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Phone Work Jobs in Michigan (NOW HIRING)

Bank of Ann Arbor

Relationship Banker

Howell, MI · On-site

$17.25 - $22.75/hr

Responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand client's financial needs and consultatively address by making appropriate ...

Bank of Ann Arbor

Relationship Banker

Howell, MI · On-site

$17.25 - $22.75/hr

Responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand client's financial needs and consultatively address by making appropriate ...

Bank of Ann Arbor

Relationship Banker

Howell, MI · On-site

$17.25 - $22.75/hr

Description Responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand client's financial needs and consultatively address by making ...

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · On-site

$18.50 - $25/hr

Much of your work will be off phone, and aiding leadership with projects, distributing workloads and completing off phone work such as tasks or web submits.*** * Provide professional end-user support ...

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · Hybrid

$18.50 - $25/hr

Much of your work will be off phone, and aiding leadership with projects, distributing workloads and completing off phone work such as tasks or web submits.*** * Provide professional end-user support ...

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · Hybrid

$18.50 - $25/hr

Much of your work will be off phone, and aiding leadership with projects, distributing workloads and completing off phone work such as tasks or web submits.*** * Provide professional end-user support ...

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · Hybrid

$18.50 - $25/hr

Much of your work will be off phone, and aiding leadership with projects, distributing workloads and completing off phone work such as tasks or web submits.*** * Provide professional end-user support ...

Auto-Owners Insurance

Phone Auditor

Lansing, MI · On-site

We offer a merit-based work-from-home program based on job responsibilities. After initial training ... department as a Phone Auditor. The position requires the person to: * Determine proper ...

City of Novi

Dispatcher

Novi, MI · On-site

$58K/yr

You will be required to perform extensive phone work along with dispatching police, fire and EMS personnel. This is not an entry level position for police or fire candidates. This position is a 12 ...

City of Novi

Dispatcher

Novi, MI · On-site

$58K/yr

You will be required to perform extensive phone work along with dispatching police, fire and EMS personnel. This is not an entry level position for police or fire candidates. This position is a 12 ...

Encore Capital Group

CSS Phone Specialist

Troy, MI · On-site

CSS Phone Specialist Applicants must have current authorization to work in the United States on a full-time basis. The CSS Phone Specialist is responsible for handling incoming calls and must be able ...

City of Novi

Dispatcher

Novi, MI

$58K/yr

You will be required to perform extensive phone work along with dispatching police, fire and EMS personnel. This is not an entry level position for police or fire candidates. This position is a 12 ...

Arcturus Healthcare

Phone Receptionist/Scheduler

Troy, MI · On-site

$15.75 - $19/hr

Answer and direct phone calls in a professional and courteous manner. * Schedule and confirm ... Ability to multitask and work in a fast-paced environment. * Strong attention to detail and ...

Midland Credit Management

CSS Phone Specialist

Troy, MI

$16 - $21.25/hr

Applicants must have current authorization to work in the United States on a full-time basis. The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively ...

Midland Credit Management, Inc.

CSS Phone Specialist

Troy, MI · On-site

$16 - $21.25/hr

Applicants must have current authorization to work in the United States on a full-time basis. The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively ...

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All JobsPhone Work JobsPhone Work Jobs in Michigan

Phone Work information

See Michigan salary details

$7

$13

$22

How much do phone work jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for phone work in Michigan is $13.95, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.10 per hour, depending on experience, location, and employer.

What is phone work?

Phone work refers to jobs that primarily involve making or receiving calls as a core part of daily responsibilities. This can include customer service representatives, telemarketers, technical support agents, or anyone who communicates with customers, clients, or partners over the phone. Phone work often requires good communication skills, patience, and the ability to handle a variety of situations or inquiries efficiently. Many phone work jobs are now remote or hybrid, allowing employees to work from home. These roles are important for building customer relationships and resolving issues quickly.

What are the key skills and qualifications needed to thrive in phone work, and why are they important?

To thrive in phone work, you need strong verbal communication skills, active listening, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes certifications like Customer Service Certification are commonly required. Patience, professionalism, and the ability to remain calm under pressure are vital soft skills that set top performers apart. These abilities ensure you can effectively assist customers, resolve issues efficiently, and represent the company positively during every interaction.

What are some common challenges faced in phone-based roles, and how can they be managed effectively?

Individuals working in phone-based roles often encounter challenges such as handling high call volumes, managing difficult or upset callers, and maintaining focus during repetitive tasks. Effective time management, active listening skills, and the ability to stay calm under pressure are essential for success. Many organizations offer training on de-escalation techniques and customer service best practices, and supportive supervisors or team leads are available to provide guidance. Developing strong communication skills and making use of available scripts or resources can help phone workers navigate these challenges more confidently.

What is the difference between Phone Work vs Customer Service Representative?

AspectPhone WorkCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote work, office settingsCall centers, retail, office environments
Industry UsageTelecommunications, sales, support rolesRetail, tech support, banking, hospitality
Common Search/ComparisonYesYes

Phone Work and Customer Service Representative roles often overlap, especially in call center environments. Both require strong communication skills and similar training. However, Phone Work may encompass a broader range of tasks, including sales and technical support, while Customer Service Representatives focus primarily on assisting customers with inquiries and issues. Understanding these differences can help job seekers target the right roles based on their skills and career goals.

Phone Work jobs near you
Infographic showing various Phone Work job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $29,020 per year, or $14 per hour.

Customer Satisfaction Survey Phone Rep - Wixom, Michigan

Wixom, MI • On-site

Onset Marketing LLC
Marketing • 11 - 50 employees
Learn more about Onset Marketing LLCexternal

$17.50/hr

Part-time

Re-posted 29 days ago

Job description

Customer Satisfaction Phone Rep - work from home or office

We are growing and looking for good people.
Call current business customers to conduct satisfaction surveys and schedule follow-up meetings.

Full flexibility of schedule within normal business hours. Work from home or in our Wixom, Michigan office.
We provide full training and support.
Previous calling experience helpful but not essential. Ideal candidates possess an upbeat, positive and enthusiastic attitude, have excellent business communication skills, and work well independently.

Job features: Flexible work schedule, part/full time, excellent team members, full training and support

We have several positions available which utilize: Customer Satisfaction Surveys, Customer engagement, Sales customer service, Outbound phone work / phone skills, Client prospecting, Sales leads, Lead generation, Business conversation skills, Business communications, Marketing and sales.


Onset Marketing is a Wixom, Michigan based marketing firm that provides marketing and sales lead generation services. Our customers include manufacturers, business service, business insurance, and engineering design firms.
www.OnsetMarketing.com
Apply Today!

Company Description

Onset Marketing is a 21-year old Wixom, Michigan based marketing firm that provides business strategic marketing, customer satisfaction services, and sales lead generation services focused on creating new sales opportunities for our clients.