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Phone Work Jobs in California (NOW HIRING)

CQ Partners

Front Office Professional

Stockton, CA

$17.75 - $23.25/hr

Ability to handle heavy phone work and provide top-notch service. * Strong organizational skills. * Excellent communication skills. * Prior medical/healthcare office experience a plus! * Independent ...

iStaff Pros

Remote Insurance Support Specialist

Orinda, CA · Remote

$19 - $22/hr

This position focuses on quoting, data entry, and policy support--no phone work required. Key Responsibilities: * Prepare and process insurance quotes (including Foremost quoting) * Perform accurate ...

CivicMinds, Inc

Family Nurse Practitioner

Lynwood, CA · On-site

$70 - $80/hr

Serve as the sole on‐site provider, with off‐site supervising physician and medical leadership available by phone. * Work with a dedicated medical assistant who supports patient visits, charting ...

CQ Partners

Front Office Professional

Stockton, CA · On-site

$17/hr

Ability to handle heavy phone work and provide top-notch service. * Strong organizational skills. * Excellent communication skills. * Prior medical/healthcare office experience a plus! * Independent ...

CQ Partners

Front Office Professional

Stockton, CA · On-site

$17/hr

Ability to handle heavy phone work and provide top-notch service. * Strong organizational skills. * Excellent communication skills. * Prior medical/healthcare office experience a plus! * Independent ...

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Phone Work information

See California salary details

$8

$15

$25

How much do phone work jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for phone work in California is $15.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.07 per hour, depending on experience, location, and employer.

What is phone work?

Phone work refers to jobs that primarily involve making or receiving calls as a core part of daily responsibilities. This can include customer service representatives, telemarketers, technical support agents, or anyone who communicates with customers, clients, or partners over the phone. Phone work often requires good communication skills, patience, and the ability to handle a variety of situations or inquiries efficiently. Many phone work jobs are now remote or hybrid, allowing employees to work from home. These roles are important for building customer relationships and resolving issues quickly.

What are the key skills and qualifications needed to thrive in phone work, and why are they important?

To thrive in phone work, you need strong verbal communication skills, active listening, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes certifications like Customer Service Certification are commonly required. Patience, professionalism, and the ability to remain calm under pressure are vital soft skills that set top performers apart. These abilities ensure you can effectively assist customers, resolve issues efficiently, and represent the company positively during every interaction.

What are some common challenges faced in phone-based roles, and how can they be managed effectively?

Individuals working in phone-based roles often encounter challenges such as handling high call volumes, managing difficult or upset callers, and maintaining focus during repetitive tasks. Effective time management, active listening skills, and the ability to stay calm under pressure are essential for success. Many organizations offer training on de-escalation techniques and customer service best practices, and supportive supervisors or team leads are available to provide guidance. Developing strong communication skills and making use of available scripts or resources can help phone workers navigate these challenges more confidently.

What is the difference between Phone Work vs Customer Service Representative?

AspectPhone WorkCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote work, office settingsCall centers, retail, office environments
Industry UsageTelecommunications, sales, support rolesRetail, tech support, banking, hospitality
Common Search/ComparisonYesYes

Phone Work and Customer Service Representative roles often overlap, especially in call center environments. Both require strong communication skills and similar training. However, Phone Work may encompass a broader range of tasks, including sales and technical support, while Customer Service Representatives focus primarily on assisting customers with inquiries and issues. Understanding these differences can help job seekers target the right roles based on their skills and career goals.

What cities in California are hiring for Phone Work jobs?

Cities in California with the most Phone Work job openings:

Phone Work jobs near you
Infographic showing various Phone Work job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $32,860 per year, or $15.8 per hour.

Agency Phone Operator

San Jose, CA • On-site

Indian Health Center of Santa Clara Valley
51 - 200 employees
Learn more about Indian Health Center of Santa Clara Valleyexternal

$19/hr

Full-time

Re-posted 27 days ago

Job description

Job Description: Agency Telephone Operator

Reports To: Director of Operations

Status: Full-Time, Non-Exempt

Position Summary: Responsible for answering all incoming or transferred calls and directing them to the appropriate person.

Duties & Responsibilities:

  • Answers all incoming and transferred calls and directs them to the appropriate extension, delivers messages as needed, and in general facilitates efficient and clear communication
  • Recognizes and responds to emergency calls in a calm manner
  • Checks and responds to voice messages at a fixed interval throughout the day
  • Greets and provides assistance to clients, staff, customers, vendors, community members etc. in a professional manner
  • Works closely with Medical Phone Operator to ensure clear and effective communication and facilitation of patient calls
  • Translates for Spanish speaking phone callers as needed
  • Attends General staff meetings
  • Handles incoming and outgoing mail for agency
  • General office duties to include: copying and faxing
  • Performs other duties as assigned

Required Qualifications, Knowledge & Abilities:

  • High school graduate or equivalent
  • Certificate in Office Procedures, or similar program
  • Bi-lingual in Spanish preferred
  • Excellent verbal communication skills a must
  • Minimum of 2 years previous experience operating a phone system with a high call volume preferred
  • Previous experience in a clinical setting will be helpful
  • Excellent customer service skills a must
  • Maturity and the ability to multi-task while working in a fast paced environment; flexibility, initiative, and reliability
  • Knowledge of and ability to relate to the American Indian community and other minority populations
  • Ability to maintain strict confidentiality

Physical Requirements:

· Ability to sit for extensive period of time doing computer work and answering the phone

· Manual and finger dexterity and eye-hand coordination for computer entry

· Ability to lift up to 35 pounds

· Ability to stoop, squat or bend frequently

· Corrected vision and hearing within normal range to observe and communicate with clients and professional staff

Working Conditions:

Will potentially be exposed to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced medical environment. Will need to be able to sit for extended periods of time answering and responding to phone calls. Will need to be able to walk, stoop, bend and lift up to 35 lbs as needed. Working hours will be from 8:00 am to 5:00 pm with a one hour break. Will need to be flexible in performing tasks with limited discretion in making judgment decisions.

Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than above, the Indian Health Center of Santa Clara Valley, Inc. is an equal opportunity employer including minorities, women, disabled and veterans..