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Pharmacy Tech Customer Service Jobs (NOW HIRING)

Pharmacy Tech

Plano, TX ยท On-site

$16.75 - $20.50/hr

We also offer complete women's and children's services. This includes a high-risk antepartum unit ... apply for our Pharmacy Tech opening. We promptly review all applications. Highly qualified ...

Pharmacy Tech

Blue Springs, MO ยท On-site

$16.50 - $20/hr

Customer service and patient support * Supporting workflow efficiency and meeting promised ... Minimum of 3 years of pharmacy technician experience , preferably in a customer-facing role

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Pharmacy Tech Customer Service information

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How much do pharmacy tech customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for pharmacy tech customer service in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $18.75 per hour, depending on experience, location, and employer.

What are Pharmacy Tech Customer Service jobs?

Pharmacy Tech Customer Service jobs involve assisting pharmacists in dispensing medications, managing customer inquiries, and providing support to patients both in person and over the phone. These roles require strong communication skills, attention to detail, and knowledge of pharmacy operations. Pharmacy techs also handle prescription processing, insurance claims, and help ensure customers understand their medications and any related instructions.

What are the key skills and qualifications needed to thrive as a Pharmacy Tech Customer Service representative, and why are they important?

To thrive as a Pharmacy Tech Customer Service representative, you need knowledge of pharmacy operations, medication safety, and customer service principles, typically supported by a high school diploma and, in some states, pharmacy technician certification. Familiarity with pharmacy management software, prescription processing systems, and point-of-sale platforms is commonly required. Strong communication, attention to detail, and problem-solving skills help you effectively assist customers and collaborate with pharmacists. These skills ensure accurate prescription handling, regulatory compliance, and a positive customer experience in a fast-paced environment.

What is the difference between Pharmacy Tech Customer Service vs Pharmacy Technician?

AspectPharmacy Tech Customer ServicePharmacy Technician
CertificationsOften requires pharmacy technician certificationRequires national certification (e.g., PTCB or NHA)
Work EnvironmentCustomer service settings, retail pharmacies, call centersPharmacies, hospitals, healthcare facilities
Job ResponsibilitiesAssisting customers, answering questions, processing prescriptionsPreparing medications, verifying prescriptions, managing inventory

Pharmacy Tech Customer Service roles focus on assisting customers and handling inquiries, often in retail or call center environments, while Pharmacy Technicians perform technical tasks like medication preparation and prescription management. Both roles require certification and are integral to pharmacy operations, but they differ mainly in technical responsibilities versus customer interaction.

How does a Pharmacy Tech Customer Service role typically collaborate with pharmacists and other healthcare professionals?

Pharmacy Tech Customer Service professionals work closely with pharmacists by assisting in prescription processing, handling customer inquiries, and ensuring medication accuracy. They often serve as the first point of contact for patients, relaying important information to pharmacists and clarifying prescription details with healthcare providers when needed. This role requires strong communication skills, as effective collaboration with both the pharmacy team and external medical staff ensures safe and efficient patient care.
What cities are hiring for Pharmacy Tech Customer Service jobs? Cities with the most Pharmacy Tech Customer Service job openings:
Who are the top companies hiring for Pharmacy Tech Customer Service jobs? The top employers for Pharmacy Tech Customer Service jobs are:

Lead Pharmacy Tech - Pharmacy

Health First Shared Services

Palm Bay, FL โ€ข On-site

$15 - $18.25/hr

Other

Re-posted 26 days ago


Job description

Lead Pharmacy Technician

The Lead Pharmacy Tech provides superior quality, competitive value and outstanding service by:

  1. Providing technical advice and assistance to pharmacy tech supervisor
  2. Mentoring & training pharmacy technicians
  3. Being able to expertly perform all tasks a regular pharmacy technician will perform
  4. Assisting Pharmacists in medication preparation and distribution
  5. Maintaining drug inventory maintaining patient records.

Primary Accountabilities:

  • Technical advisor and assistant to Pharmacy Tech Supervisor
  • Pharmacy Technician Trainer & Mentor
  • Assist Pharmacy Tech Supervisor with daily and bi-weekly scheduling
  • Provide input and attends management and staff meetings
  • Keeps pharmacy areas clean, neat, and well organized
  • Keeps pharmacy equipment clean
  • Help maintain an accurate inventory
  • Be available to staff and/or members for questions, comments concerns

Customer Experience:

  • Delivers medication and supplies to patients and associates
  • Answers requests at the window and coordinates stat deliveries if the need arises

Stewardship:

  • Participates in maintaining an accurate inventory
  • Ensures that prescriptions that are 10 days or older are put back into the inventory
  • Helps maintain accurate controlled narcotic inventory
  • Carry out all special projects and mandates assigned by management

Qualifications Required:

  • National pharmacy technician certification by the PCTB or ExCPT required
  • Current State of Florida Pharmacy Technician registration or current State of Florida Pharmacy Intern registration required
  • Technician staff scheduling
  • Pharmacy Purchasing
  • Controlled Medications

Physical Demands:

  • Repetitive use of hands and fingers; good hand and wrist dexterity
  • Typing and/or computer work for 8-10 hours/day.
  • Good eyesight to read labels/prescriptions...
  • Good hearing to understand phone instructions/orders
  • Ability to work in noisy distracting atmosphere, to handle frequent interruptions, to
  • Adapt to changes in workload and work schedule.
  • Walk, bend, stoop, twist, sit, stand for long periods of time, 8-10 hours a day.
  • May require lifting and carrying light loads (Up to 40 lbs.)

Mental Demands:

  • Ability to work independently
  • Patience
  • Leadership
  • Positive attitude
  • Cooperation
  • Works well with others
  • Friendly
  • Problem solving skills
  • Analytical skills
  • Attention to detail - thoroughness
  • Attention to accuracy
  • Organized
  • Good communications skills (orally and in writing)
  • Ability to handle and work well under stress
  • Good listening skills
  • Good social skills
  • Perform multiple tasks at one time

About Health First:

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule: Full-Time

Shift Times: Variable

Paygrade: PG-PG-32