VIPs, or high-value customers in a casino or sports setting to enhance their experience and loyalty. Responsibilities often include identifying and cultivating key players, offering personalized services, coordinating events, and ensuring top-tier guest satisfaction. This role requires strong communication skills, knowledge of gaming operations, and the ability to analyze customer behaviors. Successful Player Development professionals help drive revenue by fostering long-term customer engagement and retention.

What are the key skills and qualifications needed to thrive in the Player Development position, and why are they important?

To thrive in Player Development, you need a strong background in customer service, relationship building, and a solid understanding of gaming or casino operations, often supported by previous hospitality or guest services experience. Familiarity with CRM (Customer Relationship Management) platforms and player tracking systems is typically required. Outstanding interpersonal skills, discretion, and the ability to anticipate guest needs make someone stand out in this position. These competencies are crucial for attracting, retaining, and maximizing the satisfaction of loyal customers in a competitive gaming environment.

What are the primary day-to-day responsibilities in a Player Development role?

In a Player Development position, your daily tasks usually involve building and maintaining relationships with high-value guests, communicating special promotions or events, and ensuring guests have an exceptional experience on property. You'll often coordinate personalized services, resolve guest inquiries, and collaborate closely with marketing, hotel, and gaming staff to deliver tailored experiences. It’s common to monitor guest activity through specialized systems and make recommendations for targeted offers or rewards. Success in this role requires a proactive approach and a strong focus on guest satisfaction, with frequent face-to-face and phone interactions.
More about Player Development jobs
What are the most commonly searched types of Player Development jobs in Connecticut? The most popular types of Player Development jobs in Connecticut are:
What job categories do people searching Player Development jobs in Connecticut look for? The top searched job categories for Player Development jobs in Connecticut are:
Player Development jobs near you
Infographic showing various Player Development job openings in Connecticut as of May 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Temporary. Highlights an 83% Physical, and 17% Hybrid job distribution, with an average salary of $43,197 per year, or $20.8 per hour.

Players Club Representative

Mohegan

Uncasville, CT

Full-time

Posted 14 days ago

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE

Position Summary:

This position is responsible for creating and updating Momentum accounts within the gaming operating system and providing information regarding the loyalty program, events, property information and directions while providing superior customer service for all our guests.

Primary Duties and Responsibilities includes but not limited to:

  • Responsible for collecting and entering data into the gaming operating system (ACSC) to create new guest accounts in accordance with company and departmental procedures
  • Re-issues Momentum cards and provides promotional information upon request
  • Interacts with and provides information to all guests at the Players Club booths, Everi kiosk and promotional kiosks, meeting required guest service standards
  • Maintains and respects confidentiality of marketing programs, guest information and databases
  • Adds Free Slot Play and Recovery Free Bets to guest accounts per departmental procedures
  • Responsible for updating guest contact information for all Momentum accounts in support of the Marketing efforts
  • Evaluates player accounts to determine access and availability of marketing promotions
  • Assists guests with the property's online services (FanDuel, MMS, etc.) as needed
  • Communicates with Hosts, Player Development, Credit Department, Security, Slot Attendants to assist with guest requests and issues

Secondary Duties and Responsibilities:

  • Works alongside the various Marketing department to provide excellent guest service
  • Maintains a clean and well stocked work area
  • Assists the Player's Club Manager and Shift Managers, as needed

Minimum Education and Qualifications:

  • High School Diploma or equivalent
  • Must be able to communicate effectively in English
  • Previous customer service experience
  • Intermediate technology skills (downloading an app, IM, sending an email, etc.)

Competencies: Incumbent will master the following competencies while in this position:

  • Knowledge of the player tracking system and how to interpret gaming data screens
  • Knowledge and awareness of all promotions and property attributes
  • Strong written and verbal skills
  • Effective listening skills that support customer service techniques

Training Requirements:

  • Must complete department training course
  • Knowledge of ACSC, GHS, Marketing Admin Panel, Microsoft Teams, Outlook, Everi Dashboard and Strivacity applications
  • Knowledge of department policies and procedures
  • Navigation of informational screens such as SharePoint and the Mohegansun.com web page, Cognos, Workday, Kronos, Creating IT work tickets, and the Loop

Physical Demands and Work Environment:

  • Must be able to tolerate a smoking environment with loud background noise and dim lighting
  • Must be able to stand for extended periods of time with light lifting
  • Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

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