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Pilot Network Jobs in New York (NOW HIRING)

Pilot Fiber

Support Manager

New York, NY · On-site

$110K - $140K/yr

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 ...

CAE, Inc.

Sovereign Instructor Pilot

Whippany, NJ · On-site

$125K/yr

CAE Instructor Pilots - All for the pursuit of aviation excellence. As an Instructor Pilot at CAE ... CAE is the largest network of civil training location with more than 210 full-flight simulators in ...

Caeus

Sovereign Instructor Pilot

Whippany, NJ · On-site

$125K/yr

CAE Instructor Pilots - All for the pursuit of aviation excellence. As an Instructor Pilot at CAE ... CAE is the largest network of civil training location with more than 210 full-flight simulators in ...

GDH

5G Network Engineer

Bedminster, NJ · On-site

$50 - $55/hr

Support innovation initiatives, proof-of-concept projects, and pilots associated with 5G monetization and operational excellence. * Collaborate on the deployment of network automation, orchestration ...

Pilot Fiber

Manager, Construction

Manhattan, NY · On-site

$120 - $150/hr

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 ...

Pilot Fiber

Manager, Construction

New York, NY · On-site

$120K - $150K/yr

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 ...

Barrow Wise Consulting

Network Engineer

New York, NY · On-site

$70K - $140K/yr

The Network Engineer 1 will support Barrow Wise's NYC Department of Social Services project and ... Riverbed Pilot/Shark, and Splunk * 4 Years of prioritizing work in a fast-paced, high-pressure ...

Pilot Fiber

Real Estate Account Manager

New York, NY · On-site

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 ...

Pilot Fiber

Sales Coordinator

New York, NY · On-site

$75K - $90K/yr

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 ...

City of New York

Network Systems Administrator

Manhattan, NY · On-site

$76K - $103K/yr

... Work Pilot Program agreed between the City and the Collective Bargaining Unit representing ... area network administration that is required for the position to be filled. In addition, all ...

New

Pilot.com

Founding Account Executive

New York, NY · On-site

About Meridian Pilot spent 10 years building the software that powers its own bookkeeping operation ... Prospect and build your own pipeline through outbound, network, and inbound leads * Run discovery ...

Pilot.com

Founding Account Executive

New York, NY · On-site

About Meridian Pilot spent 10 years building the software that powers its own bookkeeping operation ... Prospect and build your own pipeline through outbound, network, and inbound leads * Run discovery ...

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Pilot Network information

What is a pilot network?

Pilot Network jobs refer to positions involved in managing, operating, or supporting a network of pilots, often within the aviation industry. These roles can include recruiting pilots, scheduling flights, overseeing pilot training, and ensuring regulatory compliance. The Pilot Network may also be an online platform or community where pilots connect, share information, and access career resources. Individuals working in these jobs typically have a background in aviation and strong organizational skills. The goal is to ensure efficient and safe operations across the network.

What are the key skills and qualifications needed to thrive as a pilot network?

To thrive as a Network Pilot, you need strong knowledge of aviation regulations, flight operations, and navigation, typically supported by a commercial pilot license and instrument rating. Familiarity with flight management systems (FMS), air traffic control communications, and advanced avionics is essential. Excellent situational awareness, decision-making, and teamwork skills distinguish top performers in this role. These competencies are crucial for ensuring safe, efficient, and coordinated flight operations within complex airspace environments.

What are some common challenges pilots face when working within a network or airline team structure?

Pilots working within a network or airline team structure often encounter challenges such as coordinating with multiple departments, adapting to changing flight schedules, and ensuring clear communication with air traffic control and ground crew. Maintaining situational awareness and adhering to strict safety protocols, while also collaborating effectively with co-pilots and cabin crew, is essential. Additionally, pilots must be prepared to handle irregular operations, such as weather disruptions or technical issues, which require quick decision-making and teamwork.

What is the difference between Pilot Network vs Flight Dispatcher?

