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Permanent Remote Call Monitoring Jobs in Spring Hill, FL

CFS

IT Manager

Tampa, FL · Remote

$115K - $130K/yr

Fulltime | Permanent | Remote Position Summary: We are seeking an experienced IT Manager to lead ... Monitor IT systems and services to identify risks, performance issues, and opportunities for ...

C4 Technical Services

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Member Services Specialist - Remote

Tampa, FL · Remote

$18/hr

Approximately 5 Months Seasonal (Potential for Extension and/or Permanent Hire) Re-Starts annually ... Contact center or call center experience. * Healthcare, Pharmacy Benefit Management (PBM), or ...

Liveops

Remote Customer Service Representative

Lutz, FL · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

USAA

Mortgage Loan Officer - Contact Center

Tampa, FL · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

USAA

Mortgage Loan Officer - Contact Center

Tampa, FL · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

BSI Group

EHS Auditor / Consultant

Tampa, FL · Remote

$102K - $127K/yr

South/Southeast USA - remote with up to 50% travel to client site Contract: Full-time, permanent ... monitoring, recordkeeping, and reporting requirements * Strong working knowledge of U.S ...

Worth AI

Senior Agentic (AI) Engineer

Tampa, FL · On-site +1

$98K - $135K/yr

... monitoring. * Architect agent graphs in LangGraph (or comparable - CrewAI, AutoGen, Claude Agent ... All Remote Hires will be required to travel to Orlando, Florida at least twice per year for Town ...

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Permanent Remote Call Monitoring information

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for permanent remote call monitoring in Spring Hill, FL is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $16.11 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Spring Hill, FL?

For Permanent Remote Call Monitoring jobs in Spring Hill, FL, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Spring Hill, FL look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Permanent Remote Call Monitoring jobs?

Cities near Spring Hill, FL with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Spring Hill, FL as of June 2026, with employment types broken down into 78% Full Time, 14% Part Time, and 8% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $30,381 per year, or $14.6 per hour.

IT Manager

Tampa, FL • Remote

CFS
See more jobs at CFSexternal

$115K - $130K/yr

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Manager
Salary: $115,000-$130,000
Benefits: Healthcare Insurance, paid parental/maternity leave, unlimited PTO, 401k w/match, and employee wellness programs.
Job Type: Fulltime | Permanent | Remote

Position Summary:

We are seeking an experienced IT Manager to lead and manage day-to-day information technology operations in a fast-paced, remote environment. This hands-on leadership role is responsible for overseeing IT support, infrastructure, systems administration, hardware, networking, asset management, and technology initiatives while providing leadership to a globally distributed IT team. The ideal candidate combines strong technical expertise with practical leadership, takes ownership of issues through resolution, and can build a responsive, dependable IT function that supports business growth and operational excellence.

Key Responsibilities of the IT Manager:

  • Lead, coach, mentor, and develop members of the Information Technology team.
  • Oversee daily IT operations and ensure consistent, responsive support for employees.
  • Provide leadership across help desk operations, hardware, network infrastructure, systems, software, and IT asset management.
  • Establish and maintain IT service levels, processes, documentation, and operating standards.
  • Build strong relationships with business leaders, employees, technology partners, vendors, and stakeholders.
  • Provide technical and architectural leadership across systems and platforms.
  • Evaluate new systems, applications, tools, and technology solutions.
  • Assess solutions based on business needs, security, scalability, integration, cost, and long-term sustainability.
  • Lead technology projects, implementations, upgrades, and operational initiatives.
  • Manage and prioritize IT backlog, resources, and competing business priorities.
  • Partner with senior leadership to identify technology and reporting needs that support continuous improvement.
  • Develop business cases and recommendations for technology investments.
  • Monitor IT systems and services to identify risks, performance issues, and opportunities for improvement.
  • Support information security, access management, compliance, and technology governance initiatives.
  • Manage third-party technology vendors and service providers.
  • Present technical recommendations, project updates, risks, and solutions to both technical and non-technical audiences.

Required Qualifications of the IT Manager:

  • Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline, or an equivalent combination of education and experience.
  • Minimum three years of experience in information technology, infrastructure, systems administration, IT operations, or a related field.
  • Experience leading, coaching, mentoring, or supervising technical resources.
  • Experience supporting and managing business technology environments.
  • Experience managing multiple projects, priorities, and operational responsibilities simultaneously.

Preferred Qualifications of the IT Manager:

  • Experience supporting and managing Microsoft-based environments, including Azure, Active Directory, Microsoft 365, and SaaS applications.
  • Knowledge of IT operations, help desk management, systems administration, networking, hardware support, identity and access management, and IT asset lifecycle management.
  • Experience leading IT projects, managing vendors and technology solutions, and maintaining service performance standards.
  • Strong leadership, coaching, and mentoring skills with the ability to develop and guide technical teams.
  • Excellent communication skills, including the ability to translate technical concepts for non-technical audiences.
  • Strong customer-service mindset with proven analytical, troubleshooting, and problem-solving abilities.
  • Ability to effectively manage competing priorities, work in deadline-driven environments, and collaborate across departments.
  • Strong organizational skills, attention to detail, sense of ownership, and willingness to remain hands-on when needed.
  • Private equity-backed company experience is a plus.

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