Pipeline Quality Control Administrator Jobs (NOW HIRING)

EO Products is a company with one mission and two brands: to create healthy personal care products that nurture the people who use them, respect the people who make them, and honor the planet we all share. We work hard to ensure our values come to life in each bottle of EO® and Everyone for Every Body® products.

We have been family owned, operated, and independent since 1995. We call Northern California home and manufacture our essential oil-based products in-house at our certified organic factory and HQ in San Rafael. You can find us at most of your favorite retailers. We’re a certified B Corp that prioritizes people, planet, purpose, and profit — in that order.

We offer a fun casual place to work, great benefits, employee discounts, and free products!  We are a diverse team of free-thinking individuals, and our company culture values responsibility, collaboration, integrity and passion. 

We look forward to hearing from you!

Position Summary

The Inventory Control Administrator reports to the Operations Analytics & Inventory Manager and will play a key role in increasing company profitability and team efficiencies by identifying, implementing, and carrying out processes that ensure accurate inventory levels and ERP system data. The position is responsible for inventory-related SOPs, training staff to improve efficiency of operations, monitoring inventory transactions to identify system weaknesses, and ensuring physical and ERP system transactions occur in a timely and accurate manner.

Their work supports controls to accurately capture work order, material handling and inventory adjustment activities. This team member leads ongoing audits of inventory control performance to evaluate status of inventory control systems. This role will also be responsible for creating and maintaining Item and BOM (Bill of Material) details in the ERP system. 

The Inventory Control Administrator is responsible for the maintenance of the company’s inventory accuracy and oversight of inventory control processes. The role will help in the continued development of cross functional team’s  knowledge of processes  by creating and updating SOPs and Work Instructions. These directly contribute to the success of the Operations’ Inventory Accuracy and Cycle Count KPIs.  

This position is required to be on-site 100% of the time. Employee must be able to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Responsibilities

Inventory Process Support and OwnershipHi 

• Schedule daily cycle count activities for both Finished Goods (FG) and Raw Materials (RM) categories
• Lead inventory reconciliation: analyze, interpret,  evaluate cycle count results and reconcile discrepancies
• Assess current Inventory Control Processes and make recommendations to improve existing Work Instructions and SOPs
• Schedule and lead staff training on SOP updates and periodic training on existing SOP’s 
• Monitor and transact (when needed) inventory transfers for inventory accuracy. Resolve and communicate issues between the Warehouse Teams
• Monitor/assess 3PL and Co Manufacturing inventory movements to maintain accuracy.  Communicates discrepancies to business partners
• Partner with the Quality Department to support various Inventory Statuses such as Micro-Hold, Rejected, QC Hold, OTC and Organic materials
• Perform audits of the warehouses to ensure Inventory Control initiatives are being followed. Communicate results to the management team
• Administer regular, scheduled audits of outbound builds prior to shipment to assess accuracy. Identify & correct errors.  Follow up with the team to address related performance & training gaps
• Ensure continuous inventory flow by actively managing Discontinued and Rejected Inventory.  This includes providing cross functional teams status report updates and managing write-offs within an established adjustment budget. 
• Maintain cross departmental communication on inventory status
• Communicate with Accounting, Purchasing, Compliance, Quality Control, Customer Service, Warehouse Management and other impacted areas within the company to support company strategies and objectives concerning inventory policies, procedures and accuracies
• Enforce first in/first out rules (FIFO) related to Sales Order Fulfillment and Raw Material usage thru auditing aging inventory; provide report or training opportunities to Department Managers
• Establish partnerships with cross functional teams by building good working relationships. Clearly establish guidelines for feedback and continuous improvement
• Monitor RM expiration dates and actively communicate upcoming expiration with MFG, QC and R&D for mitigation opportunities
• Update and monitor OTC product expiration dates and actively communicate upcoming stop-ship windows to Distribution and Sales Departments
• Partner with Quality Team on identification of expired and/or rejected FG’s and RM’s to ensure proper quarantine
• Create new RM, FG and BOM records in Netsuite and manage revisions of existing records
• Monitor and provide guidance on Distributor and Small Pack Returns to ensure proper disposition of inventory

Training

• Be the subject expert for Inventory Control Processes in Netsuite/WMS to provide support and guidance to cross functional departments
• Partner with Netsuite Administrator to perform user testing on new functions within the Warehouse Management System (WMS) and ERP (Netsuite) environment
• Lead the drafting and updating of SOP and Work Instructions for new Inventory Control Processes
• Provide training to cross functional teams in Inventory Control Processes which includes writing or revising Work Instructions when needed

Analysis

• Execute daily inventory reconciliation of daily cycle counts and transact results in NetSuite within 24 hours
• Perform root cause analysis on inventory discrepancies by interacting with team members from all related departments. Initiate recounts as needed and provide root cause feedback. Assign owners and monitor progress to trace improvement.
• Provide month end reporting on inventory activity and communicate results to the management team

Other

• Support a safe working environment by reporting any unsafe conditions or observed, unsafe conduct.
• Assist Operations Analytics & Inventory Manager in annual physical inventory reconciliations and project management
• Process Manufacturing and Production Work Orders if needed
• Support traceback activities related to audits, inspections and certifications
• Update various inventory control reports and presentation documents per guidance issued by manager
• Additional work assignments as directed by the manager

Skills/Qualifications

• Knowledge of inventory management mathematics, such as inventory accuracy percentage, inventory variance percentage/cost, shrinkage calculations, month on hand, and turn rates 
• Hands on experience managing cycle count programs, physical inventory, and variance reconciliation.
• Working knowledge or experience in analysis or reporting inventory related KPIs (such as Accuracy and Shrinkage)
• Ability to build and maintain strong partner and business relationships
• Ability to foster teamwork
• Strong problem solving, conflict resolution and decision making skills 
• Bi-lingual in Spanish is a plus
• Excellent oral and written communication skills
• Self-Starter, ability to problem solve and work independently with minimal supervision
• Excellent interpersonal skills and ability to interact with people at all levels
• Ability to operate office equipment

Education and Experience: 

• 5 years of inventory control experience in a manufacturing environment or equivalent experience required (such as Accounting, Wholesale, Retail, Supply Chain, etc)
• 3+ years of hands-on experience with inventory reconciliation, including data interpretation/analysis across multiple channels required
• Knowledge of the inventory policies, practices and procedures 
• 1+ years of direct work experience in a 3PL and Co Manufacturing environment preferred
• Intermediate to Advanced knowledge of Excel/Google Sheets
• Proficiency in ERP systems and  Word/Google Docs and Powerpoint/Google slides required
• 1+ year experience as a training lead or as a process developer required

Physical Requirements:

Work chart of the U.S. Department of Labor for physical exertion: Physical Demand Level, Light

• Occasional (0-33% of the workday) - 20 lbs
• Frequent (34-66% of the workday) - 10 lbs and/or walk and/or stand with operation of controls
• Constant (67-100% of the workday) - negligible and/or operate controls while seated

Additional Physical Requirements:

• Lifting or carrying up to 20 lbs
• Frequently stand and operate in a manufacturing environment
• Prolonged period of working at a computer
  

General Work Environment

This job operates in a professional office environment, with the ability to work remotely. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

This job operates on a production floor or warehouse environment. The employee frequently works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, ambient air, temperature extremes, fumes or airborne particles, traffic, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate, but occasionally high.

EO Products is an equal opportunity employer.  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.