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Permanent Remote Call Monitoring Jobs in Leander, TX

WME Express

Autonomous Vehicle Remote Operator

Austin, TX · On-site +1

$24 - $25/hr

... Full-Time Call 269-408-6738 7 AM to & PM daily for quick response Join the Future of Autonomous Vehicles! We're hiring Remote Assistance Operators to help monitor and support autonomous (self ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI ... Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI ... Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards ...

Addison Group

Jr DevOps Engineer

West Lake Hills, TX · Remote

$44 - $47/hr

Remote Jr DevOps Engineer Location: Remote Compensation: $44 - $47 per hour depending on experience ... Intelligent pipelines or AI-based monitoring Why choose Addison? * Pay: We negotiate high salaries ...

SE - AIL

Be Seen First

Sales Representative Entry Level - Work From Home

Austin, TX · Remote

$50K - $60K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Provide full training * Residual Income

SE - AIL

Be Seen First

Sales Representative Entry Level - Work From Home

Austin, TX · Remote

$50K - $60K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Provide full training * Residual Income

NextDeavor Inc.

B2B Education GTM Manager

Austin, TX · On-site +1

$61.97 - $77.46/hr

... permanent full-time employment Become a Key Player as a B2B Education GTM Manager You will lead go ... This role can be performed onsite or remotely (open to remote candidates; preference for EST or CST ...

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Permanent Remote Call Monitoring information

See Leander, TX salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for permanent remote call monitoring in Leander, TX is $16.45, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.12 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Leander, TX?

For Permanent Remote Call Monitoring jobs in Leander, TX, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Leander, TX look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Leander, TX are:

What cities near Leander, TX are hiring for Permanent Remote Call Monitoring jobs?

Cities near Leander, TX with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Leander, TX as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, and 3% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $34,216 per year, or $16.4 per hour.

Care Management Support Coordinator

Austin, TX • Remote

Workforce Connections
See more jobs at Workforce Connectionsexternal

$22/hr

Contractor

Posted 7 days ago

Job description

Care Management Support Coordinator II

Contract Type / Duration: 3-Month Contract

Location: Remote — Nationally Sourced, CST Hours

Work Hours: 8:00 AM–5:00 PM CST, Monday–Friday, with a 1-hour lunch

Pay Rate: $22/hour, based on experience

Job Summary

We are seeking a Care Management Support Coordinator II to support care management activities and help ensure members receive appropriate services and continuity of care. This is a high-volume, member-facing call center role focused on conducting Health Needs Assessments (HNAs) through outbound and inbound calls.

The position requires approximately 50–70 outbound calls per day, strong communication and documentation skills, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Key Responsibilities

  • Conduct outbound and inbound calls with members to complete Health Needs Assessments.

  • Engage members regarding their care needs, services, resources, questions, and next steps.

  • Coordinate care activities with care managers, healthcare providers, community organizations, members, and caregivers.

  • Identify member needs and make appropriate referrals to Care Managers, Disease Managers, and community-based organizations.

  • Provide education regarding available healthcare benefits and resources.

  • Support member and provider inquiries related to care plans and services.

  • Document member interactions, assessments, care needs, and activities accurately.

  • Maintain member records in accordance with applicable requirements and guidelines.

  • Communicate with care managers, practitioners, and other team members to support continuity of care.

  • Work effectively in a high-volume environment while meeting productivity and quality expectations.

Top Required Skills

  1. High-volume healthcare customer service experience — Strong phone communication, documentation, multitasking, and member engagement skills.

  2. Microsoft Office and technical proficiency — Working knowledge of Excel, Word, Outlook, and remote-work technology; comfortable working with dual monitors.

  3. Managed care or healthcare experience — 2–3 years of managed care, health insurance, or relevant healthcare/physician office experience, preferably with Medicare/Medicaid.

Preferred Skills / Nice to Have

  • Experience working directly with healthcare providers and/or patients.

  • Medicaid experience.

  • Experience completing Health Needs Assessments.

  • Strong organizational and time-management skills.

  • Problem-solving and adaptability in a high-volume environment.

  • Experience working independently in a remote call center environment.

Education Requirement

Required: High school diploma or GED.

Preferred: Bachelor's degree, but not required.

Certifications

None required.

Performance Expectations

  • Approximately 50–70 outbound calls per day.

  • Maintain a 90% or higher call audit score.

  • Maintain a 90% or higher Health Needs Assessment audit score.

  • Meet established screening and productivity requirements.

Training

Training is approximately 3½ weeks, Monday–Friday, 8:00 AM–5:00 PM CST, with a 1-hour lunch.

Training requires cameras to be on, and candidates should be prepared for a full-time training schedule without time off during the training period.

Additional Information

  • Remote position; candidates may be sourced nationally but must work CST hours.

  • Opportunity to extend the contract may be available based on business needs and performance.

  • This position is not expected to convert to a permanent position.