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Pinpoint Cafe Jobs (NOW HIRING)

CPI Security

Customer Retention Specialist

Charlotte, NC · On-site

$50K - $80K/yr

Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to ... An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art ...

CPI Security

Customer Retention Specialist

Charlotte, NC · On-site

$50K - $80K/yr

Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to ... An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art ...

Samsung Electronics

Capacity Planning Engineer

Austin, TX · On-site

$70K - $179K/yr

... pinpoint bottleneck areas and take actions to help improve line movement and line balance ... Onsite cafe(s) and workout facilities * Paid maternity and paternity leave * Paid time off (PTO ...

Samsung Electronics

Capacity Planning Engineer

Taylor, TX · On-site

$70K - $179K/yr

Regularly perform line analysis and supply chain forecasting, pinpoint production constraints and ... Onsite cafe(s) and workout facilities * Paid maternity and paternity leave * Paid time off (PTO ...

KWI

Technical Recruiter

Melville, NY · On-site

Experience using ATS applications (Greenhouse, LinkedIn Recruiter, Pinpoint, etc) * Full Medical ... Discount from building cafe * 401(K) with a 50% company match (up to 6% of employee contribution)

KWI

Technical Recruiter

Melville, NY · On-site

$100K/yr

Experience using ATS applications (Greenhouse, LinkedIn Recruiter, Pinpoint, etc) As a member of ... Discount from building café * 401(K) with a 50% company match (up to 6% of employee contribution)

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Customer Retention Specialist

Customer Retention Specialist

CPI Security

Charlotte, NC

$50K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than "just a security company," and we offer more than "just a job." CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.

What You'll Do:

  • Provide fantastic customer service focused on dispute resolution and overcoming challenges
  • Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
  • Provide solutions-based approaches to retain customers who are considering service cancellation.
  • Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
  • Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. 
  • Consistently improve retention rates and achieve retention goals.
  • Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. 

What We're Looking For:

  • Upbeat personality and a fun, positive attitude 
  • 2 - 3 years previous sales or customer retention experience
  • Strong customer service and people skills 
  • Ability to consistently meet and exceed performance targets 
  • Coachability with a desire to grow professionally 
  • Ability to work a flexible schedule, including weekends 
  • Experience with CRM system such as SalesForce is a plus, but not required 
  • Exceptional sales skills are a plus, particularly with strong upselling and closing abilities 

What's In It For You:

  • $50,000 to $80,000 Annual Compensation
  • Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
  • Higher shift pay for working nights and weekends 
  • Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO 
  • Free monitored security system after 90 days. 
  • Engaging and fun company culture that's made up of a diverse group of people  
  • Talk about perks!  An on-site cafe, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

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