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Pier Manager Jobs in California (NOW HIRING)

Breadbelly Pier 70

Sous Chef

San Francisco, CA · On-site

$26/hr

We are hiring talented cooks for our team on Pier 70 Dogpatch 1070 Maryland, SF CA 94107 We're open ... Operational Management & Service * Lead daily opening, production, and service execution, including ...

Pier Burger

Cook

Santa Monica, CA · On-site

$27/hr

Join the Pier Burger family today and see how working at the home of the "The Last Burger On Land ... Ability to satisfactorily communicate verbal and written English with Guests, management and co ...

Pier Burger

Supervisor

Santa Monica, CA · On-site

$20 - $27/hr

Join the Pier Burger family today and see how working at the home of the "The Last Burger On Land ... Supervisors support the management team in providing a friendly, helpful and knowledgeable guest ...

Pier Burger

Cashier

Santa Monica, CA · On-site

$25/hr

Join the Pier Burger family today and see how working at the home of the "The Last Burger On Land ... Ability to satisfactorily communicate verbal and written English with Guests, management and co ...

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Pier Manager information

What is the difference between Pier Manager vs Dock Supervisor?

AspectPier ManagerDock Supervisor
CertificationsMay require safety and management certificationsOften requires safety and operational certifications
Work EnvironmentOversees entire pier operations, including facilities and staffSupervises dock activities, loading/unloading, and vessel operations
Industry UsageCommon in ports, cruise terminals, and marinasCommon in shipping, freight, and port operations

Both roles involve overseeing port or dock activities, but the Pier Manager typically manages the entire pier's operations and staff, while the Dock Supervisor focuses on supervising dock activities and vessel handling. The roles often require similar certifications and are used in related industries, with the Pier Manager having broader responsibilities.

What are the key skills and qualifications needed to thrive as a pier manager, and why are they important?

To thrive as a Pier Manager, you need expertise in logistics, operations management, and safety regulations, often supported by experience in maritime or port operations. Familiarity with port management software, cargo handling equipment, and safety compliance systems is typically required. Strong leadership, effective communication, and problem-solving skills help you manage teams and coordinate efficiently with stakeholders. These skills are crucial to ensure smooth pier operations, safety, and timely handling of goods and vessels.

What does a pier manager do?

A Pier Manager is responsible for overseeing the daily operations and management of a pier, which may include supervising staff, coordinating docking schedules, ensuring safety protocols are followed, and maintaining facilities. They often interact with vessel operators, tourists, and local authorities to ensure smooth operations. Pier Managers also handle logistics such as cargo handling, berth assignments, and maintenance planning, all while ensuring compliance with regulations. Their role is crucial in promoting efficient and safe maritime activities at the pier.

What are some common challenges faced by a pier manager and how can they be effectively managed?

One of the main challenges a Pier Manager faces is coordinating multiple activities simultaneously, such as vessel scheduling, cargo operations, and ensuring safety compliance. Unexpected weather, equipment malfunctions, and last-minute changes in shipping schedules also require quick decision-making and adaptability. Building strong communication with dockworkers, shipping companies, and regulatory agencies is essential for smooth operations. Utilizing digital management systems can help track schedules and resources, reducing downtime and minimizing errors. Regular training and clear protocols further support effective management of these challenges.

What cities in California are hiring for Pier Manager jobs?

Cities in California with the most Pier Manager job openings:

Pier Manager jobs near you

Airport Meet & Greet Agent - $19.00/HR

Metro Shore Services, LLC

San Pedro, CA • On-site

$19/hr

Part-time

Re-posted 20 days ago

Job description

Airport Meet & Greet Agent
Our Airport Meet & Greet agents are responsible for locating and greeting guests arriving into the airport who have elected to book or purchase transportation with the cruise line from the airport to the piers or local hotels. Airport agents are required to be capable of navigating areas both inside and outside of the airport terminals and transport loading zones.
Key Responsibilities
  • Attend general briefing at designated time to gain info, supplies and meet team members working on that day to understand sailing requirements and destinations for the day.
  • Airport Agent to have necessary supplies (manifest, cruise line signage, contact info) on clipboard in order to provide guests with maximum assistance.
  • Meet & Greet guests arriving to airport either at baggage claim or designated cruise desk (based on location).
  • Verify all guests taking transfers against manifest and alert Supervisor or Lead if there are discrepancies for each group met.
  • Advise and/or assist guests in properly tagging luggage with the following items: Guest Name, Ship, Stateroom/Cabin. Remind them to remove passports, medication and any important items they may need immediately.
  • Guides arriving guests throughout the terminal to: secure waiting areas, walkways or elevators/escalators.
  • Escort guests safely to transport loading zones.
  • Take accurate count of number of guests boarding transportation provided. Note any specific issues during this process and alert Supervisor or Lead if needed for medical issues, missing persons, luggage or items and or any incidents involving guests.
  • Should guests arrive without luggage, escort to cruise line office to complete missing luggage report and gather record locator for pier manager to follow up with guest services aboard if needed.
  • Informs guests of next steps once they arrive to their next destination - pier or hotel.
  • Airport to Pier - advise guests which luggage bays correspond to which ship if shared transport.
  • Airport to Hotel - advise guests which luggage bays correspond to which hotel if shared transport.
  • Deliver appropriate speech to guests aboard coach on arrival or departure to next destination.
  • Note departure or arrival times of coaches to your designated area if working curbside loading zone.
  • Note bus (company or coach number) and driver info (name and phone number) on designated log or tablet as advised by Supervisor.
  • Maintain the highest level of guest customer service and offering a certain level of cheer or sympathy as the situation requires.
  • Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests. If unable to respond and resolve on your own, know when to elevate to upper management.
  • Perform other job related duties as assigned.

Requirements:
  • High School Diploma or equivalent. Will also accept evidence of current enrollment for students aged 16 or 17.
  • At least 1 year of customer service experience. Positive Attitude.
  • Required to perform basic data input functions on a tablet or handheld device.
  • Communicate clearly with peers and guests.
  • Greet each guest with a warm smile while maintaining a positive demeanor.
  • Follow all company policies and procedures
  • Maintain dependable attendance and follow appearance guidelines and cruise line brand standards.

Skills/Abilities Pertinent to This Position
  • Verbal & Written communication skills in English. Other languages not needed but can be an asset.
  • Ability to understand sales process to accurately handle credit card payments from embarking guests for transportation to the pier.
  • Passion for customer service / satisfaction
  • Ability to interact and work at all levels as a team member
  • Great attention to detail and time focused in order to meet client expectations for transportation.
  • Flexibility/adaptability to change while multi-tasking
  • Integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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