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Permanent Remote Call Monitoring Jobs in Sumner, WA

TrueBlue

Program Specialist

Tacoma, WA · Remote

$21 - $28/hr

Remote ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Client Delivery * Ensure that ... Intake call with the manager to qualify the request (mostly for IT and professional) * Supplier ...

GFT.

Proposal Specialist

Seattle, WA · On-site +1

$75K - $90K/yr

This role follows a fully remote work model. Experience preparing proposals for capital public ... Work is closely monitored and overseen by Manager for accuracy, timeliness, quality, etc.

New

iCounter

Sales Engineer (Remote - US West)

Seattle, WA · On-site +1

$175K/yr

CTOS continuously monitors adversary activity, credential exposure, targeting behavior, and ... Conduct pre-call research on prospect environments, tech stacks, and relevant threat intelligence ...

Curvion Blue

High Ticket Sales Director

Seattle, WA · Remote

$120K - $250K/yr

Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company ... Tracks and monitors sales reps' pipelines to ensure best lead management practices * Consistently ...

Curvion Blue

Sales Director

Seattle, WA · Remote

$120K - $250K/yr

Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company ... Tracks and monitors sales reps' pipelines to ensure best lead management practices * Consistently ...

Bedgear

Sales - Territory Manager

Tacoma, WA · Remote

$70K - $90K/yr

Remote - Washington & Oregon Territory (Home Office Based) This role requires a motivated ... Monitor competitive activity and provide recommendations to maintain a competitive advantage in the ...

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Permanent Remote Call Monitoring information

See Sumner, WA salary details

$11

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for permanent remote call monitoring in Sumner, WA is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.48 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What job categories do people searching Permanent Remote Call Monitoring jobs in Sumner, WA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Sumner, WA are:

What cities near Sumner, WA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Sumner, WA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Immunology Sales Specialist (Seattle) - Rheumatology, Pulmonology, Neurology

Mallinckrodt

Seattle, WA • On-site, Remote

$121K - $174K/yr

Full-time

Posted 5 days ago

Mallinckrodt rating

8.0

Company rating: 8.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

43rd of 86 rated pharmaceutical

Job description

Job Title
Immunology Sales Specialist (Seattle) - Rheumatology, Pulmonology, Neurology
Requisition
JR000015921 Immunology Sales Specialist (Seattle) - Rheumatology, Pulmonology, Neurology (Open)
Location
Seattle, WA
Additional Locations
Spokane, WA
Job Description Summary
Join Keenova's Immunology Sales Force Team, where we work to become a valued partner in serving patients with autoimmune and rare diseases. The successful candidate will be able to show documented success as a top producer using superior clinical selling skills, while effectively managing their territory operating within all compliance and company policies and procedures, as a results-oriented salesperson, business partner and consultant. Develop strategically targeted accounts and specific business plans that reflect an in-depth understanding of local, regional and national market forces impacting product sales. The incumbent will skillfully deal with the concepts and complexities associated with the products and adjunctive therapies and must demonstrate an in-depth understanding of the clinical data.
Job Description
Essential Functions
  • Meet or exceed all established territory sales plan and expense plan goals and objectives, by developing and implementing strategies specific to the assigned territory.
  • Establish and maintain professional relationships with targeted opinion leaders and physicians
  • Maintain an updated working knowledge of Company products and relevant disease states.
  • Effectively develops a Territory Business Plan, plans all workdays and weeks, established call plans and prepares for all sales calls so as to meet or exceed goals and objectives.
  • Develop and implement special programs within territory to maximize sales opportunities, i.e. speakers' bureau programs, symposia, etc.
  • Develop and/or maintain permanent customer records.
  • Complete assigned administrative tasks in a timely, accurate, legible, and organized manner.
  • Communicate a current, effective, and accurate sales presentation to customers.
  • Present a professional sales image in all business matters.
  • Carry out duties and responsibilities in compliance with applicable regulations and Pharma guidelines and operate assigned sales territory within established sales and/or corporate policies, procedures, and standards
  • Attend regional and national conferences throughout the year

Skills & Competencies
  • Selling skills - Ability to profitably build new business and expand existing customer relationships
  • Clinical Acumen - Possesses strong clinical and disease state knowledge that enables impactful clinical selling and strong decision making, while showing a deep understanding of the market and customers patients/practice
  • Business Acumen - Understands industry trends, economic sectors and market dynamics to drive strategy
  • Communications and Teamwork - Communicates accurately, concisely and compellingly to a variety of audiences and adapts communication style as needed; ability to forge and maintain effective relationships with internal employees and external customers
  • Resource Utilization - Identifies available resources and solves problems by utilizing best available information and support resources

Qualifications:
  • Bachelor's Degree, and 3 + years' experience required in one or more of the following areas:
  • Rheumatology
  • Pulmonology
  • Neurology
  • In lieu of a Bachelor's degree, will consider either an Associate's Degree and 5+ years, OR 7+ years, of successful, proven pharmaceutical or industry equivalent experience within one of the above listed Therapeutic Areas. Current experience within the territory and customer knowledge highly preferred.
  • Experience Selling Biologics to Specialty Physicians in rare disease areas preferred.
  • A valid motor vehicle operator's license.
  • Local travel; some overnight required, may vary depending on the region

Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit: Keenova Careers | Serve and Grow with Purpose | Keenova
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
The expected base pay range for this position is $121K - $174K. Please note that base pay offered may vary depending on factors including job-related knowledge, skills, and experience.
This position is eligible for a bonus in accordance with the terms of the applicable program. Bonuses are awarded at the Company's discretion.
#LI-REMOTE
#LI-GN1
At Keenova, we believe that no one should be alone in their pursuit of better health. This purpose drives us as we pair quality therapeutics with human support-showing up in big moments and small to help patients find comfort and confidence.
We bring deep expertise and resolve to every therapeutic area we serve, including immunology, urology, men's health, orthopedics, critical care, and pediatric endocrinology. We work with patients, care partners, and physicians to help them navigate healthcare system complexity and access therapies that make a meaningful difference.
We are Keenova-keen to solve, keen to serve. Learn more at www.keenova.com.

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