ZipRecruiter

Log In

1

Phone Work Jobs in Ohio (NOW HIRING)

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

This position offers an opportunity to join one of the area's best dealerships, work in a great ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

This position offers an opportunity to join one of the area's best dealerships, work in a great ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

This position offers an opportunity to join one of the area's best dealerships, work in a great ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

This position offers an opportunity to join one of the area's best dealerships, work in a great ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

next page

Showing results 1-20

All JobsPhone Work JobsPhone Work Jobs in Ohio

Phone Work information

See Ohio salary details

$8

$15

$24

How much do phone work jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for phone work in Ohio is $15.22, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.44 per hour, depending on experience, location, and employer.

What is phone work?

Phone work refers to jobs that primarily involve making or receiving calls as a core part of daily responsibilities. This can include customer service representatives, telemarketers, technical support agents, or anyone who communicates with customers, clients, or partners over the phone. Phone work often requires good communication skills, patience, and the ability to handle a variety of situations or inquiries efficiently. Many phone work jobs are now remote or hybrid, allowing employees to work from home. These roles are important for building customer relationships and resolving issues quickly.

What are the key skills and qualifications needed to thrive in phone work, and why are they important?

To thrive in phone work, you need strong verbal communication skills, active listening, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes certifications like Customer Service Certification are commonly required. Patience, professionalism, and the ability to remain calm under pressure are vital soft skills that set top performers apart. These abilities ensure you can effectively assist customers, resolve issues efficiently, and represent the company positively during every interaction.

What are some common challenges faced in phone-based roles, and how can they be managed effectively?

Individuals working in phone-based roles often encounter challenges such as handling high call volumes, managing difficult or upset callers, and maintaining focus during repetitive tasks. Effective time management, active listening skills, and the ability to stay calm under pressure are essential for success. Many organizations offer training on de-escalation techniques and customer service best practices, and supportive supervisors or team leads are available to provide guidance. Developing strong communication skills and making use of available scripts or resources can help phone workers navigate these challenges more confidently.

What is the difference between Phone Work vs Customer Service Representative?

AspectPhone WorkCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote work, office settingsCall centers, retail, office environments
Industry UsageTelecommunications, sales, support rolesRetail, tech support, banking, hospitality
Common Search/ComparisonYesYes

Phone Work and Customer Service Representative roles often overlap, especially in call center environments. Both require strong communication skills and similar training. However, Phone Work may encompass a broader range of tasks, including sales and technical support, while Customer Service Representatives focus primarily on assisting customers with inquiries and issues. Understanding these differences can help job seekers target the right roles based on their skills and career goals.

What cities in Ohio are hiring for Phone Work jobs?

Cities in Ohio with the most Phone Work job openings:

Phone Work jobs near you
Infographic showing various Phone Work job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $31,654 per year, or $15.2 per hour.

Collections Representative

Transworld Systems Inc.

Mason, OH • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Transworld Systems Inc. rating

4.8

Company rating: 4.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

60th of 72 rated call and contact centers

Job description

Overview

Join us for our upcoming Open Interviews on, Wednesday September 2nd from 10am-2pm for an opportunity to interview with a member of our team.

Please bring a current copy of your resume! 

Our office address is: 5300 Kings Island Drive Suite 103 Mason, OH  45040

       

Work Location: This is an onsite position at our Mason office. 

Compensation: $16-$22/hour based on experience 

Training Schedule: 2 Weeks Training/4 Weeks Nesting Monday-Friday 8A-5P

Production Schedule: After training and nesting - the production schedule is 8am-5pm 4 days a week and 10am-7pm 1 day a week

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. 

Build Your Future! Come join our thriving team as a Onsite Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Generous bonus opportunity
  • Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities
  • Call consumers to secure payments on past due student loan accounts. Each call is unique…you’ll never get bored!
  • Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit!

Qualifications
  • High School diploma or equivalent
  • Access to high-speed Internet required.
  • FDCPA knowledge preferred.
  • Professional phone etiquette and solid negotiating skills.
  • Positive attitude and strong customer service aptitude.
  • Ability to problem solve and multitask.
  • Willingness to maintain confidentiality.
  • Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers!
  • Ability to exchange accurate information effectively over the phone.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The work environment is primarily indoors. 

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

INDSJ

Qualifications:
  • High School diploma or equivalent
  • Access to high-speed Internet required.
  • FDCPA knowledge preferred.
  • Professional phone etiquette and solid negotiating skills.
  • Positive attitude and strong customer service aptitude.
  • Ability to problem solve and multitask.
  • Willingness to maintain confidentiality.
  • Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers!
  • Ability to exchange accurate information effectively over the phone.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The work environment is primarily indoors. 

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

INDSJ

Education:UNAVAILABLEEmployment Type: FULL_TIME

What Transworld Systems Inc. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply