ZipRecruiter

Log In

2

Permanent Remote Call Monitoring Jobs in Spring Hill, FL

Liveops

Remote Customer Service Representative

Lutz, FL · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

BSI Group

EHS Auditor / Consultant

Tampa, FL · Remote

$102K - $127K/yr

South/Southeast USA - remote with up to 50% travel to client site Contract: Full-time, permanent ... monitoring, recordkeeping, and reporting requirements * Strong working knowledge of U.S ...

Worth AI

Senior Agentic (AI) Engineer

Tampa, FL · On-site +1

$98K - $135K/yr

... monitoring. * Architect agent graphs in LangGraph (or comparable - CrewAI, AutoGen, Claude Agent ... All Remote Hires will be required to travel to Orlando, Florida at least twice per year for Town ...

Worth AI

Senior Agentic (AI) Engineer

Tampa, FL · Remote

$107K - $146K/yr

... monitoring. * Architect agent graphs in LangGraph (or comparable -- CrewAI, AutoGen, Claude Agent ... All Remote Hires will be required to travel to Orlando, Florida at least twice per year for Town ...

next page

Showing results 1-20

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Spring Hill, FL

Permanent Remote Call Monitoring information

See Spring Hill, FL salary details

$8

$14

$21

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for permanent remote call monitoring in Spring Hill, FL is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $16.11 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Spring Hill, FL? For Permanent Remote Call Monitoring jobs in Spring Hill, FL, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Spring Hill, FL look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Spring Hill, FL are:
What cities near Spring Hill, FL are hiring for Permanent Remote Call Monitoring jobs? Cities near Spring Hill, FL with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Spring Hill, FL as of June 2026, with employment types broken down into 78% Full Time, 14% Part Time, and 8% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $30,381 per year, or $14.6 per hour.

Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™

Tampa, FL • On-site, Remote

$16 - $20.50/hr

Contractor

Re-posted 11 days ago

Job description

Company Description
The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.
Job Description
Key Responsibilities include:
  • Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
  • Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
  • Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
  • Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
  • Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
  • This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
  • Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
  • Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
  • Remain knowledgeable of K12's proprietary systems, various hardware product lines, and current industry products and technologies.
  • Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications
REQUIRED QUALIFICATIONS:
  • High School Diploma / GED and relevant work experience
  • Minimum of 1 year of experience in a similar call center role
  • All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:
  • Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
  • Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
  • Ethernet connection is preferred.

Physical and Technical Requirements:
  • This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
  • Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
  • Professional home office setup free from distractions during operational hours.
  • Ability to attend virtual training sessions via webcam.

Education and Knowledge:
  • Thorough knowledge of home-based connectivity support.

Communication Skills:
  • Strong verbal and written communication skills.
  • Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
  • Proficiency in telephone and email etiquette.

Technical Proficiency:
  • Expertise in PC and Internet applications.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
  • Proficiency in web-based applications; Salesforce experience is a plus.
  • Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:
  • Consultative approach to customer service.
  • Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:
  • Ability to work in a high-volume environment while maintaining quality.
  • Ability to work independently and collaboratively within a team-oriented environment.
  • Resilient, detail-oriented, and accountable for high-quality work.
  • Ability to prioritize competing tasks and deliver results effectively.
  • Ability to take ownership of work and execute projects.
  • Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:
  • Ability to clear required background check.

DESIRED QUALIFICATIONS:
  • Previous experience with Education field
  • Salesforce Experience
  • Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.
Additional Information

Apply