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Personal Lines Account Manager Jobs in Springfield, MA

Alera Group

Personal Lines Account Manager

Chicopee, MA · Hybrid

$55K - $75K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

OVERVIEW Alera Group is looking for a Personal Lines Property & Casualty Account Manager to join our team. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team ...

Hilbgroup

Commercial Lines Account Manager

Longmeadow, MA · Hybrid

$75K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Manager to join our team. This position will report to our agency located in Southborough, MA. Can also sit in ...

Trucordia

Personal Lines Producer

Stafford Springs, CT

$40K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... accounts * Serve as a subject matter expert in personal insurance products, staying current with ... Bachelor's degree in Business Management, Sales, Entrepreneurship, Marketing, or a related field of ...

Trucordia

Personal Lines Producer

Stafford Springs, CT

$40K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... accounts * Serve as a subject matter expert in personal insurance products, staying current with ... Bachelor's degree in Business Management, Sales, Entrepreneurship, Marketing, or a related field of ...

Trucordia

Personal Lines Producer

Stafford Springs, CT · On-site +1

$40K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... accounts * Serve as a subject matter expert in personal insurance products, staying current with ... Bachelor's degree in Business Management, Sales, Entrepreneurship, Marketing, or a related field of ...

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All JobsPersonal Lines Account JobsPersonal Lines Account Manager JobsPersonal Lines Account Manager Jobs in Springfield, MA

Personal Lines Account Manager information

See Springfield, MA salary details

$32.4K

$55.1K

$86.7K

How much do personal lines account manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for personal lines account manager in Springfield, MA is $55,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $60,800.00 per year, depending on experience, location, and employer.

What is a personal lines account manager?

A Personal Lines Account Manager is an insurance professional who manages insurance policies for individuals rather than businesses. They assist clients with selecting, purchasing, and maintaining personal insurance products such as auto, home, renters, and umbrella policies. Their responsibilities include answering client questions, processing policy changes, handling renewals, and ensuring customer satisfaction. They also serve as the main point of contact between clients and insurance carriers, helping clients understand their coverage options and claims processes.

What are the key skills and qualifications needed to thrive as a personal lines account manager?

To thrive as a Personal Lines Account Manager, you need a solid understanding of personal insurance products, policy underwriting, and client relationship management, typically supported by a state insurance license. Familiarity with agency management systems, quoting software, and CRM tools is often required. Exceptional communication, attention to detail, and problem-solving abilities help you build trust and efficiently address client concerns. These skills and qualifications ensure clients receive accurate coverage and excellent service, which drives retention and agency growth.

What are some common challenges personal lines account managers face when managing multiple client accounts?

Personal Lines Account Managers often juggle a high volume of client accounts, each with unique insurance needs and renewal schedules. One common challenge is staying organized while processing policy changes, claims, and renewals promptly for each client. Additionally, responding quickly to client inquiries and ensuring compliance with industry regulations can be demanding. Effective time management, attention to detail, and strong communication skills are essential for successfully navigating these responsibilities.

What is the difference between Personal Lines Account Manager vs Customer Service Representative?

AspectPersonal Lines Account ManagerCustomer Service Representative
CredentialsInsurance licenses, industry certificationsBasic customer service skills, sometimes insurance licenses
Work EnvironmentOffice-based, client-facing, insurance agencies or brokeragesCall centers, insurance agencies, retail settings
Employer & IndustryInsurance companies, brokers, agenciesInsurance companies, agencies, customer service centers
Primary FocusManaging client policies, renewals, cross-sellingHandling inquiries, policy changes, basic support

While both roles involve client interaction within the insurance industry, a Personal Lines Account Manager focuses on managing policies and building client relationships, often requiring industry-specific licenses. In contrast, a Customer Service Representative handles general inquiries and support tasks. The roles differ mainly in scope and responsibilities, with the Account Manager playing a more proactive, client-focused role.

What job categories do people searching Personal Lines Account Manager jobs in Springfield, MA look for?

The top searched job categories for Personal Lines Account Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Personal Lines Account Manager jobs?

Cities near Springfield, MA with the most Personal Lines Account Manager job openings:

Personal Lines Account Manager jobs near you
Infographic showing various Personal Lines Account Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $55,059 per year, or $26.5 per hour.

Personal Lines Account Manager

Patriot Growth Insurance Services, LLC

Enfield, CT

$45K - $61K/yr

Full-time

Posted 3 days ago

New

Patriot Growth Insurance Services rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

224th of 310 rated insurance

Job description

Personal Lines Account Manager
Patriot Growth Insurance Services | Cheshire, CT; Enfield, CT; Kingston, NY; or Waterford, CT | Hybrid | Full-Time
Why This Role Matters
As a Personal Lines Account Manager, you'll serve as a trusted partner to clients by helping them protect what matters most. Your expertise, responsiveness, and commitment to exceptional service will play a key role in strengthening client relationships, supporting retention efforts, and ensuring clients have the coverage solutions they need as their lives evolve.
In this role, you'll manage and support a book of personal lines business while partnering with carriers and internal team members to deliver a seamless client experience. You'll help guide clients through policy changes, coverage questions, claims-related concerns, and renewal conversations while maintaining accurate account records and building long-term relationships.
How You'll Make an Impact
  • Manage and service a book of personal lines accounts, ensuring clients receive timely, accurate, and professional support.
  • Market new and renewal business to secure competitive coverage solutions that align with client needs and risk profiles.
  • Respond to client inquiries regarding coverage, premiums, endorsements, policy changes, and account activity.
  • Coordinate with carriers, adjusters, and clients to facilitate claims communication and support a positive claims experience.
  • Review policies, endorsements, certificates, and related documents for accuracy and alignment with client expectations.
  • Maintain detailed account documentation and collaborate with internal team members to support client retention and satisfaction.
Who You Are
  • A relationship-focused professional who enjoys building trust and delivering exceptional client service.
  • Proactive, responsive, and committed to following through on client requests and service needs.
  • Detail-oriented with the ability to manage multiple priorities while maintaining accuracy.
  • A clear communicator who can explain insurance concepts and coverage options with confidence.
  • Resourceful and solutions-oriented when addressing service challenges or client concerns.
  • A collaborative team player who values strong partnerships with colleagues and carrier representatives.
  • Motivated to stay current on industry trends, carrier offerings, and personal lines insurance products.
What You BringDay One:
  • 2 to 4 years of experience in personal lines account management.
  • Active Property & Casualty insurance license.
  • Strong knowledge of personal lines insurance products, coverages, policy servicing, and carrier procedures.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with a client-focused and professional approach.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving abilities with a solutions-driven mindset.
  • Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
  • Ability to build and maintain productive relationships with clients, carrier partners, and internal team members.
Valuable Additions:
  • Experience marketing personal lines new business and renewal accounts.
  • Familiarity with agency management systems and carrier rating platforms.
  • Experience handling claims support, policy reviews, endorsements, and coverage analysis.
  • Knowledge of carrier underwriting guidelines and market trends across multiple personal lines products.
  • Demonstrated success supporting client retention and long-term account growth.
Real Benefits for Real Life
At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.
Highlights Include:
  • Multiple medical plan options, with preventive care covered at 100%
  • Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
  • Employer-paid short-term and long-term disability coverage
  • Paid parental leave
  • Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
  • Competitive 401(k) company match to help you build your financial future
  • Comprehensive dental and vision coverage
  • Employee Assistance Program with confidential mental health, legal, financial, and work-life support
About Patriot Growth Insurance Services
At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.
Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.
Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*
*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range
$65,000—$70,000 USD

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