Platform Operations Manager Jobs in Alaska (NOW HIRING)

Seward Community Health Center is seeking a Full-Time, Nurse Manager (RN) for our small community health center located in beautiful Seward, Alaska. Candidates with a background in rural family medicine, pediatrics, women's health, or Federally Qualified Health Centers (FQHC) are especially encouraged to apply. We see patients of all ages (newborn to 100+).

The salary range for this position starts at $145,000 to $155,000/annually (DOE) + a $15,000 sign-on bonus (see HR for details).

Seward, Alaska is a small, picturesque town located 120 miles south of Anchorage and is surrounded by beautiful snow-capped mountains in the center of Kenai Fjords National Park. Seward offers year-round opportunities for outdoor activities including skiing, kayaking, fishing, hiking, biking, boating, wildlife viewing, and so much more. If you enjoy adventuring up mountains, between glaciers and in waters, or sightseeing, going on wildlife tours or bird watching, Seward is the place for you!

SCHC is a federally qualified health center. We welcome anyone in need of quality, affordable healthcare by providing integrated, patient-centered primary care for a variety of illnesses and conditions for the entire family. SCHC is the leading provider of healthcare services in the Eastern Kenai Peninsula, with passionate, dedicated staff who work daily to help increase access to services for our community members. We are seeking to hire additional staff who will add to our ability to make our community and SCHC a better place to live and work

Benefits Summary:

• Health insurance with medical, dental, and vision benefits for staff and spouse/dependents
• Short- and long-term disability insurance paid by employer
• Term life insurance paid by employer
• 3% employer contribution to a 401(k) retirement plan
• 100 hours of paid holidays
• Annual CME allowance
• 6 weeks of paid time off annually
• Ability to make a meaningful difference for our clinic and community in this important leadership team position

Schedule:

• Generally M-F schedule; some Saturdays may be required.
• No on call!

Housing/Transportation:

• Temporary, shared SCHC housing available/included.
• Nurse Manager is responsible for obtaining their own means of transportation to and from work.

Job Purpose

The Nurse Manager (RN) is responsible for overseeing daily clinic operations while leading the development and implementation of quality improvement (QI) initiatives. This role ensures the delivery of clinical services aligns with best practices, regulatory requirements, and organizational goals to provide high-quality, patient-centered care. The position requires an in-depth knowledge of SCHC’s electronic health record system to optimize clinical performance. The role requires strategic leadership in achieving optimal clinical outcomes, maximizing operational efficiency, and fostering a culture of continuous improvement to meet organizational objectives.

Duties and Responsibilities

Clinical Operations Management

• Work closely with the Medical Director, CEO, and leadership team to develop and implement clinical policies, workflows, and staffing structure that align clinical operations with organizational strategy and goals.
• Collaborate with front desk and the Medical Director to implement leadership-determined scheduling rules and access targets. Promote a culture of accountability, collaboration, and continuous improvement.
• Lead change management initiatives to adapt to evolving healthcare regulations, practices, and patient needs.
• Perform supervisory functions, including mentorship, training, hiring, onboarding, performance evaluations, disciplinary processes, and attendance approvals.
• Foster a teamwork environment through open communication and collaboration between clinical, administrative, and billing teams.
• Serves as a member of the SCHC Leadership Team to advance organizational goals. Proactively develops and maintains trust with the Leadership Team and all staff by demonstrating integrity, transparency, and consistency in decision-making. Fosters open communication and a supportive work environment. Adheres to the SCHC Leadership Standards.
• Participate in external audits, oversee data collection, and implement corrective action plans (UDS, PCMH, FTCA, HRSA OSV, OSHA, and State compliance).
• Leads infection control and emergency preparedness programs.
• Other related duties as assigned.

Quality Improvement (QI) and Risk Management

• Serve on the Staff QA/QI Team to lead clinical QI and risk management initiatives.
• Serve as an in-house Epic expert and trainer; stay current with Epic EHR upgrades/releases to ensure Epic workflows are well documented and clinical staff are consistently trained.
• Use data analytics platforms (e.g., Epic, Azara) to evaluate clinical performance, identify areas for improvement, and implement evidence-based solutions.
• Lead continuous improvement efforts in response to patient feedback using methodologies such as Plan-Do-Study-Act (PDSA) cycles and root cause analysis (RCA).
• Perform chart reviews of clinic support staff to ensure adherence to best practices and organizational policy. Collaborate with care teams to close care gaps, improve patient outcomes, and meet population health goals.

Clinical Oversight

• Ensure Vaccine program compliance as outlined by the State of Alaska for managing vaccine inventory, keeping up to date with vaccine recommendations and education, ordering vaccines, maintaining records as required by the VFC (Vaccines for Children) Program.
• Ensures inventory of clinic supplies is maintained to meet operational needs.
• Uses population health data for and with SCHC to identify community needs, inform clinical response, and meet objectives defined by SCHC’s UDS and PCMH goals.

Direct Patient Care

• Complete nurse visits, triage patient phone calls, and provide back-up support for all supervised patient care duties including Clinic Nurse, Medical Assistant, and other clinical roles, as appropriate.
• Works closely with the Medical Director to promote patient awareness of health and wellness issues, prepare health education materials and resources, and offer health education sessions,
• Develop and maintain a system for documenting individualized integrated care plans.

Qualifications

Required:

• Current, unrestricted Registered Nurse (RN) license in the state of Alaska or ability to obtain AK license at start date.
• Minimum of 5 years of clinical experience, with at least 3 years in a leadership or management role.
• Demonstrated experience in quality improvement, risk management, and clinical operations.
• Experience with Epic EHR, data analysis methodologies, and reporting platforms (Azara preferred).
• Experience in a Federally Qualified Health Center (FQHC) or primary care clinic setting.

Preferred:

• Strong understanding of HRSA, PCMH, UDS, FTCA, and other compliance requirements.
• Bachelor’s degree in Nursing, Healthcare Administration, or related field.
• Experience managing audits, compliance reviews, and accreditation processes.

Other:

• Pre-employment drug screening, TB test, required vaccinations per policy, current BLS certification, background check, and reference check.

SCHC is an equal opportunity employer.