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Phone Interviewer Jobs in Florida (NOW HIRING)

Kyo

Credentialing Specialist

Orlando, FL

$27.88 - $31.25/hr

... interviewer immediately so that your situation can be evaluated by Human Resources Physical ... Exhibit manual dexterity to regularly use and enter data into a computer/tablet/phone * Ability to ...

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Phone Interviewer information

What is a phone interviewer?

Phone interviewers are professionals who conduct surveys, research interviews, or screening calls over the telephone. Their main role is to ask questions from a prepared script and accurately record responses from participants. They may work for research firms, polling agencies, or companies seeking feedback from customers. Good communication skills, attention to detail, and the ability to follow protocols are important for this job. Phone interviewers often work part-time or on flexible schedules, depending on the needs of the employer.

What are the key skills and qualifications needed to thrive as a phone interviewer, and why are they important?

To thrive as a Phone Interviewer, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with call center software, computer systems, and data entry platforms is important for managing interview scripts and recording responses. Active listening, professionalism, and patience help build rapport with respondents and handle challenging situations. These skills are crucial for collecting accurate data, maintaining respondent engagement, and ensuring effective survey or interview outcomes.

What are some common challenges phone interviewers face during calls, and how can they be managed?

Phone Interviewers often encounter challenges such as unresponsive participants, difficult or uncooperative respondents, and managing call quotas within tight deadlines. Effective communication skills, patience, and adaptability are key to overcoming these obstacles. Utilizing active listening techniques and following structured scripts can help maintain professionalism and gather accurate information, even in challenging situations. Team support and regular feedback also play a crucial role in building confidence and improving performance.

What is the difference between Phone Interviewer vs Customer Service Representative?

AspectPhone InterviewerCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based; conducting interviews over the phoneCall centers, retail, or office; assisting customers via phone or in person
Employer & Industry UsageMarket research firms, survey companies, HR departmentsRetail, telecom, banking, and service industries

While both roles involve communication over the phone, a Phone Interviewer primarily conducts interviews for research or hiring purposes, whereas a Customer Service Representative assists customers with inquiries, complaints, or support. The skills overlap, but their main functions and work environments differ.

Can you get a job from a phone interview?

A phone interview is a common step in the hiring process for a Phone Interviewer position and can lead to a job offer if the candidate meets the requirements. Success depends on the candidate's communication skills, preparation, and how well they demonstrate their suitability for the role. It is often used as an initial screening before in-person interviews or job offers.

Can you get hired with just a phone interviewer?

Being hired as a phone interviewer typically requires demonstrating strong communication skills and sometimes prior experience in customer service or surveys. Employers often consider other factors such as training, reliability, and the ability to follow scripts, so having only phone interview experience may not be sufficient for all positions. Additional qualifications or skills may be needed depending on the employer's requirements.

What are popular job titles related to Phone Interviewer jobs in Florida?

For Phone Interviewer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Phone Interviewer jobs in Florida look for?

The top searched job categories for Phone Interviewer jobs in Florida are:

Phone Interviewer jobs near you
Infographic showing various Phone Interviewer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

PUBLIC DEFENDER'S OFFICE, 9TH CIRCUIT- WITNESS INTERVIEWER I - 21015129

Kissimmee, FL

MyFlorida
Public Administration • 10K+ employees
Learn more about MyFloridaexternal

$48K/yr

Full-time

Retirement

Posted 5 days ago

Job description

Requisition No: 882366 

Agency: Justice Administrative Commission

Working Title: PUBLIC DEFENDER'S OFFICE, 9TH CIRCUIT- WITNESS INTERVIEWER I - 21015129

 Pay Plan: Public Defndrs JAC

Position Number: 21015129 

Salary:  $48,000.00 

Posting Closing Date: 02/21/2027 

Total Compensation Estimator Tool

 

Public Defenders Office - Witness Interviewer

Ninth Circuit - Osceola County

 

Job Description Overview: We are seeking a motivated and dependable Entry-Level Interviewer who is fluent in Spanish and English to assist with interviewing defendants and witnesses as part of our legal team. This position plays a key role in gathering accurate and complete information to support legal representation and case preparation.

Primary Responsibilities:
  • Conduct in-person and/or phone interviews with defendants and witnesses, primarily in Spanish.
  • Accurately translate and interpret questions and responses during interviews.
  • Summarize and document interview findings in written reports.
  • Communicate effectively with attorneys, investigators, and support staff regarding interview outcomes.
Ancillary Duties:
  • Provide interpretation services at the jail or detention center as needed.
  • Assist with data entry, case documentation, and maintaining organized records.
  • Perform other clerical or support tasks as assigned.

Qualifications:

  • Fluency in both Spanish and English (verbal and written).
  • Strong organizational skills and attention to detail.
  • Good communication skills for dealing with clients and other professionals.
  • Ensuring accuracy and consistency in all communications.
  • Manage multiple priorities simultaneously.
  • Ability to work collaboratively with a team.
  • Comfortable working in legal or correctional settings.
  • Basic computer proficiency, including Microsoft Word and data entry systems.
  • Ability to maintain confidentiality and uphold ethical standards in line with the Florida Bar guidelines.
  • Court Interpreter Certification issued by the Administrative Office of the United States Courts is preferred 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at 1-844-377-1888 on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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