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Permanent Remote Call Monitoring Jobs in Rochester, MI

BeneSys, Inc.

Software Engineer (Troy, MI)

Troy, MI · On-site +1

Familiarity with application monitoring and logging tools. * Experience working in Agile/Scrum ... Permanent Remote position (No in-office days). Competitive Benefits and Compensation Package * 12 ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

Recruit Monitor

Remote Data Entry Clerk Typing

Detroit, MI · Remote

$16.75 - $22.50/hr

The Data Entry CLerk will be responsible for maintaining promotional, clearance and permanent price changes in the Oracle Retail and SAP ecommerce systems. In addition, the associate will be ...

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Permanent Remote Call Monitoring information

See Rochester, MI salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for permanent remote call monitoring in Rochester, MI is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.50 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Rochester, MI? For Permanent Remote Call Monitoring jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Rochester, MI look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Permanent Remote Call Monitoring jobs? Cities near Rochester, MI with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Software Engineer (Troy, MI)

Software Engineer (Troy, MI)

BeneSys, Inc.

Troy, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

BeneSys rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

146th of 449 rated business services

Job description

Software Engineer (Troy, MI)
Summary
We are seeking a Software Engineer to design, develop, and maintain business-critical web applications in a cloud-based environment. This role will contribute across the full technology stack, including back-end development using .NET, cloud-native solutions in Microsoft Azure, data solutions utilizing SQL Server, and front-end development technologies including React. The ideal candidate is a collaborative problem solver who can work independently on moderately complex projects while partnering with architects, senior engineers, product owners, and QA teams to deliver high-quality software solutions.
Applicants for this remote role will only be considered if they live in these locations: Arizona, California, Colorado, Washington DC, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Michigan, Missouri, Nevada, Ohio, Oregon, Pennsylvania, Texas, Utah, Washington, Wisconsin.
**Please note – This is a regular full-time position. This is not a contracted (1099) role.
Key Responsibilities
  • Design, develop, and maintain scalable web applications using .NET, SQL Server, Azure services, and modern web technologies.
  • Develop and maintain RESTful APIs, backend services, and business logic using .NET technologies.
  • Contribute to the development and enhancement of user interfaces using React and related front-end technologies.
  • Design, develop, and optimize queries, stored procedures, and data integration processes for SQL Server databases.
  • Participate in application architecture discussions and contribute to technical design decisions.
  • Implement secure coding practices and ensure compliance with organizational security standards.
  • Develop cloud-native solutions leveraging Azure services such as App Services, Functions, Storage, Service Bus, and Azure SQL.
  • Troubleshoot, diagnose, and resolve application defects and performance issues across the full technology stack.
  • Create and maintain technical documentation, including design specifications and operational procedures.
  • Participate in code reviews and contribute to continuous improvement of development standards and best practices.
  • Collaborate with DevOps teams to support CI/CD pipelines and deployment processes.
  • Work closely with product owners, business analysts, QA analysts, and stakeholders to understand requirements and deliver effective solutions.
  • Support production applications, including incident resolution and root cause analysis.
  • Regular and predictable attendance is an essential function of this job.
Required Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent professional experience.
  • 3–6 years of software development experience in full stack or backend application development.
  • Experience developing applications using C# and .NET.
  • Experience with React and modern JavaScript/TypeScript frameworks.
  • Strong knowledge of SQL Server database design, query optimization, and data modeling.
  • Experience working with Microsoft Azure cloud services.
  • Experience developing and consuming RESTful APIs.
  • Understanding of object-oriented design principles and software development best practices.
  • Experience with source control systems such as Git.
  • Strong problem-solving, analytical, and debugging skills.
  • Effective verbal and written communication skills.
Preferred Qualifications
  • Experience with Azure DevOps and CI/CD pipelines.
  • Experience with container technologies such as Docker and Kubernetes.
  • Knowledge of microservices and distributed application architectures.
  • Familiarity with application monitoring and logging tools.
  • Experience working in Agile/Scrum development environments.
  • Knowledge of security best practices for cloud-based applications.
What Success Looks Like in This Role
  • Delivers high-quality, maintainable code with minimal defects.
  • Completes assigned development work within agreed timelines.
  • Contributes effectively to team design discussions and code reviews.
  • Demonstrates ownership of application components and production support activities.
  • Continuously improves technical skills and contributes to process improvements.
  • Collaborates effectively with cross-functional teams to deliver business value.
Work Schedule - Full time. Monday - Friday, 7:30am - 4:30 pm. Permanent Remote position (No in-office days).
Competitive Benefits and Compensation Package
  • 12 paid holidays
    • Paid Time Off (PTO)
    • Pro-rated during first year of employment
  • 15 days of PTO provided in the next calendar year!
  • 3 days paid bereavement
  • Up to 20 days paid jury leave
  • Medical, dental, and vision insurance, with option for dependent coverage
  • Company-paid basic life, short-term disability, long-term disability, and AD amp;D insurance
  • 401k with employer match
  • Tuition reimbursement program
  • Career development opportunities
  • Referral bonus for all successful full-time referrals
  • Annual opportunities for increases
Pay - The salary for this position is $125,000 per year. Actual salary is dependent on skills, experience, education, and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
  • Collaboration: working together across 31 locations to achieve the best for the company and our clients
  • Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
  • Integrity: doing what we say we will do. Upholding strong ethical and moral principles
ADA amp; EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.

What BeneSys employees say

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About BeneSys

Sourced by ZipRecruiter

Industry

Insurance and employee benefit funds

Company size

501 - 1,000 Employees

Headquarters location

Troy, MI, US

Year founded

1979

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