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Permanent Remote Call Monitoring Jobs in Norwalk, CT

Madison Approach

Trauma Registry (Remote)

Valhalla, NY · Remote

$40 - $42/hr

... to permanent status * Fully remote; candidate must be able to work independently and meet ... And we call on our contacts in countless businesses and corporations to find the position that will ...

New

Gain America

AI / ML Engineer - Remote (US)

Hicksville, NY · On-site +1

$135K/yr

Productionize models with sound MLOps practices and monitoring * Evaluate model quality, latency ... You'll work with a dedicated recruiter who advocates for you from first call through offer. Client ...

Gain America

Data Engineer - Remote (US)

Hicksville, NY · On-site +1

$124K/yr

Orchestrate workflows with Airflow and monitor data quality * Partner with analytics and ML teams ... You'll work with a dedicated recruiter who advocates for you from first call through offer. Client ...

Sublunary

Full Time Assistant (Remote)

New York, NY · On-site +1

We are currently seeking an Executive Assistant with a can-do attitude for a part time, permanent ... Monitoring catering supplies throughout the day to ensure stock levels are maintained and ...

Wintellisys

Office Assistant

Tarrytown, NY · Remote

$17.75 - $23.25/hr

This is a remote position but candidate must be local to NYC. * Monitor and maintain database of ... J-253 (Please reference in call or email) To learn more about our services visit www.wintellisys ...

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Permanent Remote Call Monitoring information

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for permanent remote call monitoring in Norwalk, CT is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.04 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Norwalk, CT?

For Permanent Remote Call Monitoring jobs in Norwalk, CT, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Norwalk, CT look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Norwalk, CT are:

What cities near Norwalk, CT are hiring for Permanent Remote Call Monitoring jobs?

Cities near Norwalk, CT with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Trauma Registry (Remote)

Valhalla, NY • Remote

Madison Approach
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Madison Approachexternal

$40 - $42/hr

Full-time

Posted 2 days ago

New

Job description

Trauma Registry Specialist (Remote, Contract)
Location: Remote Schedule: Full-time, 40 hours/week Pay Rate: $40–$42/hour Duration: Short-term temporary assignment, approximately 12–20 weeks Employment Type: Contract (W-2, through Madison Approach Staffing)

About the Role
We are seeking an experienced Trauma Registry Specialist to support a healthcare client's trauma program on a remote, short-term contract basis. This role is responsible for identifying, abstracting, and entering trauma patient data into the trauma registry, ensuring accuracy and compliance with state and national reporting standards (including NTDB/TQIP submission requirements). This is a great fit for a registrar available for a focused, defined-length engagement who can work independently in a remote setting.

Key Responsibilities
  • Identify trauma patients meeting registry inclusion criteria and abstract required data from the medical record
  • Enter and maintain accurate, timely data in the trauma registry database
  • Assign appropriate ICD-10-CM and AIS (Abbreviated Injury Scale) codes to injuries
  • Validate data for completeness and accuracy prior to state and national database submission (NTDB, TQIP, or applicable state trauma registry)
  • Identify and correct data deficiencies or discrepancies in existing registry records
  • Support performance improvement and quality reporting efforts by generating registry reports as needed
  • Maintain patient confidentiality and comply with HIPAA and all applicable privacy regulations
  • Coordinate with hospital staff or outside agencies as needed to obtain complete medical record documentation
Qualifications
  • Prior experience as a trauma registrar, or equivalent experience in medical record abstraction and data entry into a clinical registry
  • Working knowledge of medical terminology, human anatomy, and trauma coding standards
  • Familiarity with ICD-10-CM coding and AIS/Injury Severity Scoring
  • Experience with electronic health record (EHR) systems and trauma registry software (e.g., ImageTrend, Digital Innovation/Collector, or similar)
  • Certification as a Certified Specialist in Trauma Registry (CSTR) and/or Certified Abbreviated Injury Scale Specialist (CAISS) preferred, but not required for this contract length
  • Strong attention to detail and ability to work independently in a remote environment
  • Reliable high-speed internet and a private, HIPAA-compliant workspace
Additional Details
  • This is a temporary, defined-length assignment (approximately 12–20 weeks) with no guarantee of extension or conversion to permanent status
  • Fully remote; candidate must be able to work independently and meet productivity/quality benchmarks set by the client
  • Weekly pay through Madison Approach Staffing, W2 only, no 1099 contractors


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Company Description

We don’t just want to find you a job, we want to help you achieve your goals. We do that with you, by listening to you. We take the time to discuss your needs, expectations and career objectives. We find out who you are as well as what you can do. And we call on our contacts in countless businesses and corporations to find the position that will fit your skills, your personality, and your potential.

We staff all levels of office staff, from entry-level clerical staff to organization management and everyone in between. We find employment opportunities for every vocation and aspiration – from accountants to graphic designers, administrative assistants to IT professionals, purchasing managers to event planners, receptionists to directors.

If you are a permanent job seeker, we’ll help you get your foot in the door and launch your dream career. Our experienced Talent Coordinators will advise you on everything you need to ace your interview, and negotiate the best possible salary and benefits package. Count on us to be advocates for you in your search.