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Phone Medical Interpreter Jobs in Springfield, MA

Wheeler Clinic

Senior Counselor

Manchester, CT · On-site

$23.08/hr

Nurture Your Health: * Comprehensive medical and prescription insurance through Centivo ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

Wheeler Clinic

Senior Counselor

Hartford, CT · On-site

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

wheeler

Bilingual Senior Counselor

Manchester, CT · On-site

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

wheeler

Senior Counselor

Manchester, CT

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

wheeler

Senior Counselor

Hartford, CT · On-site

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

Wheeler Clinic

Senior Counselor

Hartford, CT · On-site

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

Wheeler Clinic

Senior Counselor

Hartford, CT · On-site

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

Wheeler Clinic

Bilingual Senior Counselor

Hartford, CT · On-site

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

Wheeler Clinic

Senior Counselor

Manchester, CT · On-site

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

wheeler

Bilingual Senior Counselor

Hartford, CT

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

Wheeler Clinic

Bilingual Senior Counselor

Hartford, CT · On-site

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

Wheeler Clinic

Bilingual Senior Counselor

Hartford, CT · On-site

$23.08/hr

Nurture Your Health: o Comprehensive medical and prescription insurance through Centivo o ... Makes decisions based on interpretation of the data presented and/or refines the methods and ...

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Showing results 21-40

All JobsPhone Medical Interpreter JobsPhone Medical Interpreter Jobs in Springfield, MA

Phone Medical Interpreter information

See Springfield, MA salary details

$16

$33

$42

How much do phone medical interpreter jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for phone medical interpreter in Springfield, MA is $33.73, according to ZipRecruiter salary data. Most workers in this role earn between $25.62 and $39.76 per hour, depending on experience, location, and employer.

What is a phone medical interpreter?

Phone medical interpreters are professionals who facilitate communication between patients and healthcare providers who speak different languages by interpreting over the phone. They ensure that medical information is accurately conveyed, helping to prevent misunderstandings and promote patient safety. These interpreters are trained in medical terminology, confidentiality, and cultural sensitivity, making them a critical part of effective healthcare delivery, especially in diverse communities.

What are some common challenges phone medical interpreters face when facilitating communication between patients and healthcare providers?

Phone Medical Interpreters often encounter challenges such as managing complex medical terminology, ensuring clarity when visual cues are absent, and maintaining confidentiality in high-pressure situations. They must stay attentive to both linguistic and cultural nuances to accurately convey information, sometimes in emotionally charged or urgent medical scenarios. Additionally, interpreters need to quickly build rapport and trust with patients and providers over the phone, which requires strong communication skills and adaptability.

What are the key skills and qualifications needed to thrive as a phone medical interpreter, and why are they important?

To thrive as a Phone Medical Interpreter, you need fluency in at least two languages, a solid understanding of medical terminology, and typically a certification such as CMI or CHI. Familiarity with telephone interpreting platforms, secure communication systems, and reference materials is also important. Outstanding listening skills, cultural sensitivity, and the ability to remain calm under pressure help interpreters facilitate clear and compassionate communication. These skills ensure accurate and efficient exchanges between patients and healthcare providers, directly impacting patient care and safety.

What is the difference between Phone Medical Interpreter vs Medical Translator?

AspectPhone Medical InterpreterMedical Translator
CredentialsCertification in medical interpreting (e.g., CMI, NIC)Translation certifications (e.g., ATA certification)
Work EnvironmentOver-the-phone, real-time interpretation during medical callsWritten translation of medical documents, reports, and texts
Employer & Industry UsageHospitals, clinics, healthcare providersMedical publishing, legal documents, patient education materials
Search & Comparison IntentReal-time communication in healthcare settingsDocument translation of medical content

Phone Medical Interpreters focus on real-time verbal communication during medical appointments via phone, requiring interpretation certifications. Medical Translators work on translating written medical documents, often with different certification requirements. Both roles serve healthcare but differ in method and environment.

How much do you get paid as a phone medical interpreter?

Phone medical interpreters typically earn between $15 and $30 per hour, depending on experience, certification, and the employer. Some may also be paid per minute of interpretation or receive a flat rate for shifts, with opportunities for bonuses or higher rates for specialized languages or urgent calls.

What are popular job titles related to Phone Medical Interpreter jobs in Springfield, MA?

For Phone Medical Interpreter jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Phone Medical Interpreter jobs in Springfield, MA look for?

The top searched job categories for Phone Medical Interpreter jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Phone Medical Interpreter jobs?

Cities near Springfield, MA with the most Phone Medical Interpreter job openings:

Phone Medical Interpreter jobs near you
Infographic showing various Phone Medical Interpreter job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $70,164 per year, or $33.7 per hour.

