ZipRecruiter

Log In

1

Phone Associate Jobs in Lithonia, GA (NOW HIRING)

Georgia Retina

Front Desk Associate

Sandy Springs, GA

$13.50 - $17.25/hr

The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept ...

Georgia Retina

Front Desk Associate

Atlanta, GA · On-site

$13.50 - $17.25/hr

The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept ...

Georgia Retina

Front Desk Associate

Sandy Springs, GA · On-site

$13.50 - $17.25/hr

The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept ...

The UPS Store

Part-Time Center Associate

Peachtree Corners, GA · On-site

$15 - $19.75/hr

Part-Time Center Associate The Part-Time Center Associate delivers world-class customer service to ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

next page

Showing results 1-20

All JobsPhone Associate JobsPhone Associate Jobs in Lithonia, GA

Phone Associate information

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are the most commonly searched types of Phone jobs in Lithonia, GA?

The most popular types of Phone jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Phone Associate jobs?

Cities near Lithonia, GA with the most Phone Associate job openings:

Phone Associate jobs near you

Front Desk Associate

Georgia Retina

Sandy Springs, GA

$13.50 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Georgia Retina rating

7.4

Company rating: 7.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Company Overview

Georgia Retina, one of the largest retina-only medical practices in the Southeast, continues to provide patients with the most advanced medical treatments available for retinal diseases and disorders. With over 200 years of combined experience, Georgia Retina's board-certified ophthalmologists offer world-class expertise and a personalized approach to patient care in 13 Metro Atlanta area locations.

Position Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Responsibilities

Displays high level of professionalism and gives superb customer service

Obtains and reviews patient demographic and insurance information for accuracy

Verifies insurance and collects copays, co-insurance, and outstanding balances

Ensures all patient intake forms are signed and complete

Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax

Schedules appointments

Processes medical record requests per policies and procedures

Coordinates with Clinical Staff to ensure optimal patient experience

Qualifications

Education:

High School Diploma or Equivalent Certificate

Required Skills:

Minimum 2 years of experience in a medical office/health care setting

Minimum 2 years of health care insurance experience

Strong computer knowledge and skills with a minimum typing speed of 30 WPM

Strong desire to assist others and provide excellent customer service

Must be highly dependable and organized

Outstanding interpersonal skills

An impeccably clean, polished, professional image

The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills:

Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employment Type: FULL_TIME

What Georgia Retina employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply