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Platform Experience Associate Jobs in Addison, IL

Grant Thornton

IT Field Desktop Technician

Chicago, IL · On-site

$60K - $80K/yr

The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees ... The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent ...

Grant Thornton

IT Field Desktop Technician

Chicago, IL · On-site

$60K - $80K/yr

The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees ... The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent ...

Grant Thornton

IT Field Desktop Technician

Chicago, IL

$60K - $80K/yr

The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees ... The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent ...

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All JobsPlatform Experience Associate JobsPlatform Experience Associate Jobs in Addison, IL

Platform Experience Associate information

See Addison, IL salary details

$27.1K

$141.5K

$311.1K

How much do platform experience associate jobs pay per year?

As of Jun 9, 2026, the average yearly pay for platform experience associate in Addison, IL is $141,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $212,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate, and why are they important?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What cities near Addison, IL are hiring for Platform Experience Associate jobs? Cities near Addison, IL with the most Platform Experience Associate job openings:
Platform Experience Associate jobs near you
UX Creative Technologist, Senior Associate

UX Creative Technologist, Senior Associate

JP Morgan Chase

Chicago, IL

$26.25 - $36/hr

Full-time

Medical, Retirement

Posted 25 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

As a UX Creative Technologist, Senior Associate, you will support the Commercial & Investment Bank (CIB) Payments team in delivering enterprise payments solutions. You serve as the bridge between high-level experience concepts and production-ready user interfaces, translating design intent into code-ready logic, design tokens, and component architecture. You don't just hand off static frames-you help define how the application behaves in real-world conditions across states, data scenarios, and interactions, ensuring the user experience is preserved from concept through implementation.

Job responsibilities

  • Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
  • Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
  • Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
  • Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
  • Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
  • Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
  • Build and refine complex UI components with a strong understanding of component references; define and document component props, states, variants, and technical constraints to support scalable implementation.
  • Define component and interface behavior beyond visual design, including responses to data changes, error states, edge cases, and user interactions; partner with engineering to ensure interaction logic is implementable and consistent.
  • Use AI-assisted development tooling (e.g., VS Studio with Claude Code) to create live-code prototypes that serve as a source of truth for engineering (real-time data handling, UI state transitions, complex interaction patterns).

  • Review production builds to validate alignment with intended UI architecture and interaction design; act as a quality gate for the functional craft of the product experience (behavior, responsiveness, component correctness, usability fidelity).

    Required qualifications, capabilities, and skills

  • 3+ years in a hybrid design/engineering role; comfortable working in both a code editor and design tools, translating between disciplines.

  • Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making

  • Experience working in both a code editor and design tools, translating between disciplines.
  • Expert understanding of UI component references, including nesting, inheritance, composition, and how components scale across platforms.
  • Experience implementing or managing design tokens using JSON, CSS variables, and/or tooling such as Style Dictionary to maintain cross-platform consistency.
  • Strong proficiency with HTML5, CSS/SCSS (Flexbox, Grid), and JavaScript; ability to build the UI "view" layer to a high standard (backend development not required).

  • Demonstrated ability to decompose complex workflows (e.g., payment ledger experiences) into repeatable UI patterns and logical component systems.

    Preferred qualifications, capabilities, and skills

  • Familiarity with Git/GitHub to manage design-led code contributions and collaborate with engineering workflows.
  • Mentorship experience, with an emphasis on helping others develop systemic UI thinking (patterns, architecture, scalable interaction logic).
     


JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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