Pets Best Insurance Jobs in Washington (NOW HIRING)

Location: Chantilly, VA 20151
Employment Type: Full-Time
Clearance: Active TS/SCI with Full Scope Polygraph required

We are seeking a Cloud Engineer with strong programming and technical support experience to support mission-critical broadcast systems for a government customer in Chantilly, VA. This role will provide hands‑on engineering, troubleshooting, automation, and cloud-based support for customer broadcast platforms and related infrastructure.

The ideal candidate will have experience supporting cloud environments, developing scripts or software solutions, troubleshooting complex systems, and working closely with technical teams to ensure reliable system performance. This position is well suited for an engineer who enjoys solving technical problems, improving system efficiency, and supporting operational systems in a secure mission environment.

• Provide technical support for customer broadcast systems and related infrastructure.
• Support cloud-based systems, applications, and services used in broadcast operations.
• Troubleshoot system, application, network, and cloud infrastructure issues.
• Develop, maintain, and improve scripts, tools, and software solutions to support system operations.
• Assist with automation of recurring technical support, monitoring, deployment, and maintenance tasks.
• Collaborate with engineering, operations, software development, and customer teams to resolve technical issues.
• Monitor system performance, reliability, and availability across cloud and broadcast environments.
• Support configuration, deployment, maintenance, and optimization of cloud-hosted applications or services.
• Document technical procedures, troubleshooting steps, system configurations, and operational guidance.
• Identify opportunities to improve system performance, scalability, automation, and reliability.
• Support secure operations in accordance with customer and mission requirements.

• Experience providing technical support for complex enterprise systems.
• Cloud engineering experience in AWS, Azure, or similar cloud environments.
• Programming, scripting, or software development experience.
• Experience troubleshooting applications, infrastructure, and system performance issues.
• Experience working with Linux or Windows server environments.
• Understanding of cloud services, automation, networking, and system administration concepts.
• Ability to communicate technical issues clearly to engineering teams, customers, and stakeholders.
• Strong documentation, troubleshooting, and problem‑solving skills.

• Experience supporting broadcast systems, media systems, streaming platforms, or content delivery technologies.
• Experience supporting cloud‑native applications, APIs, microservices, or containerized environments.
• Experience with monitoring, logging, alerting, and system health tools.
• Experience supporting secure government, classified, or Intelligence Community environments.
• Experience with DevOps practices, CI/CD pipelines, or infrastructure‑as‑code tools.
• Experience working with databases, data pipelines, or backend application services.
• Experience improving reliability, availability, and scalability of operational systems.

This position offers a highly competitive, employer‑supported benefits package, including:

• 5 weeks of PTO plus birthday leave
• 11 floating holidays
• 401(k) with 10% employer contribution
• Multiple medical plan options through Anthem, including:
  • Platinum PPO national plan
  • Gold PPO national plan
  • Gold HMO HSA national plan
• Employer‑paid dental coverage through Delta Dental PPO Plus Premier
• Employer‑paid vision coverage through VSP / DeltaVision
• Employer‑paid Life and AD&D coverage at 2x salary, up to $400,000
• Optional voluntary Life and AD&D coverage from $10,000 to $500,000, not to exceed 5x salary
• Employer‑paid Short-Term Disability, covering 60% of salary up to $2,500
• Employer‑paid Long‑Term Disability, covering 60% of salary up to $10,000 per month
• Health Savings Account availability, depending on selected health plan
• $1,000 annual Lifestyle Savings Account
• $5,000 annual professional development reimbursement for degrees, training, and certifications
• $1,000 annual technology reimbursement
• Candidate referral bonus program, up to $10,000
• Discretionary profit sharing
• Discretionary performance bonus opportunities
• New contract bonus opportunities, up to $10,000
• Employer‑paid access to online training through Udemy and Paylocity
• Optional pet insurance through Pets Best
• Access to Working Advantage employee discounts and rewards programs at no cost

This is an excellent opportunity for a Cloud Engineer with programming experience to support critical broadcast systems in a secure mission environment. The selected candidate will help maintain, troubleshoot, automate, and improve cloud‑based systems that support reliable customer operations.