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Pharmaceutical Technical Support Jobs (NOW HIRING)

GEA Group

WI · On-site

Would you like to work in an international environment where you support leading pharmaceutical and ... Join our newly established Technical Service Support team and help customers maximize the ...

Novartis

Technical Trainer

Morris Plains, NJ · On-site

$84K - $126K/yr

... support, site management Requirements: • Bachelor's degree with 2+ years of work experience in the pharmaceutical industry or equivalent • 1+ year/s of related pharmaceutical technical training ...

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Pharmaceutical Technical Support information

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$14

$26

$44

How much do pharmaceutical technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for pharmaceutical technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is pharmaceutical technical support?

Pharmaceutical Technical Support refers to professionals who provide technical assistance and expertise to healthcare providers, pharmacies, and patients regarding pharmaceutical products, equipment, and software. They help resolve issues related to drug usage, storage, regulatory compliance, and specialized pharmaceutical technologies. These specialists may also train staff, troubleshoot product issues, and ensure that pharmaceutical products are used safely and effectively according to industry standards.

What skills and qualifications are needed for pharmaceutical technical support?

To thrive as a Pharmaceutical Technical Support specialist, you need a solid understanding of pharmaceutical products, regulatory standards, and scientific troubleshooting, often backed by a degree in pharmacy, chemistry, or a related field. Familiarity with CRM systems, laboratory information management systems (LIMS), and relevant industry certifications is highly beneficial. Strong communication, problem-solving abilities, and attention to detail help you effectively address client inquiries and coordinate with cross-functional teams. These skills and qualities are vital to ensure accurate technical guidance, customer satisfaction, and compliance with regulatory requirements in the pharmaceutical industry.

How does pharmaceutical technical support collaborate with research and production teams?

Pharmaceutical Technical Support professionals play a key role in bridging communication between research scientists, production staff, and quality assurance teams. Their daily responsibilities often include troubleshooting technical issues on the production floor, providing guidance on equipment usage, and ensuring that processes comply with regulatory standards. Effective collaboration involves attending cross-functional meetings, documenting technical solutions, and translating complex technical data for non-technical team members. This close teamwork helps streamline operations and maintain high standards of product quality and safety.

What is the difference between Pharmaceutical Technical Support vs Pharmaceutical Quality Control?

AspectPharmaceutical Technical SupportPharmaceutical Quality Control
Required CredentialsDiploma or Bachelor's in Pharmacy, Chemistry, or related fieldDiploma or Bachelor's in Chemistry, Pharmacy, or related discipline
Work EnvironmentManufacturing plants, laboratories, technical service departmentsLaboratories, testing facilities, quality assurance departments
Employer & Industry UsagePharmaceutical companies, biotech firms, contract manufacturingPharmaceutical companies, quality assurance labs, regulatory agencies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsComparing quality control roles, certifications, and job functions

Pharmaceutical Technical Support focuses on assisting manufacturing processes, troubleshooting equipment, and ensuring production runs smoothly. In contrast, Pharmaceutical Quality Control emphasizes testing, analyzing, and ensuring the quality of pharmaceutical products. Both roles require similar educational backgrounds and are integral to pharmaceutical manufacturing, but they serve different functions within the industry.

What are the career opportunities in pharmaceutical technical support?

Career opportunities in pharmaceutical technical support include roles such as technical support specialists, quality assurance analysts, validation engineers, and regulatory compliance coordinators. These positions often require knowledge of pharmaceutical manufacturing processes, troubleshooting skills, and familiarity with industry regulations and tools like laboratory instruments and software. Advancement can lead to supervisory or managerial roles within manufacturing, quality, or regulatory departments.

What cities are hiring for Pharmaceutical Technical Support jobs?

Cities with the most Pharmaceutical Technical Support job openings:

What are popular job titles related to Pharmaceutical Technical Support jobs?

For Pharmaceutical Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Pharmaceutical Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Senior Technical Support Engineer

Portsmouth, NH • On-site

Loftware, Inc.
Software Development • 51 - 200 employees
Learn more about Loftware, Inc.external

$95K - $120K/yr

Other

Posted 6 days ago

Job description

At Loftware,It’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry.

Job Title:

Senior Technical Support Engineer

Possible locations:

Portsmouth, NH, USA (Hybrid) or Remote (U.S.-based candidates working EST hours)

Please note:

Visa sponsorship is not available for this role.

Compensation:

This role is offered at a salary range of $95,000-$120,000 annually, commensurate with experience and qualifications. In addition to base salary, eligible employees will be offered a comprehensive benefits package.

Position summary:

The Senior Technical Support Engineer (TSE) serves as a trusted technical advisor to customers while providing advanced troubleshooting, leadership, and subject‑matter expertise across Loftware products and related technologies.

Responsibilities:
  • Take the lead on complex customer issues and conduct customer‑facing meetings on short notice.
  • Triage, troubleshoot, escape, and resolve customer support tickets with strong ownership and urgency.
  • Analyze logs, service behavior, and customer environments to identify root causes.
  • Utilize product domain expertise to guide customers as a trusted technical advisor.
  • Support onboarding and customer handovers.
Knowledge & Product Contribution:
  • Identify common questions and create Knowledge articles.
  • Reproduce, document, and elevate defects to product development teams.
  • Communicate feedback and feature needs to Product and Engineering.
  • Improve processes, documentation, and workflows.
  • Mentor and train Support team members.
  • Lead or participate in projects supporting the global support model.
  • Assist in onboarding new team members.
  • Understanding of Windows/Linux OS, logging, configuration, drivers.
  • Understanding of printer communication.
  • Basic understanding of log analysis and cloud environments.
  • Ability to troubleshoot complex issues remotely.
  • Cloud knowledge; AWS/Azure highly regarded.
  • Ability to prioritize based on severity and business impact.
  • Understanding of KCS methodology.
  • Strong organizational and time‑management skills.
Requirements:
  • BS/BA in Computer Science or related field preferred.
  • Strong written and verbal communication.
  • Excellent interpersonal skills.
  • Experience leading initiatives and projects.
Why Join Us?

Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.

Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.

We use the power of the global team.

We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We Win with Inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About us We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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