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Permanent Remote Call Monitoring Jobs in Novato, CA

NextDeavor Inc.

Growth Marketing Manager

San Francisco, CA · Remote

$43.11 - $53.87/hr

This is a Remote role (work PST hours). This is a 6 month contract. Here's How You'll Make an ... Monitor SEO performance, technical site health, content effectiveness, and organic funnel metrics ...

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All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Novato, CA

Permanent Remote Call Monitoring information

See Novato, CA salary details

$12

$20

$29

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for permanent remote call monitoring in Novato, CA is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.31 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Novato, CA?

For Permanent Remote Call Monitoring jobs in Novato, CA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Novato, CA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Novato, CA are:

What cities near Novato, CA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Novato, CA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Novato, CA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,043 per year, or $20.2 per hour.

Physician, Primary Care (Full Time, Float)

NorthBay Health

Fairfield, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

NorthBay Health rating

7.5

Company rating: 7.5 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

At NorthBay Health the Board Certified, Licensed Primary Care Physician will practice in our highly regarded health system in Northern California. 

This position is a Full Time Float FM/IM Physician to support our growth, expansion and coverage in Primary Care throughout the region. 

NorthBay Health's Center for Primary Care provides exceptional family practice, internal medicine and pediatric physicians close to your home with compassionate staff and access to an entire network of specialists, should you ever need one.

Our primary health care providers take that extra step to really get to know you, offering medical advice that fits your lifestyle. It's all part of NorthBay's mission: compassionate care, advanced medicine, close to home, care when and where you need it.

Our goal is to make health care easily accessible. We know that getting care when you need it is important to you so we offer same-day appointments and give you options for after-hours appointments for minor illnesses and injuries.

NorthBay Health is ideally located between the San Francisco Bay Area Region, Napa Valley and Sacramento. With an abundance of recreation and leisure options Northern California offers residents the landscape for healthy active living.

  • Location: Full time float, Vallejo, Fairfield, Vacaville, Napa or as needed throughout region 
  • Schedule: Monday-Friday, 8:00 AM to 5:00 PM
  • Inpatient/Outpatient Responsibilities:  Outpatient only
  • Call Ratio: Balanced call ratio split between physicians and sites
  • Daily Patient Census: 18 patients per day
  • Equipment/Resources: Access to state-of-the-art equipment and comprehensive resources
  • Provider Support: Collaborative team of physicians and Advanced Practice Providers (APPs)


Primary Responsibilities:

  • Consults with patients to determine the appropriate course of treatment
  • Recommends and orders tests to determine extent of illness or help diagnose condition
  • Monitors lab results, medication adherence and medication toxicities
  • Prescribe or administer treatment, therapy, medication, vaccinations, and other medical care to treat or prevent illness, disease, or injury
  • Explain and discuss procedures, test results, or prescribed treatment with the patient
  • Refers patients to medical specialists when necessary
  • Represents the practice at Hospital committees in such a manner that the burden of attending the meetings is reasonably distributed among all of the physicians in the group
  • Collaborate and manage APPs

Interpersonal Skills and Values

Demonstrates NorthBay Health's True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1-5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.

  • MD or DO degree
  • Board-certified in Family Medicine or Internal Medicine
  • Licensed to practice medicine in the state of California
  • Proven experience in a primary care setting
  • Excellent diagnostic and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team-oriented environment

Compensation and Perks:

  • Income Guarantee: $330,000 (Years 1- 2)
  • Sign-on Bonus up to $50,000
  • Relocation Assistance for qualified candidates up to $20,000
  • Retention Bonus: $30,000 (Years 3 - 5)
  • CME/Dues up to $8,000 annually
  • Production Incentive available
  • Residency Stipend available to qualified candidates
  • Quality Bonus up to $36,000 (Beginning Year 3)
  • A positive work-life balance
  • Collaborative and energized clinical teams

What NorthBay Health employees say

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