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Phase One Call Center Jobs (NOW HIRING)

EmergeOrtho

Call Center Specialist

Greensboro, NC · On-site

$16.25 - $20.25/hr

Description Join EmergeOrtho as a Call Center Specialist - Hiring Immediately! EmergeOrtho is ... Apply today and help shape the future of orthopedic care - one call at a time! Requirements ...

RWDY Inc

One-Call Operator

Carlsbad, NM · On-site

$59.25/hr

Job Title One-Call Operator Compensation $59.25/hr Location Carlsbad, NM 88220 Delaware Basin Schedule 5x2; Monday-Friday 10-hour days On-call weekend rotation every 9 weeks Start Date 6/22/26 ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions ...

RemX

Be Seen First

Call Center Member Service Representative (Hybrid)

Warminster, PA · On-site

$22.45/hr

... the phase: Breakdown: * 30 days with the trainer (in-person & remote) * 30 days of call center ... Ensure adherence to all compliance and regulatory requirements Qualifications * 1-3 years of ...

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the ... Apply today and help shape the future of orthopedic care - one call at a time! Requirements ...

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the ... Apply today and help shape the future of orthopedic care - one call at a time! Requirements ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Manage day-to-day operations of the 2-1-1 call center, including staff scheduling and monitoring of call volume and services. * Maintain high level understanding of health and human services network ...

RWDY Inc

One-Call Operator

Carlsbad, NM · On-site

$59.25/hr

Job Title One-Call Operator Compensation $59.25/hr Location Carlsbad, NM 88220 Delaware Basin Schedule 5x2; Monday-Friday 10-hour days On-call weekend rotation every 9 weeks Start Date 6/22/26 ...

Menard, Inc

Call Center

Eau Claire, WI

$18.25/hr

Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you ...

RWDY

One-Call Operator

Carlsbad, NM

$59.25/hr

Job Title One-Call Operator Compensation $59.25/hr Location Carlsbad, NM 88220 Delaware Basin Schedule 5x2; Monday-Friday 10-hour days On-call weekend rotation every 9 weeks Start Date 6/22/26 ...

Menards, Inc.

Call Center

Eau Claire, WI · On-site

$18.25/hr

Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

... - 1+ years of experience as a Customer Service Representative or in a similar call center role - Strong communication and interpersonal skills - Excellent problem-solving and critical thinking ...

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Phase One Call Center information

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$10

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How much do phase one call center jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for phase one call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are Phase One Call Center jobs?

Phase One Call Center jobs typically refer to entry-level customer service positions where employees handle the initial contact with customers, often by phone, email, or chat. These roles are responsible for answering basic inquiries, providing information, and routing calls or issues to the appropriate departments. Employees in these positions are expected to have strong communication skills and a customer-focused attitude. Phase One positions are often a starting point for a career in customer service or within a specific company, offering training and advancement opportunities.

What are the key skills and qualifications needed to thrive as a Phase One Call Center Representative, and why are they important?

To thrive as a Phase One Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically required. Outstanding interpersonal skills, patience, and resilience under pressure help representatives stand out in this role. These skills ensure efficient customer service, accurate issue resolution, and a positive experience for both clients and the organization.

What is the difference between Phase One Call Center vs Customer Service Representative?

AspectPhase One Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall center setting, fast-pacedOffice or remote, customer-facing
Employer & IndustryCall centers, telecom, techVarious industries, retail, finance
Common Search & ComparisonCustomer support roles in call centersCustomer service jobs, support roles

Phase One Call Center roles focus on handling inbound or outbound calls within a call center environment, often involving technical or product support. Customer Service Representatives may work in similar settings but can also operate in retail or office environments, providing direct customer assistance. Both roles require strong communication skills and training, but the specific duties and work settings can differ slightly.

What are some common challenges faced in a Phase One Call Center role, and how can they be managed?

In a Phase One Call Center role, team members often encounter high call volumes, handling a wide variety of customer inquiries or issues in quick succession. Managing stress and maintaining a positive, helpful demeanor can be challenging, especially during peak times. Effective time management, clear communication, and utilizing available resources (like call scripts and support from supervisors) are essential for success. Regular team meetings and feedback sessions also help staff share best practices and stay motivated in a fast-paced environment.
Patient Call Center Representative

Patient Call Center Representative

Texas Tech University Health Sciences Center, El Paso

El Paso, TX • On-site

$14.50 - $18/hr

Full-time

Posted 15 days ago

Texas Tech University Health Sciences Center rating

6.8

Company rating: 6.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

384th of 534 rated colleges and universities

Job description

Position Description
Responds efficiently and effectively to patients, healthcare professionals, university staff members, insurance companies, and the general public via multi-line phones and various electronic means in a busy call center. Provides a positive first impression to customers, offering one call resolution when within scope.
Major/Essential Functions
  • Provide scheduling support for multiple outpatient clinics.
  • Obtain and enter demographic and insurance coverage information.
  • Verify and update patient information, ensuring all events are documented in the patient's electronic medical record in accordance with departmental requirements.
  • Protect the financial integrity of TTUHSC El Paso by discussing insurance eligibility, payment options and screening for eligibility.
  • Proactively contact patients to follow up on missed appointments, or remind them of upcoming visits.
  • Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction, compliance with treatment plans, or adherence to follow-up care instructions.
  • Utilize professional and timely problem-solving skills to connect the caller with appropriate staff and/or services in the event of issues/concerns are outside of the Patient Call Center Representative's scope.
  • Develop and maintain knowledge of the full range of services offered by TTUHSC El Paso/Texas Tech Physicians.
  • Assist in the gathering of information, updating and maintaining the departments' database for the Contact Center.
  • Ensure the confidentiality of all patients, applications, records, and information received. Maintains knowledge of, and adheres to all HIPAA standards of privacy and confidentiality.
  • Respond to patient complaints/concerns in a professional manner, escalating as appropriate and/or directed.
  • Collaborate with and across all healthcare team to facilitate and ensure a positive and seamless patient experience.
  • Participate in training and professional development activities to stay current on healthcare industry trends and best practices.
  • Consistently meet established performance metrics and goals as determined by clinical operations leadership.
  • Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.).
  • Personally demonstrate, display and act in accordance with TTUHSC EP's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's ambassador while actively promoting and encouraging staff across the institution.
  • Remains current with all licensure, certifications and mandatory compliances and trainings required of this position.
  • Perform all other duties as assigned.

Preferred Qualifications
  • Excellent communication (written and verbal) and interpersonal skills.
  • Demonstrated ability to respond to inquiries and concerns effectively, professionally, and in a timely manner.
  • Previous experience in a healthcare call center.
  • Previous experience performing complex patient scheduling.
  • Knowledge of basic medical terminology.
  • Experience with Electronic Health Record (EHR) Systems or healthcare scheduling software.
  • Bilingual- English and Spanish.

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Required Qualifications
  • High school diploma or GED.
  • One (1) year customer service, multi-line call agent and/or call center experience.
  • Healthcare setting preferred.

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

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