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Phase One Call Center Jobs (NOW HIRING)

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

The early phase and "first in human" trials are the first step in testing these novel treatments in humans. At Parexel, the Call Center Agent is a business crucial role in ensuring panels of ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

The early phase and "first in human" trials are the first step in testing these novel treatments in humans. At Parexel, the Call Center Agent is a business crucial role in ensuring panels of ...

Parexel

Call Center Agent

Glendale, CA

$20 - $23/hr

The early phase and "first in human" trials are the first step in testing these novel treatments in humans. At Parexel, the Call Center Agent is a business crucial role in ensuring panels of ...

iQuor

Call Center Representative

Charlotte, NC · On-site

$14.50/hr

April 1, 2026 * Training Starts: April 6, 2026 * Training hours onsite: M-F, 8am-4:30pm ... Understand and strive to meet or exceed call center metrics while providing excellent and ...

iQuor

Call Center Representative

Charlotte, NC

$14.50/hr

April 1, 2026 * Training Starts: April 6, 2026 * Training hours onsite: M-F, 8am-4:30pm ... Understand and strive to meet or exceed call center metrics while providing excellent and ...

Landings Credit Union

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

We're seeking for an energetic, people-first Call Center Representative to join our team! If you ... Apply today and start making a difference one call at a time! Please visit our careers page to see ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

Associate degree preferred * 1-2 years of experience in healthcare, call center, or patient access roles preferred * Experience with eClinicalWorks (eCW) strongly preferred * Strong computer skills ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$17.75 - $22/hr

Associate degree preferred * 1-2 years of experience in healthcare, call center, or patient access roles preferred * Experience with eClinicalWorks (eCW) strongly preferred * Strong computer skills ...

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How much do phase one call center jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for phase one call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are Phase One Call Center jobs?

Phase One Call Center jobs typically refer to entry-level customer service positions where employees handle the initial contact with customers, often by phone, email, or chat. These roles are responsible for answering basic inquiries, providing information, and routing calls or issues to the appropriate departments. Employees in these positions are expected to have strong communication skills and a customer-focused attitude. Phase One positions are often a starting point for a career in customer service or within a specific company, offering training and advancement opportunities.

What are the key skills and qualifications needed to thrive as a Phase One Call Center Representative, and why are they important?

To thrive as a Phase One Call Center Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically required. Outstanding interpersonal skills, patience, and resilience under pressure help representatives stand out in this role. These skills ensure efficient customer service, accurate issue resolution, and a positive experience for both clients and the organization.

What is the difference between Phase One Call Center vs Customer Service Representative?

AspectPhase One Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall center setting, fast-pacedOffice or remote, customer-facing
Employer & IndustryCall centers, telecom, techVarious industries, retail, finance
Common Search & ComparisonCustomer support roles in call centersCustomer service jobs, support roles

Phase One Call Center roles focus on handling inbound or outbound calls within a call center environment, often involving technical or product support. Customer Service Representatives may work in similar settings but can also operate in retail or office environments, providing direct customer assistance. Both roles require strong communication skills and training, but the specific duties and work settings can differ slightly.

What are some common challenges faced in a Phase One Call Center role, and how can they be managed?

In a Phase One Call Center role, team members often encounter high call volumes, handling a wide variety of customer inquiries or issues in quick succession. Managing stress and maintaining a positive, helpful demeanor can be challenging, especially during peak times. Effective time management, clear communication, and utilizing available resources (like call scripts and support from supervisors) are essential for success. Regular team meetings and feedback sessions also help staff share best practices and stay motivated in a fast-paced environment.
Pharmacy Call Center Representative

Pharmacy Call Center Representative

SUNY Upstate Medical University

Syracuse, NY

$15.75 - $19.75/hr

Other

Posted 13 days ago

SUNY Upstate Medical University rating

8.4

Company rating: 8.4 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

64th of 532 rated colleges and universities

Job description

Job Summary:

The Pharmacy Call Center Representative answers all incoming lines to the Call Center (phone, web chat, email, fax, text) for all outpatient pharmacy locations. By utilizing directories and active listening, the Representative will accurately and efficiently discern the callers needs and appropriately assist. The incumbent will utilize several information systems and will interact with all outpatient pharmacy areas. Assists callers with complaints by gathering information to send a message to the appropriate Associate Director of Pharmacy via e-mail or phone. Provide one call resolution, demonstrating excellent customer service and problem-solving skills, while assisting customers and providing general information about outpatient pharmacy programs and services. Presents a positive responsive image to all callers, be articulate, and demonstrate excellent customer service skills while building a rapport with callers from diverse cultural backgrounds. The incumbent must also maintain professional tone, spoken and written, at all times.

Minimum Qualifications:

Associate's degree and two years of relevant health care or call center experience (preferably in a pharmacy, hospital or medical call center setting) or equivalent combination of education and experience required. National Pharmacy Technician Certification within 18 months of hire required. Excellent written/oral communication, interpersonal, organizational, conflict resolution, and computer skills required. Ability to multitask.

Preferred Qualifications:

Experience with healthcare insurance prior authorization/coding and performing insurance carrier/managed care review preferred.

Work Days:

Monday - Friday between 8:00am and 6:00pm Holidays and weekends as needed based on operational need.

Message to Applicants:

Recruitment Office: Human Resources

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