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Permanent Remote Call Monitoring Jobs in Springfield, VA

Oxley Enterprises, Inc.

MUMPs Developer (Remote)

Stafford, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view ... S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years ...

Oxley Enterprises, Inc.

Business Intern (Remote)

Stafford, VA · Remote

$15.75 - $19.75/hr

Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view ... S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years CUI ...

Addison Group

Accounts Receivable (AR) Specialist

Washington, DC · Remote

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hybrid (3 Days Onsite, 2 Days Remote) Pay: $25-30 a hour, based on experience Benefit's: This ... Monitor AR aging reports and follow up on outstanding balances * Apply cash receipts and reconcile ...

Addison Group

Accounts Receivable (AR) Specialist

Washington, DC · Remote

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hybrid (3 Days Onsite, 2 Days Remote) Pay: $25-30 a hour, based on experience Benefit's: This ... Monitor AR aging reports and follow up on outstanding balances * Apply cash receipts and reconcile ...

Addison Group

Assistant Commercial Property Manager

Ashburn, VA · Remote

$30 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... Permanent Employment Pay: $30.00-$32.00 per hour (DOE) Work Schedule: Hybrid (Remote & Onsite ... Monitor contractor performance and verify compliance with service agreements. * Coordinate building ...

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Permanent Remote Call Monitoring information

See Springfield, VA salary details

$11

$17

$26

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for permanent remote call monitoring in Springfield, VA is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Springfield, VA?

For Permanent Remote Call Monitoring jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Springfield, VA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Springfield, VA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Springfield, VA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,404 per year, or $18 per hour.

MUMPs Developer (Remote)

Oxley Enterprises, Inc.

Stafford, VA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, NE, NV, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY

Future Need - Actively Interviewing

Location: Remote in any United States jurisdiction not excluded from this job advertisement.

Are you experienced in MUMPs development and ready to tackle complex challenges? We're looking for a skilled MUMPs Developer to support the enhancement and maintenance of Department of Veteran Affairs systems. If you're passionate about coding and innovation, apply now!

Position Description: The MUMPs Developer solves problems with complete end-to-end solutions in an Agile environment. This position supports the Department of Veterans Affairs (VA).

Minimum/General Experience: 5 years of software development experience

Minimum Education: Bachelors' Degree in associated discipline (e.g., information technology) (preferred); Safe Agile Framework (SAFe) certification (preferred)

Essential Skills/Qualifications:

  • Excellent experience with MUMPs
  • Excellent experience on one or more full release project life cycles
  • Strong understanding of modern software design and development methodologies (e.g., Agile, OO)
  • Strong ability to consistently apply quality and security standards
  • Ability to work with Web-development tools for new applications
  • Expert ability to work effectively in a team and with clients
  • Expert verbal and written communication skills
  • Understanding of testing tools and unit and integration test scripting, and testing methodologies (preferred)
  • Experience using an Integrated Development Environment (e.g., Eclipse, Visual Studio, VSCode) (preferred)
  • Experience with ServiceNow (preferred)
  • Experience with Max Jira for incident tracking (preferred)
  • Experience with GitHub for change management (preferred)
  • Understanding of modern SCM (software configuration management) (preferred)
  • Experience with VA VistA and related tools (preferred)
  • Knowledge of the Veteran-focused Integration Process (VIP) (preferred)
  • Knowledge of the legacy Project Management Accountability System (PMAS) (preferred)

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.

  • Assignment Location - Remote
  • Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Typing, communicating, repetitive motions.
  • Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
  • Inside environmental conditions with protection from outside elements.

Security: Ability to obtain/maintain a Federal Civilian Public Trust

  • U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:

  • Covers 10 year period and in some instances lifetime events
  • OPM Security Investigations Index (SII)
  • DOD Defense Central Investigations Index (DCII)
  • National Agency Check (NAC) records
  • FBI name check
  • FBI fingerprint check
  • Credit report check
  • Written inquiries to previous employers and references listed on the application for employment
  • Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
  • Law enforcement check
  • Court records check
  • Education check- Attendance and Degrees

Acceptable Credentials

Tasks/activities include, but are not limited to:

  • Solves problems with complete end-to-end solutions
  • Builds modern and secure applications
  • Helps customers overcome challenges using the latest Architectural approaches in VistA using MUMPs, InterSystems, and APIs
  • Builds health and clinical applications using Agile life cycle development
  • Analyzes the needs of the environment to ensure the solution considers current architecture and operating environment, and future functionality and enhancements
  • Follows VIP OI&T Delivery framework and overarching VA guidance (One-VA Technical Reference Model (TRM)
  • Uses POLARIS calendaring tool, VIP Request (VIPR) portal, and ServiceNow
  • Completes Kernel Installation and Distribution System (KIDS) builds
  • Writes System Design document (SDD) and Interface Control document (ICD) and other documentation as designated within the Veteran-focused Integration Process (VIP)
  • Develops code independently using the VPE Editor or Cache Studio
  • Contributes to design activities
  • Participates in or leads code reviews
  • Creates and releases patches
  • Creates and executes unit tests
  • Provides time/resource estimates for assigned tasks or projects
  • Assists technical writers in obtaining technical information needed for competency development, past performance, and proposals
  • Provides and reviews needed documentation changes
  • Analyzes technical issues
  • Participates as a member of the development support team
  • Collaborates with other internal and external groups
  • Leads and provides mentoring and guidance to less senior developers

Compensation & Benefits: The annual projected pay range for this position is $66,120 - $202,634 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.

Oxley Enterprises, Inc. offers a full array of benefits including:

  • Medical, dental, vision and prescription drug coverage for you and your family.
  • Life Insurance, short-term disability and long-term disability paid for by the Company.
  • Supplemental coverages including Accident, Critical Illness, and Hospital
  • Additional Life insurance coverage for you and your dependents.
  • 401k plan with various options to select based on your retirement goals.

Oxley Enterprises, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:

Subject Line: Accommodation Request

Provide a description of your accommodation request

Include your contact information: Full name, Email address, Best number to reach you (optional)

We participate in the E-Verify program. http://www.dhs.gov/E-Verify

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