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Phone Interviewer Jobs in Florida (NOW HIRING)

Kyo

Credentialing Specialist

Orlando, FL

$27.88 - $31.25/hr

... interviewer immediately so that your situation can be evaluated by Human Resources Physical ... Exhibit manual dexterity to regularly use and enter data into a computer/tablet/phone * Ability to ...

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Phone Interviewer information

What are the key skills and qualifications needed to thrive as a phone interviewer, and why are they important?

To thrive as a Phone Interviewer, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with call center software, computer systems, and data entry platforms is important for managing interview scripts and recording responses. Active listening, professionalism, and patience help build rapport with respondents and handle challenging situations. These skills are crucial for collecting accurate data, maintaining respondent engagement, and ensuring effective survey or interview outcomes.

What are some common challenges phone interviewers face during calls, and how can they be managed?

Phone Interviewers often encounter challenges such as unresponsive participants, difficult or uncooperative respondents, and managing call quotas within tight deadlines. Effective communication skills, patience, and adaptability are key to overcoming these obstacles. Utilizing active listening techniques and following structured scripts can help maintain professionalism and gather accurate information, even in challenging situations. Team support and regular feedback also play a crucial role in building confidence and improving performance.

Can you get hired with just a phone interviewer?

Being hired as a phone interviewer typically requires demonstrating strong communication skills and sometimes prior experience in customer service or surveys. Employers often consider other factors such as training, reliability, and the ability to follow scripts, so having only phone interview experience may not be sufficient for all positions. Additional qualifications or skills may be needed depending on the employer's requirements.

Can you get a job from a phone interview?

A phone interview is a common step in the hiring process for a Phone Interviewer position and can lead to a job offer if the candidate meets the requirements. It allows employers to assess communication skills and suitability before scheduling in-person interviews. Success depends on preparation, clear communication, and demonstrating relevant skills during the call.

What is the difference between Phone Interviewer vs Customer Service Representative?

AspectPhone InterviewerCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based; conducting interviews over the phoneCall centers, retail, or office; assisting customers via phone or in person
Employer & Industry UsageMarket research firms, survey companies, HR departmentsRetail, telecom, banking, and service industries

While both roles involve communication over the phone, a Phone Interviewer primarily conducts interviews for research or hiring purposes, whereas a Customer Service Representative assists customers with inquiries, complaints, or support. The skills overlap, but their main functions and work environments differ.

What is a phone interviewer?

Phone interviewers are professionals who conduct surveys, research interviews, or screening calls over the telephone. Their main role is to ask questions from a prepared script and accurately record responses from participants. They may work for research firms, polling agencies, or companies seeking feedback from customers. Good communication skills, attention to detail, and the ability to follow protocols are important for this job. Phone interviewers often work part-time or on flexible schedules, depending on the needs of the employer.
What are popular job titles related to Phone Interviewer jobs in Florida? For Phone Interviewer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Phone Interviewer jobs in Florida look for? The top searched job categories for Phone Interviewer jobs in Florida are:
Phone Interviewer jobs near you
Infographic showing various Phone Interviewer job openings in Florida as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution.

Government Survey Interviewer

Noor WFS

Fort Walton Beach, FL

Full-time

Medical, PTO

Re-posted 19 days ago

Job description

On behalf of our client, Noor Workforce Solutions is currently seeking Data Collection Representatives to collect data onsite at a local call center. In this role, you will serve as a foundational member of our data collection team for the Current Employment Statistics (CES) program, a critical federal research project conducted on behalf of the U.S. Bureau of Labor Statistics (BLS) that produces detailed industry estimates of nonfarm employment, hours, and earnings of workers on payrolls. In this role, you will conduct structured telephone interviews with companies across the country, collecting data for the nation to produce estimates for all 50 States, the District of Columbia, Puerto Rico, the Virgin Islands, and about 450 metropolitan areas and divisions. Each month, CES surveys approximately 119,000 businesses and government agencies, representing approximately 629,000 individual worksites. Data are available for all 50 states, the District of Columbia, Puerto Rico, the Virgin Islands, and over 400 metropolitan areas and divisions. There are over 200 special derivative series, such as indices of aggregate hours and constant dollar earnings.

This position is not remote and will be onsite in Fort Walton Beach, FL.

This position is covered under the McNamara-O'Hara Service Contract Act (SCA). Pay rates are established by the applicable U.S. Department of Labor Wage Determination for this contract and vary based on job classification and work location. All employees are entitled to the prevailing wage and fringe benefit rates as outlined in the applicable Wage Determination. The SCA pay rate for Data Collection Representative in Fort Walton Beach, FL is $18.23 + the Health and Welfare stipend.

Position Requirements
  • Completion of requisite BLS training and certifications
  • US citizenship
  • Successful completion of US Federal background and security checks
  • A strong commitment to confidentiality and adherence to data protection protocols
  • Ability to work required hours
  • Must be tech savvy and able to navigate between multiple systems
  • Regular, predictable attendance

What You’ll Do
  • Enroll companies into the CES survey through professional telephone outreach
  • Follow all BLS protocols and confidentiality requirements
  • Conduct Outbound calls to businesses to collect data
  • Conduct telephone interviews using CATI (Computer-Assisted Telephone Interviewing) systems
  • Use internet research skills to locate and verify respondent information
  • Process confidential data records obtained through telephone interviews
  • Perform edits and screening in accordance with established DCC center standards
  • Follow procedures for transitioning respondents to alternate collection methods after the initial CATI collection period
  • Review error messages and correct data where applicable
  • Answer incoming calls and emails from respondents, providing prompt and courteous service
  • Perform non-response prompting calls to encourage survey participation
  • Perform edit reconciliation of self-reported data
  • Maintain accurate and detailed case notes for all interactions
  • Meet established productivity and quality metrics
  • Participate in ongoing training to improve skills and knowledge
  • Work collaboratively with team members and supervisors
  • Behave in a manner that displays professionalism and integrity at all times

Minimum Qualifications
  • High School diploma or equivalent; OR one year of relevant experience in customer service or data collection
  • Two years of experience using MS Office or equivalent software suite
  • Experience using the internet for research and information gathering
  • Strong verbal communication skills with a professional phone manner
  • Data entry skills with attention to accuracy
  • Ability to follow detailed procedures and protocols
  • Customer service orientation with patience and courtesy
  • Ability to work in a structured environment with established metrics
  • Basic problem-solving skills
  • Ability to maintain confidentiality of sensitive information
  • Team player with positive attitude
  • Willingness to learn and adapt to new procedures
  • High values and integrity

Preferred Qualifications
  • Some college coursework or vocational training
  • 1+ years of experience in telephone customer service or telemarketing
  • Experience with data collection or survey administration
  • Familiarity with CATI systems or similar software
  • Experience working in a call center environment
  • Bilingual capabilities (Spanish/English)
  • Experience with government or business-to-business communications
  • Knowledge of basic data quality principles
  • Experience working with productivity metrics

Why Join Us
  • Competitive pay determined by the Service Contract Act (SCA) Wage Determination
  • Health benefits eligibility
  • Paid federal holidays
  • Vacation eligibility after one year of continuous service
  • Pre-tax commuter benefit deduction
  • Comprehensive paid training
  • Clear advancement opportunities to Interviewer 2 and beyond for dedicated performers.
  • Extensive on-the-job training and support to help you succeed in your role.

Physical Requirements:
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to sit for extended periods while conducting interviews
  • Clear speaking voice and good hearing for telephone work
  • Manual dexterity for computer work and data entry

Equal Employment Opportunity Policy
Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.