Phone Stars Jobs in Virginia (NOW HIRING)

Title: STARS Student Aide

VP Area: Provost - UMW

Department: Registrar's Office

Campus Location: Main Campus

Advertised Range: $12.77 an hour (20 hours per work for the months of May through August 14th, 2026))

Job Summary/Basic Functions

The STARS Center Summer Student Aide provides essential frontdesk and administrative support during the University's busiest summer periods, including New Student Orientation and the Summer Transition Program. Serving as the first point of contact, the student aide greets visitors, responds to phone and email inquiries, and helps ensure the office operates smoothly when professional staff are engaged in orientation and outreach activities. The role requires strong customer service, organization, and communication skills to support students, families, and campus partners. This position helps maintain a welcoming, efficient, and responsive environment that supports student success throughout the summer.

Required KSAs/Competencies/Qualifications

-Be available for employment from Monday, May 11 through Friday, August 14, 2026.
-Commit to approximately 15-20 work hours per week, Monday-Friday.
-Staff the STARS Center front desk, serving as the first point of contact for students, families, and campus visitors.
-Answer phones, respond to general email inquiries, and route questions to appropriate staff members.
-Assist with office operations including maintaining a welcoming office environment.
-Support New Student Orientation and Summer Transition Program activities, including managing visitor flow and providing program information.

Required Experience:

-Must be in good academic standing at the end of the Spring 2026 semester.
-Demonstrated ability to interact effectively with students, families, faculty, and staff from diverse backgrounds.
-Strong interpersonal, communication, and customer service skills.
-Excellent organizational skills and attention to detail.
-Ability to maintain confidentiality and handle sensitive student information.

 

Required Education:

Must be a full-time student at the University of Mary Washington

Required Licensure:

No licensure required

Additional Considerations:

-Assist professional staff with administrative projects and event logistics as needed.
-Work both independently and collaboratively with STARS Center staff on assigned tasks.
-Maintain professionalism and confidentiality when handling student records and information.
-Complete other duties as assigned by STARS Center directors and staff.

Special Instructions

You will be provided a confirmation of receipt when your application and/or resume is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at https://jobs.umw.edu/. Mailed, emailed, faxed, or hand-delivered applications or resumes will not be accepted.

Excluding currentUMW employees, selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks. 

Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.

The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the EEO officer of the University.

UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program, authorized under the Code of Virginia (2.2-2001.2). We are committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible for additional leave accruals based on their total years of service in the military, National Guard or Reserve. For more information please visit: https://www.dhrm.virginia.gov/employeebenefits.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP). To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.