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Phone Auditor Jobs in Michigan (NOW HIRING)

Auto Owners Insurance Company

Phone Auditor

Lansing, MI · Hybrid

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Underwriting department as a Phone Auditor. The position requires the person to: * Determine proper ...

Auto-Owners Insurance

Phone Auditor

Lansing, MI · On-site

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Underwriting department as a Phone Auditor. The position requires the person to: * Determine proper ...

General Hotels Corporation

Night Auditor

Clarkston, MI · On-site

$15.25 - $20.50/hr

The Night Auditor will be responsible for balancing and auditing the accuracy of room revenue, food ... Answer hotel phone calls Qualifications: * Previous customer service experience is required

General Hotels Corporation

Night Auditor

Clarkston, MI · On-site

$15.25 - $20.50/hr

The Night Auditor will be responsible for balancing and auditing the accuracy of room revenue, food ... Answer hotel phone calls Qualifications: * Previous customer service experience is required

General Hotels

Night Auditor

Clarkston, MI · On-site

$15 - $20/hr

The Night Auditor will be responsible for balancing and auditing the accuracy of room revenue, food ... Answer hotel phone calls Qualifications: * Previous customer service experience is required

Huron Consulting Group

$38.46 - $52.40/hr

This role requires frequent and effective communication via phone, email, and instant messaging with various client teams and payers. The Inpatient Coding Auditor will report to the Huron Managed ...

Atira Hotels

Night Auditor

Stevensville, MI · On-site

$16 - $17/hr

Night Auditor "Join the Fairfield Inn & Suites Stevensville Hotel Family and Build a Legacy of ... Receive and process reservations via phone, fax, and mail. * Enter reservations into the computer ...

Concord Hospitality

Night Auditor

Grand Rapids, MI · On-site

$14 - $18.50/hr

Description Concord Hospitality is seeking a dependable and service-oriented Night Auditor to ... Handle phone system, reservations, and guest inquiries. * Perform check-in and check-out procedures.

Concord Hospitality

Night Auditor

Kentwood, MI · On-site

$13.75 - $18.50/hr

Description Concord Hospitality is seeking a dependable and service-oriented Night Auditor to ... Handle phone system, reservations, and guest inquiries. * Perform check-in and check-out procedures.

Hotel Investment Services

Night Auditor

Mackinac Island, MI · On-site

$14.25 - $19/hr

The responsibilities of a Night Auditor include: * Ensures reports are correct and balanced daily ... Processing all reservation requests, changes, and cancellations received by phone, fax, or email.

Hotel Investment Services

Night Auditor

Mackinac Island, MI · On-site

$14.25 - $19/hr

The responsibilities of a Night Auditor include: * Ensures reports are correct and balanced daily ... Processing all reservation requests, changes, and cancellations received by phone, fax, or email.

Concord Hospitality

Night Auditor - Part Time

Grand Rapids, MI · On-site

$14 - $18.50/hr

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent ... Handle phone system, reservations, and guest inquiries. * Perform check-in and check-out procedures.

Concord Hospitality

Night Auditor - Part Time

Grand Rapids, MI · On-site

$13.75 - $18.50/hr

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent ... Handle phone system, reservations, and guest inquiries. * Perform check-in and check-out procedures.

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Phone Auditor information

See Michigan salary details

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How much do phone auditor jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for phone auditor in Michigan is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.78 per hour, depending on experience, location, and employer.

What does a phone auditor do?

A Phone Auditor is responsible for conducting audits over the phone, typically to verify information provided by clients, businesses, or policyholders. They collect and confirm data related to insurance policies, financial records, or compliance requirements through structured interviews and questionnaires. Their work helps ensure that records are accurate and up-to-date, supporting organizations in risk assessment and regulatory compliance. Phone Auditors need strong communication, attention to detail, and organizational skills.

What are the key skills and qualifications needed to thrive as a phone auditor, and why are they important?

To thrive as a Phone Auditor, you typically need strong analytical skills, attention to detail, and a background in accounting, finance, or a related field. Familiarity with auditing software, spreadsheet programs like Microsoft Excel, and sometimes industry-specific claim systems is essential. Excellent verbal communication, active listening, and organizational skills help build rapport with clients and efficiently gather accurate information over the phone. These competencies ensure thorough, accurate audits and foster trust and compliance with clients and regulatory standards.

What are some common challenges faced by phone auditors, and how can they be effectively managed?

Phone Auditors often encounter challenges such as difficulty in reaching respondents, verifying information accuracy, and handling uncooperative or skeptical contacts. To effectively manage these challenges, it's important to develop strong communication and problem-solving skills, maintain professionalism, and follow a clear call script while remaining adaptable. Leveraging supportive team structures and regular feedback from supervisors can also help Phone Auditors improve their techniques and confidence in conducting successful audits.

What is the difference between Phone Auditor vs Call Center Quality Analyst?

AspectPhone AuditorCall Center Quality Analyst
CredentialsTypically requires experience in telecommunications, auditing, or quality assurance; certifications like Six Sigma or quality management are commonRequires experience in customer service, call center operations, and quality assessment; certifications like Certified Quality Auditor (CQA) may be preferred
Work EnvironmentPrimarily office-based, reviewing call recordings and data analysisOffice-based, monitoring live or recorded calls, providing feedback to agents
Industry UsageUsed in telecom, customer service, and sales industries to ensure compliance and qualityCommon in call centers across various sectors like retail, finance, and tech

While both roles focus on quality and compliance, Phone Auditors primarily review call recordings for accuracy and adherence to standards, whereas Call Center Quality Analysts actively monitor live calls and provide ongoing coaching. Both roles require strong communication skills and industry knowledge, but Phone Auditors tend to focus more on data analysis and auditing processes.

What are popular job titles related to Phone Auditor jobs in Michigan?

For Phone Auditor jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Phone Auditor jobs in Michigan look for?

The top searched job categories for Phone Auditor jobs in Michigan are:

Phone Auditor jobs near you
Infographic showing various Phone Auditor job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,818 per year, or $16.7 per hour.

Phone Auditor

Auto Owners Insurance Company

Lansing, MI • Hybrid

Full-time

Retirement, PTO

Re-posted 22 days ago

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Underwriting department as a Phone Auditor. The position requires the person to:

  • Determine proper classifications, premium exposure, and scope of operations applicable to the policyholder based on the audit information obtained
  • Become familiar with premium auditing policies, procedures, and objectives in order to understand their meaning and use
  • Effectively communicate with policyholders, independent agents, and other employees through verbal and/or written means
  • Provide underwriting consultation on proper classification issues
  • Assists with other duties as assigned

Desired Skills & Experience

  • Bachelor degree (candidates with equivalent military, insurance, or other direct experience considered)
  • Aptitude for basic math and accounting
  • Above average communication skills (written and verbal)
  • Organize and interpret policy data
  • Ability to handle multiple assignments
  • Experience in commercial insurance with knowledge of classifications is preferred

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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