AspectPilot NetworkFlight Dispatcher
Required CredentialsCommercial Pilot License (CPL), Airline Transport Pilot (ATP) often preferredFAA Aircraft Dispatcher Certificate, sometimes a degree in aviation
Work EnvironmentIn-flight, cockpit, airline operationsGround-based, coordinating flights, planning routes
Industry UsageAirlines, charter services, private aviationAirlines, cargo carriers, private operators

The main difference is that pilots operate aircraft during flights, requiring pilot licenses, while flight dispatchers plan and coordinate flights from the ground, focusing on safety and efficiency. Both roles are essential in aviation but serve different functions within airline operations.

What are popular job titles related to Pilot Network jobs in New York?

For Pilot Network jobs in New York, the most frequently searched job titles are:

What job categories do people searching Pilot Network jobs in New York look for?

The top searched job categories for Pilot Network jobs in New York are:

What cities in New York are hiring for Pilot Network jobs?

Cities in New York with the most Pilot Network job openings:

Pilot Network jobs near you
Infographic showing various Pilot Network job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Support Manager

Pilot Fiber

New York, NY • On-site

$110K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
ON A TYPICAL DAY YOU'LL
  • Manage all 24/7 support operations, including shift coverage, on-call rotations, maintenance windows, and after-hours coordination
  • Ensure adherence to all SLAs, SLOs, and performance metrics as well as timely customer communications for outages, RFOs, and service credits
  • Collaborate with a variety of teams including Network Engineering, Customer Experience, Construction, Service Delivery to troubleshoot connectivity issues, advocate for customer needs, and resolve systemic problems
  • Oversee the team's handling of non-technical customer issues, ensuring consistent, high-quality support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries
  • Act as a senior escalation point for complex technical and account issues
  • Recruit, hire, develop, and retain high-performing Tier 1 and Tier 2 support teams through coaching, performance management, and career development in a customer-centric culture
  • Continuously improve support processes, documentation, workflows, and knowledge base content. Partner with stakeholders to build templates, macros, and automation that enhance efficiency and customer experience
  • Establish clear escalation protocols between Tier 1 and Tier 2 to ensure seamless handoffs and resolution
  • Create and maintain up-to-date documentation for new and existing processes, including configurations and specific Pilot network commands and protocols, to support team shortcuts and process improvements
  • Analyze support data and trends to identify training needs, process gaps, and opportunities for product or network improvements. Escalate findings and recommendations to relevant stakeholders
  • Evaluate and implement new systems, tools, and technologies to enhance support operations and multi-channel customer experience
  • Participate in escalation rotations with availability for off-hours work (late night/early morning) as needed

WHAT WE'RE LOOKING FOR
  • 4+ years of experience in a customer-facing role
  • 2 years of experience working with a technical product or service
  • 2-4 years of people management experience
  • Direct and proven experience in leading a customer-focused team of at least three people, in a 24x7x365 environment
  • A customer-first mindset and a passion for delivering exceptional experiences
  • Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different audiences and an ability to turn complex technological concepts into clear, multichannel communications
  • Strong team management skills with experience leading cross-functional teams and developing a high-performance culture
  • Ability to effectively manage multiple projects from start to finish; prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
  • Impeccable attention to detail and ability to deliver high-quality work, ensuring accuracy and consistency
  • Demonstrated experience developing, implementing, and evolving operational standards and performance metrics
  • Ability to leverage internal and external resources to solve problems
  • Intermediate proficiency with CRM systems, ticketing platforms, and customer experience tools (e.g., Zendesk, Salesforce, etc)
  • Strong problem-solving abilities with a focus on process improvement and efficiency while enhancing the customer experience
  • Ability to build effective relationships across teams; experience working with cross-functional teams to build processes and resolve customer issues.
  • Ability to manage and take part in escalation rotations with availability for off-hours work (late night/early morning) as needed
  • Internet service provider, managed services provider, or web hosting provider a plus

PILOT'S PAY & PERKS
  • Base salary of $110,000 - $140,000
  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
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