Pillow Maker Jobs (NOW HIRING)

At RESET, the desert takes center stage. Nestled just outside Joshua Tree National Park, in the city of Twentynine Palms, RESET provides unique access to some of the most iconic views in the United States. Each of our 65 guest rooms at RESET Joshua Tree offers guests a private patio, mountain view and the comforts of a boutique hotel.

Who We Are 

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving.  We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

What You Will Do 

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• To properly and thoroughly clean guest rooms as specified including, but not limited to:
•  Empty trash containers and recycling bins.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris.  Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest.  Dust inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
• Ensure presence of guest room literature and DND sign.  Inspect condition and replace as needed.
• Vacuum throughout entire room and spray room with deodorizer.
• Clean and replenish the coffee maker set, if applicable
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
• To handle guest complaints with professionalism, ensuring guest satisfaction.
• Report any damages or maintenance problems to your supervisor.
• Effectively communicate with other departments throughout the shift
• Adhere to Lost and Found and Key Control policies.
• Completion of other cleaning tasks as assigned, including cleaning of common areas, public restrooms, etc.
• To perform other essential room cleaning duties as operations change in the future.
• Comply with all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• Attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

Secondary Functions 

• Operate Laundry including Washer and Dryer to include:
• Use cleaning chemicals according to OSHA regulations and hotel requirements as well as adhere to all health department, sanitation and safety regulations.
• Check the working condition and cleanliness of laundry and dry cleaning machinery and equipment as well as monitor usage of chemicals and water to maximize consumption.
• Separate soiled linens, terry, etc. and bundle/weigh amounts of each. Sort all stained/damaged items and determine status for rewash or discard.  Maintain continuous inventory of items discarded. Make sure to remove all debris on floors after sorting.
• Place items in laundry machine by weight and add designated chemicals for specified time periods. Remove when done and inspect for cleanliness before placing in linen carts.
• Place items in dryer for specified time/temperature.
• Fold laundry in an effective and timely manner to avoid wrinkling
• Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area, remove trash, and breakdown/clean work areas/equipment upon conclusion of shift. Use designated chemicals/supplies to clean laundry room.
• Maintain cleanliness and organization of supply/storage closets and restock as necessary.
• Make up cribs and rollaway beds.

What You Will Bring to the Table 

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 16-18 standard rooms).
• Knowledge of proper chemical handling.
• Knowledge of proper cleaning techniques, requirements and use of equipment.
• Ability to endure working area of high temperatures with accumulations of lint.
• Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines.
• Punctuality and regular and reliable attendance.
• Must be courteous and friendly with guests and co-workers.

What’s In It for You 

• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Generous PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values) 

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community. 

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related. 

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate. 

This position will require moving at least 90% of the time and lifting up to 75 lbs. This position will also require the ability to push or pull a vacuum and wheeled cart weighing up to 100 lbs.