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Phone Associate Jobs in Bloomfield, CT (NOW HIRING)

Lumibility

Developmental Therapy Associate

Meriden, CT · On-site

$40K - $49K/yr

Between $40,000-$49,000 Responsibilities of our Developmental Therapy Associate will include ... Must have internet access, cell phone, and reliable transportation. Benefits include medical ...

Sarah, INC

Developmental Therapy Associate

Meriden, CT · On-site

$40K - $49K/yr

Between $40,000-$49,000 Responsibilities of our Developmental Therapy Associate will include ... Must have internet access, cell phone, and reliable transportation. Benefits include medical ...

Morrison Mahoney LLP

Associate Attorney

Hartford, CT · On-site

$105K - $130K/yr

Mobile Phone Stipend * Associate Education Program We invite you to advance your career within a flexible and inclusive culture that respects your contributions and encourages your growth. Why Join ...

Lingo Staffing, Inc.

Warehouse Associate

Middletown, CT · On-site

$22.82/hr

Warehouse Associate Middletown, Connecticut Temp/Temp to Hire Manufacturing Orange NOW HIRING ... We pay weekly, and you'll have a real local branch team who answers the phone and checks in on how ...

Morrison Mahoney LLP

Associate Attorney

Hartford, CT · On-site

$105K - $130K/yr

ASSOCIATE ATTORNEY (Civil Litigation) - HybridJoin Morrison Mahoney LLP as a Full-Time Associate ... Phone StipendAssociate Education ProgramWe invite you to advance your career within a flexible and ...

Beltone New England

Front Desk Associate

Manchester, CT

$18 - $21/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Manchester, CT ... Schedule patient appointments either in person or over the phone * Maintain patient's files abiding ...

Core Ventures

Sales Associate

Canton, CT · On-site

$21/hr

Sales Associate | Fitness Sales | Customer Service | Membership Sales | StretchLab Canton Now ... phone calls, text messages, and email * Manage front desk operations, scheduling, and client check ...

StretchLab

Sales Associate

Canton, CT · On-site

$21/hr

Sales Associate | Fitness Sales | Customer Service | Membership Sales | StretchLab Canton Now ... phone calls, text messages, and email * Manage front desk operations, scheduling, and client check ...

Beltone New England

Front Desk Associate

Manchester, CT · On-site

$18 - $21/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Manchester, CT ... Schedule patient appointments either in person or over the phone * Maintain patient's files abiding ...

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All JobsPhone Associate JobsPhone Associate Jobs in Bloomfield, CT

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.
Phone Associate jobs near you

Scheduling Associate I

Enfield, CT • On-site

Radiology Associates of Hartford PC
Outpatient Health Care • 51 - 200 employees
Learn more about Radiology Associates of Hartford PCexternal

$14.75 - $20.25/hr

Other

Posted 10 days ago

Job description

Job Description
Job Description
Description:

POSITION SUMMARY

Responsible for scheduling, canceling, and rescheduling of patient exams for multiple imaging center locations by collecting and processing accurate patient demographics and clinical information in accordance with Radiology Associates of Hartford protocol pertinent to the requested exam. Responsibilities are performed via phone and computer in a call center setting with a high volume of daily calls and fax requests from patients and/or referring physician offices. Performs other related duties with the job classification or organizations as necessary or as assigned by management.


ESSENTIAL RESPONSIBILITIES

  • Accept a high volume of inbound calls and schedule patient exams according to physician RX orders with the ability to balance scheduling priority and patient need aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
  • Complete outbound calls to schedule patient exams when a RX is received on unscheduled patients aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
  • Follow up on all patient and referring physician inquiries.
  • Respond to all calls with courtesy and professionalism.
  • Consult with referring physician offices to ensure written and/or electronic orders (RX) exist and obtain them as needed; verify completeness of RX once written or electronic RX is received.
  • Manage and escalate priority issues; route calls and questions to appropriate resources.
  • Communicate relevant information to the scheduling team lead, supervisor and/or management to maintain continuity of care.
  • Assure that patient rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained.
  • Maintain confidentiality of all classified and sensitive information and records, including patient care information by the Health Insurance Portability and Accountability Act (HIPAA).
  • Attend and participate in seminars, in-service educational classes, staff meetings and on-the-job training programs as required.
  • Work and manage outbound work queues.
  • Maintain and optimize existing schedules daily.
  • Provide job-shadowing, including answering questions, as needed.
  • All other duties as assigned.
Requirements:

KNOWLEDGE & SKILLS

  • Required: Proven track record of accurate and efficient work
  • Required: Computer experience and ability to type a minimum of 35 wpm

EDUCATION & EXPERIENCE

  • Required: High School Diploma or GED
  • Required: Medical Terminology
  • Preferred: Radiology Scheduling

WORK ENVIRONMENT

This position is based in a healthcare facility that provides patient care services in a fast-paced and team-oriented environment. Employees may work in various clinical or administrative areas depending on their role.


Radiology Associates is an Equal Opportunity Employer

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