Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
New
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
New
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
New
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
New
Pharmacy Tech Customer Service information
See salary details
$16.83 - $17.18
1% of jobs
$17.18 - $17.53
9% of jobs
$17.53 - $17.88
7% of jobs
$18.15 is the 25th percentile. Wages below this are outliers.
$17.88 - $18.23
9% of jobs
$18.23 - $18.58
22% of jobs
The median wage is $18.60 / hr.
$18.58 - $18.92
13% of jobs
$19.15 is the 75th percentile. Wages above this are outliers.
$18.92 - $19.27
21% of jobs
$19.27 - $19.62
9% of jobs
$19.62 - $19.97
2% of jobs
$19.97 - $20.32
4% of jobs
$20.32 - $20.67
2% of jobs
$16
$18
$20
How much do pharmacy tech customer service jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for pharmacy tech customer service in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $18.75 per hour, depending on experience, location, and employer.
What are Pharmacy Tech Customer Service jobs?
Pharmacy Tech Customer Service jobs involve assisting pharmacists in dispensing medications, managing customer inquiries, and providing support to patients both in person and over the phone. These roles require strong communication skills, attention to detail, and knowledge of pharmacy operations. Pharmacy techs also handle prescription processing, insurance claims, and help ensure customers understand their medications and any related instructions.
What are the key skills and qualifications needed to thrive as a Pharmacy Tech Customer Service representative, and why are they important?
To thrive as a Pharmacy Tech Customer Service representative, you need knowledge of pharmacy operations, medication safety, and customer service principles, typically supported by a high school diploma and, in some states, pharmacy technician certification. Familiarity with pharmacy management software, prescription processing systems, and point-of-sale platforms is commonly required. Strong communication, attention to detail, and problem-solving skills help you effectively assist customers and collaborate with pharmacists. These skills ensure accurate prescription handling, regulatory compliance, and a positive customer experience in a fast-paced environment.
What is the difference between Pharmacy Tech Customer Service vs Pharmacy Technician?
| Aspect | Pharmacy Tech Customer Service | Pharmacy Technician |
|---|---|---|
| Certifications | Often requires pharmacy technician certification | Requires national certification (e.g., PTCB or NHA) |
| Work Environment | Customer service settings, retail pharmacies, call centers | Pharmacies, hospitals, healthcare facilities |
| Job Responsibilities | Assisting customers, answering questions, processing prescriptions | Preparing medications, verifying prescriptions, managing inventory |
Pharmacy Tech Customer Service roles focus on assisting customers and handling inquiries, often in retail or call center environments, while Pharmacy Technicians perform technical tasks like medication preparation and prescription management. Both roles require certification and are integral to pharmacy operations, but they differ mainly in technical responsibilities versus customer interaction.
How does a Pharmacy Tech Customer Service role typically collaborate with pharmacists and other healthcare professionals?
Pharmacy Tech Customer Service professionals work closely with pharmacists by assisting in prescription processing, handling customer inquiries, and ensuring medication accuracy. They often serve as the first point of contact for patients, relaying important information to pharmacists and clarifying prescription details with healthcare providers when needed. This role requires strong communication skills, as effective collaboration with both the pharmacy team and external medical staff ensures safe and efficient patient care.
What cities are hiring for Pharmacy Tech Customer Service jobs? Cities with the most Pharmacy Tech Customer Service job openings:
Who are the top companies hiring for Pharmacy Tech Customer Service jobs? The top employers for Pharmacy Tech Customer Service jobs are:
Walgreens rating
5.5
Based on 2,096 frontline employees who took The Breakroom Quiz
87th of 99 rated pharmacies
Job description
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US