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Permanent Remote Call Monitoring Jobs in Rochester Hills, MI

Kobie Marketing

AI Engineer

Detroit, MI · Remote

As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

Kobie Marketing

AI Engineer

Detroit, MI · On-site +1

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

MSX International

Parts Team Lead

Troy, MI · On-site +1

The position is remote and may require travel throughout the continental US. This individual will ... Closely monitor program objectives and provide critical performance feedback * Provide program ...

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Permanent Remote Call Monitoring information

See Rochester Hills, MI salary details

$9

$15

$23

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for permanent remote call monitoring in Rochester Hills, MI is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.50 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Rochester Hills, MI?

For Permanent Remote Call Monitoring jobs in Rochester Hills, MI, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Rochester Hills, MI look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Permanent Remote Call Monitoring jobs?

Cities near Rochester Hills, MI with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,961 per year, or $15.8 per hour.

AI Engineer

Kobie Marketing

Detroit, MI • Remote

Full-time

Re-posted 5 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 
 
·         Flexible Time Off to recharge when needed 
·         Nine Company-Wide Holidays 
·         A diverse suite of benefits prioritizing your growth, development, and personal well-being 
 
Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 
 
Travel Requirements:
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role. 
 

About the team and what we’ll build together

Kobie runs some of the largest loyalty programs in the world. We're building an internal agent platform on Amazon AgentCore that automates analyst workflows, surfaces insights from program data in Snowflake, and gives our teams and clients an LLM-native way to work with complex loyalty logic.

We're looking for a hands-on AI Engineer to ship on that platform: building agent harnesses, writing the tools those agents call, and owning the reliability and evaluation of what goes to production. This is not a research role. You'll prototype, ship, monitor, and iterate on features used by real teams

Our team tends to be people who reason carefully, ship working code,and pick up new tools without a lot of handholding. There’s no single path into this role. We value the impact of what you’ve built and your track record of building things that hold up.

How you will make an impact

Agent Development

  • Build agent harnesses in Python using LangChain and LangGraph, including tool-calling, structured outputs (Pydantic/JSON schema), retries, streaming, and memory
  • Package agent harnesses for the AgentCore Runtime with appropriate context, tools, skills, and subagents that fit cleanly into production flows and scenarios
  • Write the tools and skills agents use  API integrations, SQL queries against Snowflake, Snowflake backed knowledge retrieval with clear contracts and Pydantic validation

Evaluation and Reliability

  • Build evaluation harnesses (golden datasets, LLM-as-judge, regression suites) using AgentCore Evaluations, and wire them into CI
  • Implement guardrails around tool execution: auth scoping, input/output validation, PII and prompt-injection protections, and hallucination mitigation
  • You own what you ship: prototype, deploy through Amazon AgentCore, monitor traces, and fix it when it breaks

Collaboration

  • Partner with data engineers on Snowflake backed retrieval patterns (Cortex Analyst and Cortex Search Services)
  • Contribute to refining our internal engineering patterns as the stack evolves

What you need to be successful

Required

  • 3+ years of professional Python, with production experience building and operating services
  • 1+ years of hands-on work with LLMs in production: prompt/context engineering, tool/function calling, structured outputs, RAG
  • Working knowledge of LangChain/LangGraph or a comparable framework like AgentCore Strands, CrewAI, or Semantic Kernel
  • Experience with LLM observability tools: Amazon CloudWatch, LangSmith, Langfuse, MLflow, or OpenTelemetry
  • Experience designing evaluation frameworks (MLFlow, DeepEval, LLM-as-judge, multi-turn regression)
  • Fluency with Git, Docker, and modern API frameworks
  • Clear written communication and the judgment to know when something is ready to ship

A bachelor's degree is not required. Equivalent practical experience: including bootcamps, self-taught work, career changes, or non-CS technical degrees counts.

Strongly Preferred

  • Hands-on experience with Amazon Bedrock and/or AgentCore as a developer: runtime, gateways, memory, policy, guardrails, observability, awscli, evaluations
  • Experience with Snowflake, Snowpark, or Snowflake Cortex
  • Fluency in writing and reading SQL, as well as understanding semantic models.
  • Familiarity with multi-agent patterns: supervisor/router, subagent/handoff, reflection, human-in-the-loop
  • A considered view on where agents should and shouldn't act and comfort pushing back when "let's add an agent" isn't the right answer
  • Experience in Loyalty, MarTech, AdTech, or a comparable data rich B2B domain
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty! 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.