Demonstrate strong customer service skills to provide phone support including: Listening to the customer to gain an accurate understanding of the situation Being empathetic to the customer ...
Quick apply
Demonstrate strong customer service skills to provide phone support including: Listening to the customer to gain an accurate understanding of the situation Being empathetic to the customer ...
Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer ...
Quick apply
Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer ...
This position is a Senior member of the Global IT Service Desk Team providing level 1 & 2 IT phone support to all associates. The role will have an impact on all associates by enabling the talent ...
This position is a Senior member of the Global IT Service Desk Team providing level 1 & 2 IT phone support to all associates. The role will have an impact on all associates by enabling the talent ...
Good English communications skills; ability & willingness to interface with customers in person, over email and through phone support. * Strong interpersonal skills. * Must meet the NRC criteria for ...
Good English communications skills; ability & willingness to interface with customers in person, over email and through phone support. * Strong interpersonal skills. * Must meet the NRC criteria for ...
Thispositionis aSenior member of the Global IT Service Desk Team providing level 1 & 2 IT phone support to all associates. The role will have an impact on all associates by enabling the talent ...
Thispositionis aSenior member of the Global IT Service Desk Team providing level 1 & 2 IT phone support to all associates. The role will have an impact on all associates by enabling the talent ...
Answering support calls (phone support) to assist customers (dealers, OEMs, and end users) during HCT kit installation. * Troubleshooting and problem solving * Intricate knowledge of the workings on ...
Quick apply
Answering support calls (phone support) to assist customers (dealers, OEMs, and end users) during HCT kit installation. * Troubleshooting and problem solving * Intricate knowledge of the workings on ...
DCG Clinics Support Specialist
Augusta, GA · On-site
$20.25 - $26.25/hr
GENERAL PHONE SUPPORT: Answer incoming calls with professionalism and efficiency. Handle questions regarding patient accounts, appointment scheduling, or re-routing calls to the appropriate ...
DCG Clinics Support Specialist
Augusta, GA · On-site
$20.25 - $26.25/hr
GENERAL PHONE SUPPORT: Answer incoming calls with professionalism and efficiency. Handle questions regarding patient accounts, appointment scheduling, or re-routing calls to the appropriate ...
Desktop Support Engineer
Mc Rae, GA · On-site
Providing phone support and diagnostics to remote customers * Participating in training programs designed to educate customers about basic and specialized applications * Develops, documents, and ...
Desktop Support Engineer
Mc Rae, GA · On-site
Providing phone support and diagnostics to remote customers * Participating in training programs designed to educate customers about basic and specialized applications * Develops, documents, and ...
Client Support Specialist
Atlanta, GA · On-site
$17.25 - $23.25/hr
Experience: 2 years Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a ...
Client Support Specialist
Atlanta, GA · On-site
$17.25 - $23.25/hr
Experience: 2 years Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a ...
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Data Entry-10-Key Plus Customer Service Rep
Villa Rica, GA · On-site
$16/hr
This position involves handling phone support within a medium-sized team and utilizing various software platforms to maintain and manage customer databases effectively. Responsibilities * Perform ...
New
Quick apply
Be Seen First
Data Entry-10-Key Plus Customer Service Rep
Villa Rica, GA · On-site
$16/hr
This position involves handling phone support within a medium-sized team and utilizing various software platforms to maintain and manage customer databases effectively. Responsibilities * Perform ...
New
Customer Experience Coordinator
Atlanta, GA · On-site
$44K - $53K/yr
Phone Support * Email Communication * Scheduling * Customer Relations * Problem Solving * Organization * Time Management Position Highlights * Full-time schedule * Paid training and onboarding
Quick apply
Customer Experience Coordinator
Atlanta, GA · On-site
$44K - $53K/yr
Phone Support * Email Communication * Scheduling * Customer Relations * Problem Solving * Organization * Time Management Position Highlights * Full-time schedule * Paid training and onboarding
Client Support Specialist
Atlanta, GA · On-site
$17.25 - $23.25/hr
Experience: 2 years Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a ...
Client Support Specialist
Atlanta, GA · On-site
$17.25 - $23.25/hr
Experience: 2 years Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a ...
Client Support Specialist
Atlanta, GA · On-site
$17.25 - $23.25/hr
Experience: 2 years Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a ...
