Pigmentation Jobs (NOW HIRING)

Role and Responsibilities

Clinical and Administrative

• Perform professional consultations to assess patient skincare goals and develop individualized treatment plans aligned with provider care plans
• Perform aesthetic procedures, including but not limited to: SkinPen Microneedling, Hydrafacial, chemical peels, facials, dermaplaning, and extractions
• Demonstrate a thorough and evolving understanding of all products and services offered at Suncoast Skin Solutions
• Provide patient education on skincare, including product recommendations and adjustments to support treatment outcomes and reinforce provider-directed regimens
• Collaborate with providers to support continuity of care, including proactively identifying patients appropriate for aesthetic services (e.g., acne, pigmentation, aging concerns)
• Review daily schedules in advance to identify opportunities for aesthetic collaboration and service utilization
• Accurately document all patient interactions, treatments, and recommendations in the electronic medical record (EMR)
• Provide clear post-treatment instructions and home care guidance to support results and patient satisfaction
• Maintain treatment rooms and workspaces in compliance with OSHA and infection control standards
• Ensure all equipment is maintained and functioning according to manufacturer guidelines; escalate issues as needed
• Manage inventory of cosmetic and treatment products, including monitoring usage patterns and expiration dates

Patient Engagement & Retention

• Establish and maintain a consistent patient follow-up system to support retention, outcomes, and rebooking
• Conduct daily patient outreach (targeting approximately 5–10 patients per day) using approved communication tools, including:
• Post-treatment check-ins
• Re-engagement ("we miss you") outreach
• Education and service reminders
• Develop and utilize standardized patient communication messaging to ensure consistency in tone, education, and brand alignment
• Track patient engagement and follow-up activity using designated systems (e.g., CRM or tracking tools)
• Identify and communicate trends in patient feedback, common objections, and gaps in service offerings
• Reinforce rebooking at the time of service and support long-term treatment planning for patients

Business Development & Growth

• Build and maintain a patient base through provider referrals, patient relationships, and consistent follow-up practices
• Identify and pursue local partnership opportunities (minimum expectation to evaluate and propose multiple local collaborations aligned with the patient demographic)
• Collaborate with local businesses and community partners to increase brand visibility and patient acquisition
• Actively cross-promote services in-clinic by identifying appropriate patients and coordinating with providers and team members
• Contribute to grassroots marketing efforts by providing insight into local trends, patient preferences, and growth opportunities
• Participate in and support cosmetic events, promotions, and marketing initiatives; take ownership of at least one initiative to drive engagement and growth
• Support the implementation and utilization of service menus, comfort menus, and in-office educational materials
• Participate in the development, alignment, and consistent execution of aesthetic treatment protocols across providers and locations
• Apply standardized service language, consultation approaches, and post-care guidance to ensure a consistent patient experience
• Provide ongoing feedback on service demand, including frequently requested treatments not currently offered
• Support evaluation and adoption of new services, including treatments appropriate for diverse skin types and conditions (e.g., darker skin types, rosacea, eye-area treatments)
• Complete required training and education to support new or expanded service offerings
• Promote and educate patients on retail products, addressing objections and recommending appropriate alternatives
• Track and communicate retail trends, including pricing objections, patient preferences, and product performance

Operational Support

• Cross-train in front and back office workflows to support clinic efficiency and patient experience
• Support implementation of workflows related to patient communication, service delivery, and follow-up processes
• Assist in maintaining consistency in operations across locations, including adherence to established systems and processes

Professional Expectations

• Demonstrates initiative, accountability, and ownership of both patient care and business outcomes
• Maintains focus and accuracy while performing detail-oriented and repetitive tasks
• Effectively manages time and prioritizes responsibilities in a fast-paced environment
• Adapts to change, including new services, protocols, and operational workflows
• Attends and actively participates in all required meetings, trainings, and continuing education

Communication

• Communicates clearly, professionally, and respectfully with patients and team members
• Adapts communication style to meet patient needs and comprehension levels
• Uses appropriate medical terminology and reinforces provider recommendations
• Demonstrates empathy, professionalism, and a patient-first approach
• Maintains consistent attendance, punctuality, and adherence to timekeeping procedures

Legal & Compliance

• Maintains patient confidentiality and ensures accurate, timely documentation
• Follows all guidelines for release of patient information
• Practices within scope of licensure, training, and competency
• Complies with all company policies and regulatory requirements, including OSHA and HIPAA

Core Competencies

• Strong attention to detail and organizational skills
• Proactive, solution-oriented mindset
• Ability to work independently and collaboratively
• Strong communication and interpersonal skills
• Accountability and follow-through on commitments
• Adaptability and ability to perform under pressure
• Positive attitude and openness to feedback

Physical Demands

• Prolonged standing, walking, and/or sitting
• Repetitive use of hands, wrists, and arms
• Frequent use of computers, phones, and medical equipment
• Ability to lift up to 25 lbs
• Occasional travel may be required

Qualifications and Education Requirements

• High school diploma required; Associate's degree or higher preferred
• Active Florida aesthetician license
• 1–2 years of experience in a dermatology or plastic surgery setting preferred
• Experience with EMR systems and general computer proficiency