Platform Operations Manager Jobs in Anchorage, AK

POSITION SUMMARY

The Business Systems Manager performs a variety of property management and administrative functions for Aurora Military Housing. They often have direct contact with Aurora employees, vendors, the corporate office, tenants, and the military, and as such must have a pleasant demeanor, possess strong people skills, and the ability to work well with people from diverse social and economic backgrounds. They are to conduct business in a manner that attracts and retains employees or residents by performing the general and specific duties listed below, as well as any other duties as assigned.

The Business Systems Manager is an integral part of the management team, playing a leadership role for daily operation, systems integrity, and long-term health of all physical and data assets on JBER. This position is responsible for administrating the Military Yardi Property Management Software, supplemental business software, employee onboarding, offboarding, data management, and basic technical assistance. Must be able to define and develop policies, procedures, methods, or standards that enable the Management team to meet business demands.

JOB DUTIES

• Configure and maintain all Yardi software.

- Provide daily oversight and respond to team, partners (MHO), and vendors.

- Oversee vendor contracts and administration.

- Identify, schedule, test, and execute software updates.

• Configure and maintain all supplemental business systems software.

- Including but not limited to LMS, Access Control, CRM, and website CMS software.

- Provide daily oversight and response to team, partners (MHO), and vendors.

- Oversee vendor contracts and administration.

- Identify, schedule, test, and execute software updates.

• Oversee software related training and provide and maintain detailed checklists for IT utilization to ensure success for end users and administrators.

- Create user guides and LMS training materials to support end users in understanding and utilizing reporting tools effectively.

- Monitor and report opportunities and challenges with core IT systems to the IT Manager.

- Assist employees with basic software or technology issues.

- Provide ad hoc onboarding and offboarding support in support of JL IT.

• Oversee core data management to include:

- Extract, transform, and load (ETL) data from multiple software systems into centralized repositories or dashboards.

- Ensure seamless interoperability between internal tools, third-party platforms, and reporting systems to maintain data integrity and accessibility.

- Oversee all Aurora SharePoint file directories and maintain data integrity and organization.

- Adjust and improve content on internal SharePoint sites.

• Establish and maintain automations and optimizations in core business processes and reporting.

- Collaborate with unit managers to identify areas in need of optimization.

- Build, test, and deploy automations.

- Monitor, maintain, and update automations.

- Manage, oversee, configure, and implement all current and future software initiatives.

• Administrative and other initiatives.

- Adhere to and promote Company, MHO, and CBA policies.

- Assist with departmental operational improvements and changes.

- Attend staff and management meetings and communicate information with employees.

- Participate in and implement employee promotions and events, as appropriate.

- Attend training to develop relevant knowledge and skills.

MINIMUM QUALIFICATIONS

• Three years professional experience in systems and administration, or a coordination role, preferred.

• Bachelor's degree in computer science, information technology, or a related field preferred.

• High school diploma or equivalent required.

• Valid Alaska Driver's License. Ability to be insured by the company's auto insurance.

• Strong verbal, written, analytical, and basic mathematics skills, persuasive skills, and the ability to interact effectively with all levels of employees, management, or customers.

• Must possess excellent computer software and configuration skills. Advanced knowledge of an array of business solutions products, including but not limited to CRM, website CMS, BI solutions, Microsoft products including the Power Platform, and Yardi Solutions products is preferred.

• Proficiency with software implementation and management is strongly preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to walk, sit, use hands and fingers, handle or feel objects, equipment, or controls, see, talk, and hear. The employee is occasionally required to stand, drive, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.

• The employee may infrequently need to lift, push, or pull up to 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed at various locations within the properties managed by JL Properties, Inc. and owned by Aurora Military Housing, LLC, Aurora Military Housing II, LLC, and Aurora Military Housing III, LLC at Joint Base Elmendorf-Richardson, Alaska.

• The employee infrequently works in outside weather conditions.

JL Properties Inc. was formed in 1990 by current principals John Rubini and Leonard Hyde. Through sound decision making, the aid of an experienced team of real estate professionals, a sophisticated system of fiscal control, and unwavering dedication to the well-being of Alaska and its residents, JL has since become Alaska’s leading real estate development and management firm.

In March 2001, JL Properties, along with Hunt Construction Company, was selected by the government to provide for the ownership, development, and operation of 828 housing units on Joint Base-Elmendorf in Anchorage, Alaska.

In September 2004, JL Properties also took over the ownership, development, and operation of the remaining 1,194 housing units on Joint Base-Elmendorf in Anchorage, Alaska.

In July 2011, JL Properties was selected to provide for the ownership, development, and operation of 1,240 housing units on Joint Base-Richardson in Anchorage, Alaska.

Today, Aurora Military Housing is JBER’s largest housing partner, responsible for a total of 3,262 family housing units.

Our diverse and passionate team of property management professionals—comprised of veterans, reservists, military spouses, lifelong Alaska residents, and transplants from across the country—is dedicated to providing exceptional housing quality and value to all residents of JBER.