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Pharmaceutical Service Manager Jobs (NOW HIRING)

TSI, Inc.

Service Manager

Shoreview, MN · On-site

... pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of ... Service Manager at TSI The Service Manager provides strategic and operational leadership for TSI ...

icon Mechanical

Service Manager

Granite City, IL · On-site

$130K - $160K/yr

Service Manager icon Mechanical is seeking qualified professionals to join our Service Department ... pharmaceutical, automotive, and education. icon has the capacity to perform projects where the ...

M. G. Newell Corporation

The Service Manager develops and executes Service strategy, strengthens customer relationships ... pharmaceutical and personal care industries. With divisions in Greensboro, North Carolina;

R.E. Mason

Service Manager

Charleston, SC · On-site

The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food ... Alternative/Hybrid Work Schedules General Description The Mechanical Services Service Manager ...

IMA S.p.A.

Technical Service Manager

Winterville, NC · On-site

$104K - $104K/yr

IMA Life North America is part of IMA Life , a business unit focusing on the pharmaceutical sector ... Manage a team of technicians, engineers, administrative support, etc. Technical and Customer ...

Environmental Air Systems, Inc.

Summary The Service Manager is responsible for the overall business results for their assigned team ... Combined we are vertically integrated and serve markets such as Healthcare, Pharmaceuticals ...

StateServ

Fulfillment Pharmacist - Memphis, TN

Memphis, TN · On-site

$52 - $62.50/hr

Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients ...

Licking Memorial Hospital

Oncology Pharmacist

Newark, OH · On-site

Provides a pharmaceutical service and education for a patient population that includes ages ranging ... Communicate with and assist pharmacy management on oncology related initiatives. * Monitor patient ...

StateServ

Fulfillment Pharmacist - Memphis, TN

Memphis, TN · On-site

$52 - $62.50/hr

Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients ...

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Pharmaceutical Service Manager information

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How much do pharmaceutical service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for pharmaceutical service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Pharmaceutical Service Manager jobs?

For Pharmaceutical Service Manager jobs, the most frequently searched job titles are:

Service Manager

Shoreview, MN • On-site

TSI, Inc.
Business Management Consulting • 1 - 5K employees
Learn more about TSI, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Transworld Systems Inc. rating

4.8

Company rating: 4.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

60th of 72 rated call and contact centers

Job description

Who Are We?Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers' problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.
Service Manager at TSI
The Service Manager provides strategic and operational leadership for TSI's Shoreview Service organization, including repair, calibration, and field service operations. Reporting to the Vice President of Quality and Customer Experience, this position is responsible for ensuring a best-in-class customer experience through the delivery of safe, efficient, and high-quality technical service solutions.
The Service Manager leads service supervisors and service engineers while providing overall direction for service operations. This role is accountable for service performance, customer satisfaction, organizational capability, process excellence, and the continuous improvement of service offerings. The position partners closely with Service Marketing, Sales, Customer Support, Quality, Engineering, and Operations to support customer success and drive business growth.
What Will You Do?
To grow and build a successful career with TSI, you will be responsible for:
  • Develop and execute service strategies, goals, and performance measures that support business growth, customer satisfaction, and continuous improvement.
  • Lead end-to-end service work operations, including instrument check-in, repair, calibration, field service delivery, and return, ensuring throughput, quality, responsiveness, and turnaround-time targets are consistently met.
  • Establish and monitor service performance, customer feedback, and operational metrics to identify trends, drive improvement initiatives, and achieve business objectives.
  • Lead the resolution of escalated customer concerns and partner cross-functionally to improve service delivery and customer outcomes.
  • Establish and maintain service processes, policies, systems, and quality standards that support operational excellence, safety, and compliance.
  • Collaborate with Service Marketing, Sales, Customer Support, Quality, Engineering, and Operations teams to align service strategies and support organizational objectives, including representing service requirements in the New Product Development process.
  • Lead, coach, and develop Service Supervisors and Service Engineers while fostering a culture of accountability, collaboration, and customer focus.

Supervisory Responsibilities
This role has direct supervisory responsibilities for Service Supervisors and Engineers.
  • Recruit, develop, and retain a high-performing service team.
  • Establish performance expectations and provide ongoing coaching, feedback, and development opportunities.
  • Conduct performance evaluations and support compensation and talent planning processes.
  • Foster employee engagement, accountability, and professional growth.
  • Build capabilities through training, mentoring, and knowledge sharing.

What Do You Need?
Required
  • Bachelor's degree in Engineering, Operations Management, or a related field.
  • 7+ years of progressive experience in manufacturing or service operations, field service, repair, calibration, technical support, or related customer-facing technical environment.
  • Minimum of 3 years of people leadership experience, including experience leading technical teams and/or front-line leaders.
  • Experience developing service/operations strategies, operational performance metrics, and continuous improvement initiatives that drive customer and business outcomes.
  • Experience utilizing CRM, ERP, and/or service management systems to manage operations, evaluate performance and support decision-making.

Desired
  • Bachelor's degree in Engineering.
  • Lean, Six Sigma, or related continuous improvement certification.
  • Experience supporting instrumentation, scientific, or other technical products.
  • Working knowledge of ISO 9001 and ISO 17025.
  • Experience using SAP.

Knowledge
  • Knowledge of service operations, field service delivery, repair, calibration, and technical support environments.
  • Knowledge of customer service principles, escalation management, and customer experience best practices.
  • Knowledge of continuous improvement methodologies, performance metrics, and operational excellence principles.
  • Knowledge of budgeting, resource planning, and operational reporting.

Travel
Limited travel is expected for this position. Estimated at less than 5% of time.
What Can We Give You?At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day: We want our employees to be comfortable at work, and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.
Pay & Benefits:
Competitive market salary from $130,000 - $150,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
Benefits:
  • Health Insurance: Comprehensive medical, dental, and vision coverage.
  • Retirement Plan: 401(k) with company match.
  • Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
  • Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.

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