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Phone Associate Jobs in Lancaster, PA (NOW HIRING)

Clark Associates

Front End Associate

Lancaster, PA · On-site

$15.50 - $18.75/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Serve as the first point of contact for incoming phone calls, providing prompt assistance or ...

Clark Associates

Front End Associate

Wyomissing, PA · On-site

$15.50 - $18.50/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Serve as the first point of contact for incoming phone calls, providing prompt assistance or ...

The UPS Store

Full-Time Center Associate

Reading, PA · On-site

$15 - $20.25/hr

Center Associate The Center Associate delivers world-class customer service to all retail customers ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store

Part-Time Center Associate

York, PA · On-site

$15.50 - $20.75/hr

Part-Time Center Associate The Part-Time Center Associate delivers world-class customer service to ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The UPS Store

Part-Time Center Associate

Lancaster, PA · On-site

$15.25 - $20.50/hr

Looking for a Part-Time Center Associate that will deliver world-class customer service to all ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

The Restaurant Store

Front End Associate

Lancaster, PA · On-site

$18 - $21/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Serve as the first point of contact for incoming phone calls, providing prompt assistance or ...

Freedom Outfitters

Part Time Sales Associate

Mount Joy, PA · On-site

$13.75 - $18.50/hr

Freedom Outfitters is looking for a part-time sales associate to join our team. Are you: * very ... Ensuring a positive customer experience both in the store and on the phone * Aiding customers in ...

Freedom Outfitters

Part Time Sales Associate

Mount Joy, PA

$13.75 - $18.50/hr

Freedom Outfitters is looking for a part-time sales associate to join our team. Are you: * very ... Ensuring a positive customer experience both in the store and on the phone * Aiding customers in ...

The UPS Store

Part-Time Center Associate

York, PA · On-site

$15.50 - $20.75/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

THE UPS STORE

Part-Time Center Associate

York, PA · On-site

$15.50 - $20.75/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

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All JobsPhone Associate JobsPhone Associate Jobs in Lancaster, PA

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities near Lancaster, PA are hiring for Phone Associate jobs?

Cities near Lancaster, PA with the most Phone Associate job openings:

Phone Associate jobs near you

Front End Associate

Clark Associates

Lancaster, PA • On-site

$15.50 - $18.75/hr

Full-time

Re-posted 1 hour ago

Clark Associates rating

8.0

Company rating: 8.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

119th of 419 rated retail wholesalers

Job description

Job Summary
The Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Front End Associate supports key operational goals by efficiently handling cashier duties, assisting customers at the front of the store, and serving as the first point of contact for in-store and phone inquiries. This role ensures smooth checkout operations, accurate transactions, organized front-end areas, and effective support with returns, memberships, and customer questions. Through strong customer service strategies and collaboration with branch leadership, the Front End Associate helps advance the goals of our sales, order fulfillment, merchandising and inventory teams.
Job Location
2209 Old Philadelphia Pike, Lancaster, PA 17602
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
  • Consistently achieve high levels of point-of-sale transactions on a daily basis
  • Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
  • Process customer returns and ensure items are restocked appropriately
  • Expedite customer flow through checkout lanes to minimize wait times
  • Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
  • Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
  • Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
  • Refill and merchandise impulse products at the front end to support sales
  • Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
Physical Requirements
  • Work is performed while standing and/or walking, up to and including 9 hours/day.
  • Requires the ability to communicate effectively using speech, vision, and hearing.
  • Requires the regular use of hands for simple grasping and fine manipulations.
  • Requires regular bending, squatting, crawling, climbing, and reaching.
  • Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications
Experience
  • Minimum of 1 year of relevant experience in retail and/or supply chain management

Education
  • This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills
  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
  • Service leadership approach with a demonstrated desire to exceed expectations

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