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Platform Operations Manager Jobs in Anchorage, AK

The Aleut Corporation

Marketing Manager

Anchorage, AK

$60K - $80K/hr

... platforms, instore assets, and print collateral. * Primarily support RES marketing and ... Support operational marketing needs including local events, sponsorships, community outreach, and ...

Aleut Energy LLC

Marketing Manager

Anchorage, AK · On-site

$60K - $80K/yr

... platforms, in‑store assets, and print collateral. * Primarily support RES marketing and ... Support operational marketing needs including local events, sponsorships, community outreach, and ...

Aurora Military Housing

Be Seen First

Business Systems Manager

Anchorage, AK · On-site

$65K - $85K/yr

... operation, systems integrity, and long-term health of all physical and data assets on JBER. This ... third-party platforms, and reporting systems to maintain data integrity and accessibility ...

Veteran-friendly

Aurora Military Housing

Be Seen First

Business Systems Manager

Anchorage, AK · On-site

$65K - $85K/yr

... operation, systems integrity, and long-term health of all physical and data assets on JBER. This ... third-party platforms, and reporting systems to maintain data integrity and accessibility ...

Veteran-friendly

GCI

Wireless Product Manager IV

Anchorage, AK · On-site

... escalation, product operations and quality management, and product knowledgebase content ... Common smartphone platforms (Android, iOS, etc.) * Wireless device management and testing * IoT ...

GCI

Wireless Product Manager IV

Anchorage, AK

... escalation, product operations and quality management, and product knowledgebase content ... Common smartphone platforms (Android, iOS, etc.) * Wireless device management and testing * IoT ...

Dividend Restaurant Group

Manager - SSH

Anchorage, AK · On-site

... platform with a clear vision for continued growth. Our driving mantra- we pay 'dividends' to every ... operations by operating within cost of goods and labor productivity guidelines while providing ...

olt

Manager, Customer/Client Services

Fairbanks, AK · On-site

... operations. * Proficiency with TruckMate and other enterprise resource planning (ERP) platforms ... Strong conflict management and interpersonal skills. * Ability to prioritize, manage time ...

AutoZone

Part Sales Manager - Full Time

Eagle River, AK · On-site

$15.75 - $19.25/hr

Customer Service while executing store operations with excellence. Under the Store Manager ... AutoZone provides an ideal platform to advance your career in an essential industry that supports ...

AutoZone

Part Sales Manager - Full Time

Wasilla, AK · On-site

$15.75 - $19.25/hr

Customer Service while executing store operations with excellence. Under the Store Manager ... AutoZone provides an ideal platform to advance your career in an essential industry that supports ...

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Showing results 21-40

All JobsPlatform Operations JobsPlatform Operations Manager JobsPlatform Operations Manager Jobs in Anchorage, AK

Platform Operations Manager information

See Anchorage, AK salary details

$31.7K

$64.9K

$121.2K

How much do platform operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for platform operations manager in Anchorage, AK is $64,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $79,300.00 per year, depending on experience, location, and employer.

What does a platform operations manager do?

A Platform Operations Manager oversees the daily operations, maintenance, and performance of digital platforms within an organization. They are responsible for ensuring that platforms run smoothly, efficiently, and securely, often coordinating between technical teams, support staff, and management. Their duties typically include monitoring system health, managing incident responses, implementing process improvements, and supporting platform scalability. This role is crucial for organizations that rely on digital services to ensure reliability and a positive user experience.

What are the key skills and qualifications needed to thrive as a platform operations manager, and why are they important?

To thrive as a Platform Operations Manager, you need expertise in platform management, process optimization, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with cloud platforms (such as AWS or Azure), monitoring tools, and ITSM systems, along with ITIL or related certifications, is highly valued. Strong leadership, problem-solving, and communication skills enable effective coordination across technical and business teams. These skills ensure seamless platform performance, rapid issue resolution, and alignment with organizational objectives.

What are the primary challenges platform operations managers face when coordinating cross-functional teams?

Platform Operations Managers often work with diverse teams across engineering, product, customer support, and IT. One common challenge is aligning priorities and ensuring clear communication between departments with different objectives and workflows. Successful managers build strong relationships, set clear expectations, and implement effective processes to minimize miscommunication and delays. Additionally, they must stay adaptable to rapidly shifting business needs and technology updates while maintaining platform reliability and performance.

What is the difference between Platform Operations Manager vs Network Operations Center (NOC) Technician?

AspectPlatform Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like ITIL or CompTIA Network+ are commonUsually requires an associate degree or technical certification; certifications like CompTIA Network+ or Cisco CCNA are preferred
Work EnvironmentOversees platform infrastructure, manages teams, and ensures system availability in data centers or cloud environmentsMonitors network systems, troubleshoots issues, and maintains network hardware/software in a control room setting
Employer & Industry UsageUsed by tech companies, cloud providers, and large enterprises managing digital platformsCommon in telecom, internet service providers, and large organizations with extensive network infrastructure

The Platform Operations Manager focuses on overseeing platform infrastructure and team management, while the Network Operations Center Technician handles network monitoring and troubleshooting. Both roles are essential in maintaining system and network reliability but differ in scope and responsibilities.

Is platform operations manager a high paying job?

A platform operations manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often require strong technical skills, leadership, and knowledge of platform management tools, and tend to offer higher compensation compared to entry-level positions in operations or support roles.

What is the role of a platform operations manager?

A platform operations manager oversees the daily functioning and maintenance of digital platforms, ensuring smooth performance, security, and user experience. They coordinate technical teams, implement process improvements, and monitor system metrics to optimize platform efficiency.

What are popular job titles related to Platform Operations Manager jobs in Anchorage, AK?

For Platform Operations Manager jobs in Anchorage, AK, the most frequently searched job titles are:

What job categories do people searching Platform Operations Manager jobs in Anchorage, AK look for?

The top searched job categories for Platform Operations Manager jobs in Anchorage, AK are:

Platform Operations Manager jobs near you

Contact Center Manager

First National Bank Alaska

Anchorage, AK • On-site

Full-time

Posted 14 days ago

Job description

GENERAL PURPOSE SUMMARY
Lead and optimize the bank's Contact Center Unit (unit) to deliver high-quality, efficient, and compliant service across all customer interaction channels (phone, email, and digital platform). Ensures alignment with the bank's strategic objectives by driving customer satisfaction, operational excellence and team performance while maintaining strict adherence to regulatory and security requirements by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Manages daily operations of Contact Center; ensures service levels (SLAs), response times, and quality standards are consistently met. Partners with Contact Center Supervisors to manage staffing levels, scheduling, and workforce planning to align with call volumes and business needs.
  2. Drives initiatives to improve customer satisfaction (CSAT), Net Promoter Score (NPS) and first-call resolution. Handles escalated customer issues and ensures timely, effective resolution.
  3. Provides leadership, direction, coaching and development to supervisors and agents to achieve desired performance outcomes. Establishes clear performance expectations, service standards and accountability measures that are aligned with the bank's customer experience strategy.
  4. Tracks key performance indicators (KPIs) such as average handle time, service levels, abandonment rate, and quality scores. Prepares and presents performance reports to senior management and makes recommendations to improve department performance.
  5. Leads the team in identifying and reconciling inefficiencies and implements process improvements, automation, or technology enhancements. Leads continuous improvement initiatives and liaises with other bank departments as needed for system and programing issues.
  6. Oversees the unit's systems, such as CRM, telephony, or IVR (voicemail) platforms. Collaborates with other departments to implement system upgrades.
  7. Collaborates with branch administration, digital banking, compliance, and IT to improve customer experience and service offering.
  8. Ensures adherence to banking regulations, internal policies, data privacy laws, and security standards. Partners with compliance and other administrative teams to implement controls and audit readiness.
  9. Ensures team is strictly adhering to the bank's security procedures for customer identification and red flag identification. Notifies appropriate areas and takes immediate action if fraud is suspected or identified.
  10. Keeps current with pertinent banking laws and regulations, including but not limited to Reg. DD, Reg. CC, Reg. E, Bank Secrecy Act, Community Reinvestment Act, and Right to Financial Privacy Act, FDIC deposit insurance, and Reg. Z.
  11. Performs other work-related duties as assigned by supervisor.
COMPLIANCE EXPECTATIONS
  • Ensure business unit's operations comply with bank policy, procedures, and banking regulations (for business unit heads).
  • Ensure you and your delegates have adequate and current compliance training, and ensure training is completed on time.
  • Stay updated on relevant laws and regulations.
  • Ensure you and your delegates comply with the bank's policies, procedures, laws and regulations.
  • Maintain customer confidence and protect the bank's operations by you and your delegates identifying and protecting confidential information.
SUPERVISORY RESPONSIBILITIES
Manages the Contact Center Unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.

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