PT Access Svcs Registrar I / PAS ED Registration

Hartford HealthCare at Home

Hartford, CT • On-site

Full-time

Re-posted 29 days ago

Job description

Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Position Summary:
Patient Access Services (PAS) Registrars are the patient's first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers. There are three (3) PAS Registrar levels defined that align with years of relative experience, applicable knowledge, and proficiency scope. Financial responsibilities include obtaining patient personal information via registration/admissions, verification, and collection of co-payments, providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers. PAS Registrars ensures department and hospital financial goals are achieved through demonstrating critical decision making, analyzing insurance eligibility, analyzing payer conflicts, and ensuring authorization is on file. PAS Registrars are responsible for practicing sound decision making as it relates to patient privacy and safety standards. Patient Access is committed to anticipating the needs of patients and exceeding patient expectations; as well as, preparing patient charts, meeting daily, weekly and monthly productivity standards in addition to directing visitors and other receptionist duties. This position is an entry level position that requires minimal healthcare experience however, is customer service-focused. This job level requires comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.
Position Responsibilities:
Exhibits excellent communication and customer service skills at all times
  • Greets patients and visitors in a professional prompt, courteous and helpful manner as soon as possible whether in person or via phone.
  • Problem solving skills
  • Demonstrate patience and understanding
  • Serve as first/initial point of contact for incoming calls related to patient's privacy and services. Documentation of individualized visit with patient at time of service.
  • Ability to communicate clearly, calmly and diplomatically with customers, co-workers, and visitors.
  • Utilize listening and comprehensive skills.
  • Develop organizational skills, flexibility and time management skills and practices to accomplish daily tasking
  • Assesses, analyzes and effectively uses decision making skills to resolve customer complaints and deescalate confrontational situations.
  • Practices sound decision making as it relates to patient privacy and safety standards.
  • Interact with patients, caregivers, family members to serve as the intermediary.
  • Assesses the need to correspond with the patient's with health care representative or conservator to complete the registration process

Patient Registration
  • Obtains vital demographic and insurance information necessary to verify a patient's identity, accuracy of the ADT system, the patient's treatment plan, and reimbursement.
  • Utilizes patient identifiers to correctly select patient medical record, obtain accurate demographic and financial data.
  • Provide safe and accurate documentation to start the patient encounter for clinical and revenue cycle teams.
  • Utilizes various on-line eligibility products and/or calling payor or patient for accurate billing information.
  • Assesses the need to refer self-pay patients to Financial Counselor.
  • Verifies and collects patient financial liability due at time of service to increase financial stability for the organization.
  • Scan all medical record documents, insurance cards and patient identification into ADT system according to established procedures.
  • Secures signatures, and appropriately witnesses all consent to treat compliance documents and disclosures as deemed necessary.
  • Follows all CMS, DPH, State and Federal guidelines for compliance with appropriate billing and payment regulations.
  • Utilizes interpreter services as needed to perform registration duties.
  • Initiates patient and non-patient rapid response to alert appropriate clinical teams.
  • Provides input on action plans to mitigate patient identification errors.
  • Notifies all Conservators to obtain consent for treatment and reviews all demographic and regulatory forms.
  • Meets productivity standards on a daily, weekly and monthly basis
  • Receptive to feedback on quality and productivity standards

Training and Development
  • Continuous education on identifying critical symptoms such as stroke, heart attack, suicidal, homicidal and any other life-threatening conditions on arrival.
  • Completes HealthStream learnings as required.
  • Complete initial 6 months of training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.
  • Develop proficiencies in other areas of registration in order to provide additional support and coverage
Adheres to registration downtime procedures.
  • Creates downtime labels and wristbands using Microsoft word
  • Photocopies insurance cards and patient photo ID's.
    • Handwrites pre-made downtime charts
    • Inputs all downtime charts into computer accurately, efficiently and as soon as possible
Performs other duties as directed and or required.
  • Perform other duties as directed/required within the department and at an organizational level.
  • Regularly assists/supports coworkers in every aspect of their duties.
PAS Registrar Levels:
PAS Registrar Level I
  • Exhibits excellent customer service skills at all times
  • Utilizes various on-line eligibility products and/or calling payor or patient for accurate billing information
  • Continuously improves own performance through HealthStream training & coaching, assesses and responds to feedback provided through the quality monitoring tool and productivity reporting
  • Meets performance standards and metric goals
  • Follows up on registrations with a high level of accuracy through the usage of work queues.
  • Knowledge and understanding of coordination of benefits
  • Attention to detail, multi-tasking and adaptive to change
  • Self-motivation, high-energy, tenacity
  • Meets performance standards and metric goals

Qualifications:
Requirements and Specifications:
Education: High School Diploma/GED equivalent
Experience: 6 months
Language Skills:
  • Minimum- Excellent verbal and written communication skills
  • Preferred- Excellent verbal and written communication skills
Multilingual desired
Knowledge, Skills, and Ability Requirements:
  • Excellent customer service skills.
  • Knowledge and understanding of insurance terminology and benefit processing.
  • Attention to detail, multi-tasking, analytical skills and adaptive to change
  • Strong complex problem-solving skills and the ability to make decisions under supervision.
  • Excellent organizational skills, flexibility and ability to switch tasks frequently.
  • Self-motivated, high-energy, tenacity.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Hartford HealthCare at Home logo

About Hartford HealthCare at Home

Sourced by ZipRecruiter

Hartford HealthCare at Home, based in Wethersfield, Connecticut, US, is a premier provider in the healthcare industry, specifically in home-based care services. Their official website can be accessed at hartfordhealthcareathome.org. They offer a wide range of services including nursing, physical therapy, occupational therapy, speech therapy, social work, and home health aid. The company was established with the mission to enhance the capability of people to achieve optimal health and wellbeing through its home care services. They maintain a patient-centric approach and belief in making a real difference in people's lives. As an integral part of Hartford HealthCare, they share the vision to be “most trusted for personalized coordinated care”.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Wethersfield, CT, US

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