Client Support Specialist
Atlanta, GA · On-site
$17.25 - $23.25/hr
Experience: 2 years Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a ...
Client Support Specialist
Atlanta, GA · Hybrid
$17 - $23/hr
Experience: 2 years Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a ...
Client Support Specialist
Atlanta, GA · Hybrid
$17 - $23/hr
Experience: 2 years Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a ...
Customer Experience Coordinator
Atlanta, GA · On-site
$44K - $53K/yr
Phone Support * Email Communication * Scheduling * Customer Relations * Problem Solving * Organization * Time Management Position Highlights * Full-time schedule * Paid training and onboarding
Quick apply
Customer Experience Coordinator
Atlanta, GA · On-site
$44K - $53K/yr
Phone Support * Email Communication * Scheduling * Customer Relations * Problem Solving * Organization * Time Management Position Highlights * Full-time schedule * Paid training and onboarding
Sales Account Coordinator
Atlanta, GA · On-site
$46K - $55K/yr
Phone Support * Email Communication * Scheduling * Account Management * Sales Operations * Organization * Time Management Position Highlights * Full-time schedule * Paid training and onboarding
New
Quick apply
Sales Account Coordinator
Atlanta, GA · On-site
$46K - $55K/yr
Phone Support * Email Communication * Scheduling * Account Management * Sales Operations * Organization * Time Management Position Highlights * Full-time schedule * Paid training and onboarding
New
Sales Account Coordinator
Atlanta, GA · On-site
$46K - $55K/yr
Phone Support * Email Communication * Scheduling * Account Management * Sales Operations * Organization * Time Management Position Highlights * Full-time schedule * Paid training and onboarding
New
Quick apply
Sales Account Coordinator
Atlanta, GA · On-site
$46K - $55K/yr
Phone Support * Email Communication * Scheduling * Account Management * Sales Operations * Organization * Time Management Position Highlights * Full-time schedule * Paid training and onboarding
New
Customer Support Specialist/Cell Phone Repair
Peachtree City, GA · On-site
$13 - $20/hr
Customer Support Specialist, uBreakiFix by Asurion For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees ...
New
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Customer Support Specialist/Cell Phone Repair
Peachtree City, GA · On-site
$13 - $20/hr
Customer Support Specialist, uBreakiFix by Asurion For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees ...
New
Customer Support Specialist/ Cell Phone Repair
Peachtree City, GA · On-site
$13/hr
Training & development Customer Support Specialist, uBreakiFix by Asurion For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a ...
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Customer Support Specialist/ Cell Phone Repair
Peachtree City, GA · On-site
$13/hr
Training & development Customer Support Specialist, uBreakiFix by Asurion For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a ...
Mobile Cell Phone Repair Technician
Newnan, GA · On-site
$15 - $20/hr
Our team of Mobile Cell Phone Repair Technician have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and ...
New
Quick apply
Mobile Cell Phone Repair Technician
Newnan, GA · On-site
$15 - $20/hr
Our team of Mobile Cell Phone Repair Technician have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and ...
New
Phone Support information
What is the difference between Phone Support vs Customer Service Representative?
| Aspect | Phone Support | Customer Service Representative |
|---|---|---|
| Primary Role | Assist customers via phone, resolving technical or product issues | Handle customer inquiries, complaints, and general support through various channels |
| Work Environment | Call centers, remote, or office-based | Call centers, retail, or office settings |
| Required Skills | Communication, problem-solving, technical knowledge | Communication, patience, problem-solving |
| Common Certifications | None typically required, technical certifications optional | Customer service certifications optional |
While both roles involve assisting customers, Phone Support primarily focuses on resolving technical or product issues over the phone, often requiring technical knowledge. Customer Service Representatives handle a broader range of inquiries and complaints across multiple channels. Both roles are essential in customer-facing industries and share similar skills, but Phone Support is more specialized in technical assistance via phone.
What cities in Georgia are hiring for Phone Support jobs?
Cities in Georgia with the most Phone Support job openings:
IT Technical Support / Chat Support in Alpharetta, GA 30005
Alpharetta, GA • On-site
Amicis Global
$21/hr
Contractor
Re-posted 11 days ago
Job description
Title: IT Technical Support
Location: Alpharetta, GA 30005
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
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About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA