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Phone Based Empathetic Listener Jobs in Delaware

OneMain Financial

Loan Sales Specialist

Bear, DE · On-site

$18 - $22/hr

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing ... Target base salary range is $18.00-$22.00, which is based on various factors including skills and ...

rubytuesday

Expo

Milford, DE · On-site

... a teamwork-based work environment. • Support the service team in a way as to create new and ... operate a computer, phone and other office equipment. • Attention to details with good ...

Ruby Tuesday

Expo

Milford, DE

Maintain a gracious, pleasant and friendly attitude, while contributing to a teamwork-based work ... Ability to operate a computer, phone and other office equipment. Attention to details with good ...

NC SECU

Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties ... Must be able to communicate clearly and listen well. Must be able to comprehend and carry out ...

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Phone Based Empathetic Listener information

What is a phone based empathetic listener?

Phone Based Empathetic Listeners are professionals trained to provide emotional support and compassionate listening over the phone. They help callers by offering a nonjudgmental space to talk through their feelings, worries, or challenges. These listeners do not provide therapy or advice, but rather focus on understanding and validating the caller's emotions. Their goal is to help people feel heard, supported, and less alone during difficult times.

What are the key skills and qualifications needed to thrive as a phone based empathetic listener?

To thrive as a Phone Based Empathetic Listener, you need strong active listening skills, emotional intelligence, and a background in counseling or mental health support, often with relevant training or certification. Familiarity with call center software, secure communication systems, and documentation tools is typically required. Exceptional patience, compassion, and non-judgmental communication help build trust and rapport with callers in distress. These skills are crucial to effectively support individuals, ensure their well-being, and maintain confidentiality in sensitive situations.

What are some common challenges faced by phone based empathetic listeners, and how can they manage emotional fatigue?

Phone-based empathetic listeners often encounter emotionally charged conversations, which can lead to compassion fatigue or emotional exhaustion over time. To manage this, it's essential to practice regular self-care, set healthy boundaries during calls, and participate in peer support or supervision sessions when available. Many organizations also provide training and debrief opportunities to help listeners process difficult interactions. Balancing empathy with professionalism is key to sustaining effectiveness in this supportive role.

Can I get paid to be a phone based empathetic listener?

Yes, phone-based empathetic listeners can be paid for providing emotional support and active listening services, often through helplines, crisis centers, or mental health organizations. These roles typically require good communication skills, empathy, and sometimes training or certification, and may involve flexible schedules. Compensation varies depending on the organization and position.
Phone Based Empathetic Listener jobs near you
Infographic showing various Phone Based Empathetic Listener job openings in Delaware as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Loan Sales Specialist

Bear, DE • On-site

OneMain Financial
Finance and Insurance • 5 - 10K employees
Learn more about OneMain Financialexternal

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

OneMain Financial rating

7.5

Company rating: 7.5 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

116th of 154 rated financial services

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.
Target base salary range is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.
In the Role
  • Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
  • Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
  • Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
  • Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
  • Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
  • Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
  • Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements:
  • High School Diploma or GED

Preferred:
  • Sales, Collections or Customer Service experience
  • Bilingual - Spanish

Location: On site
The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days' vacation per year, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)
  • 11 Paid holidays (4 floating holidays, prorated based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Key Word Tags
Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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