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Pet Resort Manager Jobs (NOW HIRING)

Pet Paradise

Mobile Resort Manager - Tampa

Tampa, FL · On-site

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused ... The Resort Manager will lead the daily operations of the resort, including staff oversight ...

Pawtown Pet Resort

Assistant General Manager

Spring, TX · On-site

$18/hr

At Pawtown Pet Resort, we're seeking a dynamic and dedicated Assistant Manager to help lead our team. If you thrive in a fast-paced, pet-friendly environment and enjoy making people (and pets) happy ...

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Pet Resort Manager information

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$28K

$81.5K

$233.5K

How much do pet resort manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for pet resort manager in the United States is $81,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What is the difference between Pet Resort Manager vs Pet Groomer?

AspectPet Resort ManagerPet Groomer
CredentialsExperience in pet care, management skillsGrooming certifications, cosmetology licenses
Work EnvironmentOversees resort operations, manages staffPerforms grooming services in salons or resorts
Industry UsageManagement role in pet care facilitiesSpecialized grooming services for pets
Search IntentManagement jobs in pet resortsPet grooming careers and services

The Pet Resort Manager focuses on overseeing daily operations, staff management, and ensuring guest satisfaction at pet resorts. In contrast, a Pet Groomer specializes in grooming and styling pets. While both roles require pet care knowledge, the manager handles broader business responsibilities, whereas groomers focus on grooming services.

What does a Pet Resort Manager do?

A Pet Resort Manager oversees the daily operations of a pet boarding facility, ensuring the safety, health, and well-being of all animals in their care. Their responsibilities include managing staff, coordinating pet care services, maintaining facility cleanliness, and handling customer inquiries. They may also develop business strategies, manage budgets, and ensure compliance with animal welfare regulations. Strong leadership, organizational, and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Pet Resort Manager, and why are they important?

To thrive as a Pet Resort Manager, you need a solid background in animal care, business management, and customer service, often supported by experience in veterinary or pet care facilities. Familiarity with pet care management software, basic first-aid certification for animals, and scheduling systems is typically required. Strong leadership, effective communication, and problem-solving skills help you manage staff, address client concerns, and ensure animal welfare. These skills are crucial for providing a safe, enjoyable environment for pets while maintaining efficient operations and high client satisfaction.

What are some of the main challenges a Pet Resort Manager faces in maintaining a safe and positive environment for both pets and staff?

One of the main challenges a Pet Resort Manager encounters is balancing the diverse needs and temperaments of various animals while ensuring consistent safety protocols are followed. Managing a team that may include pet care attendants, groomers, and front desk staff requires strong leadership and clear communication to handle emergencies or behavioral issues effectively. Additionally, keeping the facility clean and hygienic, addressing client concerns promptly, and staying updated on animal health regulations are ongoing responsibilities. Successful managers are proactive in training staff and fostering a cooperative, compassionate work environment.
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Pet Resort Manager jobs near you
Mobile Resort Manager - Orlando

Mobile Resort Manager - Orlando

Pet Paradise

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Description
WE ARE PET PEOPLE!
At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.
We are currently looking for an additional Resort Manager in the Orlando, Areaarea.
The Resort Manager will lead the daily operations of the resort, including staff oversight, customer experience, sales performance, and focusing on our pet guests' care and safety.
*Please note this role requires mobility. Qualified candidates will be open to travel (and potentially relocation) according to business needs.*
ESSENTIAL FUNCTIONS OF OUR RESORT MANAGER ROLE INCLUDE:
  • Leading the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety
  • Managing resort staffing by creating schedules, communicating staffing needs, adjusting schedules based on customer volume, adhering to labor budgets, and submitting timely payroll
  • Evaluating staffing levels, opening necessary requisitions, interviewing and providing candidate feedback, and overseeing resort hiring and terminations
  • Training and coaching resort team members based on company standards, policies, and procedures, delivering feedback in a constructive manner and promoting a collaborative environment
  • Recognizing talented team members and developing them for growth within the company through our internal leadership development programs
  • Keeping a high-level of communication through resort, regional, and corporate teams regarding resort operations and partnering with maintenance crew on any building or facility issues
  • Ensuring resort's compliance with all operational, safety, and related reporting protocols
  • Maintaining excellent customer service metrics such as NPS (Net Promoter Score) and reviews on Google and social media
  • Utilizing financial tools and analyzing financial reports to identify and address trends and issues in sales and performance
  • Managing labor and other resort costs, including but not limited to maintaining an appropriate supply inventory, while adhering to pre-established budgets
  • Calling customers before and after reservations and handling resort-level customer escalations
  • Organizing and maintaining policies and procedures for both back-of-house and front-of-house operations
  • Assisting new and current team members in completing their required courses and training guides, while also providing ongoing coaching and development
  • Preparing and delivering annual performance reviews to team members on a timely basis
  • Staying on top of email, phone, and other forms of operations, veterinary, and corporate communication, disseminating information to resort team as needed
  • Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive "off" days from week to week
  • Working onsite at the resort at least 3-4 weekend days per month and on holidays

QUALIFICATIONS TO BE A RESORT MANAGER:
  • 3-5 years of experience in a management role overseeing at least 20 to 30 employees
  • Bachelor's or Associate's degree (or equivalent) is preferred
  • Strong leadership, communication, and collaboration skills, including the ability to manage, train, guide, and motivate employees
  • Prior experience with interviewing, hiring, evaluating candidates, and assessing employee performance
  • Previous leadership experience in animal care, retail, restaurant, hospitality operations, or similar
  • Excellent organizational, time management, prioritization, and multitasking skills
  • Skilled with common computer software, including Microsoft Office Suite (Outlook, Word, Excel)
  • Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
  • Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
  • Valid driver's license and working motor vehicle

Check out our Perks & Benefits!
  • Complimentary Pet Day Camp - Bring your dog with you to work!
  • 30 Days of Complimentary Pet Boarding (non-holidays)
  • On-demand pay with DailyPay
  • Discounted Veterinary Care and Grooming Services (per location)
  • Dog/Cat Adoption Assistance
  • Fitness Reimbursement
  • Paid Time Off
  • 401(k) with company match
  • Health (with company-funded HSA option), Dental and Vision Insurance

ABOUT PET PARADISE
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

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